PFK Reviews 

62
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, friendly, and deeply knowledgeable throughout every stage of their property journey. Reviewers emphasize that agents make everything feel simple and easy, providing reassuring support during stressful times. People consistently highlight the outstanding communication, noting that team members provide quick response times and keep everyone fully updated. Consumers appreciate that the team goes above and beyond to tackle tricky aspects, actively chasing chains to ensure transactions progress smoothly. Buyers and sellers alike express deep gratitude for the professional guidance that removes a significant amount of pressure.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Reviewers mention positive feedback about service, expressing deep appreciation for the attentive staff who... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with how quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't rate PFK enough, from the first email and following phone calls Rebeca was always happy to help and nothing was too much trouble. Charlotte and the rest of the team were also fast to... See more

Company replied

Rated 5 out of 5 stars

Cannot rate PFK Keswick branch highly enough for their service and support throughout our recent house search & purchase, especially Hannah Sims who went above and beyond to help us. Hannah took the t... See more

Company replied

Rated 5 out of 5 stars

Our experience with PFK has been nothing but brilliant, specifically Kat who has been dealing with us throughout the whole house buying process. We are first time buyers and pretty clueless when it co... See more

Rated 5 out of 5 stars

Massive shout out to Jenny in Penrith. I am dealing with multiple estate agents in the area due to relocating and others are either too busy or give the impression they don't care/are not helpful wh... See more

Company replied


Company details

  1. Real Estate Agents

Information provided by various external sources

At PFK, we believe in making property simple. This means we put you, our client, at the centre of everything we do. From the first phone call to handing over the keys, we are here to remove any hassles and hurdles which come your way. Your property is important. We take time to get to know you and your property, so we can tailor our package to suit your needs. We produce beautiful, professionally printed brochures to entice buyers and our seven-office network allows us to match your property to an extensive database. It's Estate Agency, done right. We firmly believe that Estate Agency is a people business. Buying and selling can be stressful, which is one of the reasons we think it's important to have a physical office where you can talk to one of our knowledgeable local experts. Our small, friendly teams are made up of people you can get to know - not a call centre in sight. Accompanied viewings included as standard. Transparent pricing, with no tie-in period. An exceptional service, which delivers value for money and the knowledge that you're in the safe hands of a trusted local company with 140 years of heritage. At PFK, we believe in getting things right first time.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(62)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PFK Estate Agents - Carlisle Brilliant staff

Ironically, we were buying through this agent and not selling but we were greatly impressed with the immense efforts the team went to in keeping the sale on track, especially Paul Doyle who moved mountains to get the legal problems addressed. Paul saved the sale so a massive thank you to him!!

If we ever sell, this will be the agent we would be using.

December 19, 2018
Unprompted review
Show reviews in all languages. (62 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look