Pacific Gas and Electric Reviews 61

Want to give zero or minus if I can.
Super expensive just taking advantage of people. One horrible example of monopoly.

The PG&E website is trash. It takes a very long time to get an authorization code. The website is awful and a complete redesign is badly needed. Add to that the fact that it's power prices are an expensive joke. It is by far, the worst utility in the nation.

Our PGE bill for a 3br 2bath home and were only using electricity is upward $750 a month. If it was not for Care we'd be paying that in full. The deduction changes every month. The due date for their bill changes ever month. Our income is once a month on the 3rd. We have repeatedly asked PGE to change our due date to after the 4th, and they have refused. They claim our cycle is based on where you live 🤨🤣🤣. The problem is that PGE is too big. Although having another company they would probably do the same.

Our bill had a arrearange of $1300. We went to Liheap for help. They gave us $1000 towards our bill. PGE had the funds, however they posted it after we had made a payment. Instead of using that money to pay off the arrearange they used it to pay current bills. This left the arrears open still "ARE YOU KIDDING ME" .Yeah how crooked is that. So now I had to get on a payment plan for the arrears I'm back were I started pretty tricky. That just ain't right that they can do this🤬.
Have you ever wondered why the PUC always approves rate increases one after another. 🥾 Kickbacks..."Shouldn't the word "PUBLIC" pertain to helping customers what else could it be. The public is only keeping upper
management and board members in million dollar homes. In addition to putting their children through college.
This country is all about money, and your only known by your account number otherwise move along.

During a snow storm with no wind my power got interupted 4 times. It also was off for almost a day and half.
They appear to be good at charging more money. But having reliable service is the a huge problem. The day the storm was over my power got shut off again. Seems like they want to break computers.

recently moved to California, and this is my first direct experience as a customer of PG&E. Unfortunately, it confirms much of what I had previously heard from professionals who have worked with the company.

PG&E has a reputation for aggressively resisting innovations that could reduce its workforce and lower energy costs. Instead, the company appears to focus on extracting higher revenue from customers by imposing a growing number of complex fees, manipulating hourly rates, and changing those rates on a daily basis throughout the year.

I have a strong background in mathematics, yet I am still unable to independently verify the correctness of my electricity bill. I am not referring here to the fairness of the charges themselves—those can be questioned by comparing PG&E’s rates with other energy providers—but to the basic transparency and verifiability of the billing process.

The NEM 3.0 rules promoted by PG&E further shift the benefits of solar panel installations away from homeowners and toward the utility itself. For example, when solar-generated electricity is used to charge an electric vehicle, rates are adjusted in ways that increase costs to the customer, effectively creating additional charges without corresponding value.

In my opinion, PG&E’s business practices warrant a thorough audit. Moreover, restructuring or splitting the company could lead to increased competition and, ultimately, better outcomes for customers.

It's more expensive to use my stove than it is to eat out. It's more expensive to take a hot shower than it is to pay for a gym membership and take showers there. If I keep my house at 65 degrees in the winter (in Chico), the gas alone is $500 for a 1000 sq ft house. I don't use the heat at all unless my kids are here, which is the only way I can keep it comfortable for them without the bill being a $1000 a month. The amount of gas I am allotted per day without going into a more expensive tier does not allow me to heat the house at all. This evil and corrupt company should not be allowed to exist. I pray their board members and executives spend eternity in hell.

PGE human customer service reps have GREATLY improved over the past couple of years. They're very polite & helpful in making pymt arraignments. I received a text message today stating my "your usage was projected higher than normal", thus resulting in a much higher bill. Of course my usage was higher because of temps in the 30s & 40s. I'm near 70 years old, live alone in an apt that's freezing & drafty in the Winter & hotter than the gates of you know where in the Summer. I know there are people who struggle more than I& I worry for them. Being on a SS fixed income leaves little room for heating. CARE, while appreciated, only knocks less than $7 off. Please help. I am cold and sad for the state of our beautiful country. I wish you all a safe & peaceful New Year.
Warmly (?🙃)
VK

I got a new credit card 5 months ago and my auto payments had not been going through. They kept providing service and called about financial assistance programs. I had no idea we weren't making payments and am so grateful to this company for being so forgiving with us.

PGE has always for me been great when you need them to come out and check on a gas leak or relight a pilot. My complaint is with their updated website. I have two accounts and for both I had them scheduled but one never went through and I receive a threatening notice of having my gas and electric shut off. Turns out when their IT people updated their website they inadvertently added another payment account besides my checking account. Apparently that other mysterious account had insufficient funds so my schedule payment was refused. How that payment account ever got associated with my payment account, I'll never know but I deleted it and have gone back to paper bills for now. Perhaps in six months I will again sign up electronically but for now I don't trust PGE's new payment system.

they came and chopped down a redwood tree without mentioning it and left all the pieces of the trunk there like what the hell shouldn’t I be reimbursed for this? That’s an expensive tree and a big mess to clean up

My power was shut off last week. There is a heat wave and all my food has gone rotten. Pge will not turn on for the heatwave. I have two young children. I am working with Dollar Energy but I was just told that would not be enough to turn my power on. LIHEAP has never responded to me over the years, I have tried numerous times.
I HAVE to pay the entire amount of $2,090.00 to turn my service on.

