Fish looked very weak upon arrival. It’s recovering but very slowly. I question the quality. I requested more on the larger size bc they said between 4-6 inches. I expected 5-6. If you cannot a comod... See more
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Review summary
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4/6 of my fresh water clams died, one came dead, three were seemingly okay, but died close to a week later with great water parameters (yes I checked with the API master kit) and the tanks had always... See more
I ordered several fish for an Easter tank, but unfortunately, the website’s inventory wasn’t up to date and many were out of stock. When the first half of my order arrived, the bags were only a quar... See more
At first I thought your website was good. I found what I wanted, and placed the order. I received a verification notice with order number after I completed the order. The next day I received an updat... See more
Company replied
Company details
Information provided by various external sources
Online Tropical Fish Store & Pet Shop serving the San Diego area. We specialize in Aquascaping, Flowerhorns, Arowana, Cichlids, Rare Plecos, Discus & many other rare & exotic Tropical Fishes from all around the world! We also carry a huge variety of f...
Contact info
4160 Convoy St., 92111, San Diego, United States
- 858-987-0309
- info@petzonesd.com
- petzonesd.com
2.7
Poor
924 reviews
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dead fish
I liked how fast it came but my fish was dead and the packaging was not substantial enough I expected better. Now I love how the catfish looked its just that was my dream fish I will get another one this summer I hope the packing is better than it was. Like i was expecting it to be lined with Styrofoam and cardboard shavings for warmth.
!!!Please ship with care!!!
January 3, 2024
The fish arrived alive and healthy
January 1, 2024
No update on shipping when asked…
No update on shipping when asked multiple times
Eventually received a “cancelled” shipment when asked for an update!!!
Never got a reply from them advising why!
December 31, 2023
Reply from Pet Zone Tropical Fish
Hi Julian! Sorry for the late reply, our online shipping team is out Friday to Sunday but do not fret, they’ve got you taken care of. If you did not get a reply (we’re out weekends), please patiently wait as customer service is our priority 👍
Terrible... Refuse to refund, missing items, ignoring delivery date instruction...
Run from this seller...
I placed several orders before the holiday and PetZone told me two of the orders didn't have the shrimp I ordered in stock so I requested a refund for those two.
Then when I asked for the refund after the holiday again and again, PetZone claimed they didn't receive the payments, even though I've already received the receipt for the successful payments from Stripe and sent PetZone as many as proof as I could to chase them to check their system to see if there was any bug.
They insisted they didn't have the fund and refused to refund, while the money was already charged from my bank. Nearly $800 gone...
And here is more, for the other orders that were actually shipped, when I received the package, many items were missing, and they completely ignored the instruction to ship later so I received the items while my second tank is still being cycled so I'm not sure how the fish will end up and I've no idea where i should put the new plant... Another $400 that might be gone soon...
So, in short, run from this seller.....
December 27, 2023
parrot fish
The parrot fish I bought are beautiful.... had a casualty but you handled it perfectly!
December 27, 2023
Super experience!
Super experience!! All fish are healthy and eating. Beautiful fish and not a single one out of 40 died!!!
December 9, 2023
Great customer service!
They worked with me to make sure I got the fish I wanted
Customer service is excellent
July 4, 2023
Consistently Reliable
Over the past several years, I have purchased tropical fish from Pet Zone in summer and winter. I live on the east coast (many miles from Pet Zone). The packaging has always met the challenge of getting the fish cross country alive and in healthy condition - the best I've seen. The fish have always exceeded my expectations - Pet Zone is the best!
November 25, 2023
Excellent service!
Received scarlet badis in great condition. I definitely would like more in the future.
November 26, 2023
Plants arrived in great condition!
November 16, 2023
Super Helpful!!
These guys helped me pick out the perfect pair of beautifully colored RCS and some healthy and happy Pom Pom crabs! I’ve had them all setup for a little over a week now and everyone is thriving and colors are vibrant! Thank you again!
November 27, 2023
good fast shipping great care of fish
November 24, 2023
As always great customer service 👍
November 24, 2023
Asked them not to include the price in…
Asked them not to include the price in the package as it was a gift and they said they wouldn't but included it anyway.
November 27, 2023
Unprompted review
Reply from Pet Zone Tropical Fish
Hi Sean! You got your fish healthy and phenomenally fast but it was Black Friday weekend and the guys got overwhelmed with shipments and may have missed the note, does this make us qualify to be a 1-star just because of a minor blunder? Fish wasn’t DOA nor was there a delay, why the unfair rating? We already apologized as there was mixup and the packing crew went into autopilot as a packing slip is included with every package we send out.
Bought 5 guppies all the fish were dead…
Bought 5 guppies all the fish were dead asked for a refund they didn’t. Bag smells horrendous like it died weeks ago will never buy anything from this store again respectful lly
November 3, 2023
Reply from Pet Zone Tropical Fish
We understand your disappointment and we deeply regret the inconvenience caused. Our priority is to ensure the safe delivery of all our livestock products to our customers.
As per our policy, unfortunately, we cannot provide a live arrival guarantee for orders that were shipped using USPS. We only cover livestock orders if they were shipped via FedEx. We understand how important this may be for you, and we apologize for any confusion or misunderstanding.
Please refer to our live arrival guarantee terms and conditions for more detailed information: https://www.petzonesd.com/live-arrival-guarantee/
We want to assure you that we value your business with us and we are committed to improving your experience. If there's anything else we can assist you with or any other information you require, please do not hesitate to ask.
Thank you for your understanding,
Pet Zone Tropical Fish Team
Unfortunately my fish arrived DOA
Unfortunately my fish arrived DOA. I took pictures and informed them what had happened. They credited me back my money for the fish, and I have now ordered another. I have a good feeling that this one will be healthy and I'm excited to be getting him.
November 13, 2023
Lively fish on arrival
My fish arrived quickly and were alive and well. My new glass cats seem to be integrating with the others well.
November 13, 2023
Super fast shipping even though I…
Super fast shipping even though I selected the cheapest option both times my fish came in great shape. Great communication as well!
November 9, 2023
Great I got my package on time and was…
Great I got my package on time and was happy with it
November 3, 2023
fish are good did not die
November 3, 2023
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