That is more than my rent! I am a single mom with 2 children trying to survive while greedy corporate stuffs their pockets with record profits????

HOW IS THIS OK?!!
I get $800 cash aid month at the moment, I am unemployed, and on EBT. It still doesn't matter, they want the whole amount. So I am expected to live without electricity for literally months while I save up to pay the whole bill.
I contacted the CEO of PGE, Governor Newsom's office, my state senator, my state councilman, my county representative and my city council rep. NO ONE BOTHERED TO REDPOND. TRULY DESPICABLE.
THIS IS NOT RIGHT, PUNISHED FOR BEING LOW INCOME.

Minus, Negative 5 stars would be appropriate!
My bank where I can access my bank accounts has a better website without this absurd changes and souped up absurd security as if somebody will go and steal your electricity out of your outlet.
Half the links don't work.
The dumbest most ignorant idiotic website I've ever come across. Grossly incompetent from beginning to end.
They had a perfectly working website last year. No! they have to update it again in the eternal update mania of these days and all their capable of producing is a PoS of a garbage website! What a bunch of losers!
I'm going to revert to paper statements again like in the old days!

Another website 'upgrade' fiasco, AGAIN. You'd think with the amount of money PG&E gets from the rate-payers that it could afford competent programers. Still waiting for my online account to actually function.

Several years ago I asked for coverage during power outages so I might remain at home: nebulizer, suction, oxygen concentrator, and a psi50 humidifier. I was matched with a group and received a battery to keep me safe during an outage. Each and every time PG&E sends out information, I get my hopes up. Twice I even managed to speak to someone in an ADA facility: both times completed a long application. Finally, I was told there have not been back up batteries in over a decade, or before California added close to two million customers to Medicaid. Today I tried PG&E
Site as listed & read THE SITE NO LONGER ACCEPTS APPLICATIONS. I end up in the hospital for days for power outages, or sleep on a couch of a friend with electricity. Please REMOVE DESCRIPTIONS OF PG&E programs that have not existed for a decade.

Meanwhile, the week I was in Seattle WA for cancer care, PG&E switched my gas service claiming I signed a wish to transfer in person: I was out of the state & my home remained empty! When I came across “confirmation” I did write PG&E to alert the company to CLEAR FRAUD. I believe PG&E should confirm any changes with the customer. PG&E could have checked my useage during the week “I was visited” and without nighttime medical machines my usage is HALF: suspicious. All the pretty commercials “not paid for with PG&E customer money” & suggests the funding no matter origins would be better spent helping customers depending on electricity to breath! Let newspaper reporters tell Californians about underground utilities!

The website doesn't work correctly (says clear cache and I have numerous times), there also is no option to make a payment arrangement after being told I am eligible to do so after paying 800+ dollars after a death of a family member who was on medical baseline (which i was also told by pge that the doctore didnt do their job correctly when filling out the paperwork). After all this I was encouraged to try LIHEAP and was denied assistance when I was eligible (I'm on SNAP).
Your company needs to actually help its customer's instead of drain their pockets with no solution unless your Ill or have children. Its discrimination. If only pge wasn't the only company that offered power pretty much, because honestly I would never use them again. Entire companies business ethics and morals---> zero to none

PG&E is a terrible company. They create errors within their own system, and then waste your time trying to get them fixed. HOURS of my time stolen by this company!!!

Called to get final bill and then paid it. Moved to new house also on PGE gave the address when i canceled service to start new service. Then it turns out that i owed more money. and instead of calling or email or writing me PGE sent straight to collections. 50 years i've been with PGE not late one time, and they wreck my credit. took it from a perfect 850 to 780. I hope PGE's ceo houses burns down

PG&E overcharge you & terrible contract …
• PG&E switch my gas service to another nature gas company, and charged me 5 times (5x) of normal charge, on my Feb, 25 bill.
• I trust PG&E, but they are not trustworthy. PG&E use 3rd party gas, & 4th party verification on phone talk (no signature) as contract. Can phone talk be legal contract? I don’t think so. I like to sue them.
• The 3rd party has a bad phone connection, and lots of unhappy customers. That will ruin PG&E’s reputation. Can not believe PG&E allow this parasite to exist.
• This 3rd company voice contract with me for three months. When I cancelled, this 3rd gas company want to keep sucking my blood for another 60 days (on email)!

David L, 408-627-2334

Sending checks to pay the PG&E bill as usual, only to have balance due and missed payments, 'calls concerning your account' that always take a accusatory theme, etc. Turns out PG&E still wanted their already paid bill paid again and added a fee for the trouble. Seems only older folk are affected by this issue.

They raise the prices whenever suit them to failed upkeep of powerlines. Yet, they want us go solar power. They expect everyone to leave their gate open and dogs kept inside not knowing when they show up. Also miss your doctor's appointments waiting on them to connect their "smart switch" and do their inspection making sure everything is working properly. They should be able to call and make a schedule so you can schedule the day you are available. They demand so much from you but yet they don't schedule an appointment with you. This is unprofessional and disrespectful toward my time. Just because they are the only electric power in this area.