Pharmaesthetics Central Reviews 74

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, highlighting the thorough consultation process and the staff's supportive and friendly approach. Many appreciate the competitive pricing and the seamless ordering experience, from the user-friendly website to the prompt and well-packaged delivery of their orders. However, some customers also noted issues with delivery, including a lack of dispatch information, delayed shipments, and problems with temperature-sensitive medication arriving with melted ice packs. A few people experienced difficulties with customer service regarding failed deliveries and felt that responsibility was unfairly shifted to them.

What people talk about most

Service

Consumers find service to be positive, highlighting the quick and efficient process from consultation to... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast and speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the smooth and professional service from... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the competitive and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Based on these reviews

Rated 4 out of 5 stars

The price was very competitive and the onboarding process was straightforward. The only small issue that I had was that my package was marked as dispatched for two days and they didn't send me a track... See more

Company replied

Rated 5 out of 5 stars

Having shopped around to get the "new customer" deals for Mounjaro, I now stick with this pharmacy as they have consistently low prices rather than deals to hook you in before hiking the price. There... See more

Company replied

Rated 5 out of 5 stars

Customer service was great, very quick to respond to any queries I had. Very competitive price. Consultation was very thorough, took longer than other pharmacies but that just went to show that they w... See more

Company replied

Rated 5 out of 5 stars

Great experience from start to finish! I first enquired with this company to move from another provider and reached out via email. The responses were speedy and very thorough! The buying process and t... See more

Company replied


Company details

  1. Weight Loss Service
  2. Drug Store
  3. Online Pharmacy
  4. Online Prescription Medication Vendor
  5. Pharmacy

Written by the company

Based in Solihull, Pharmaesthetics Central is an online pharmacy committed to providing accessible, high-quality healthcare services across the UK. We offer a wide range of treatments, from travel vaccines and weight management solutions to men’s and women’s health, delivered directly to your door with convenience and care. At Pharmaesthetics Central, we prioritise patient safety and satisfaction, ensuring that our services are tailored to meet your health needs wherever you are in the UK. Thank you for choosing our pharmacy as your trusted healthcare partner. We look forward to working with you to help you achieve your health goals. Feel free to contact us for any questions you might have or a browse through the services we offer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Third time lucky

My third provider, I dont mind admitting that I've shopped around, but this one scores top marks from me. Extremely competitive prices, no gimmicks, no one off promotions then hitting you with a huge price hike, just simple and affordable.
Consultation was thorough, taking into consideration the stricter guidelines these companies now need to adhere to for our protection, yet not intrusive. I'm happy to answer any questions, after all it's for my own benefit. I was lucky enough to have bathroom scales in our holiday rental so I could complete the video call part of it.
I'd asked for the prescription to be held until I returned home which worked out well. Delivered promptly, well packaged, complete with swabs and needles.
Website contains plenty of advice/information and is easy to navigate.
Follow up/response to emails or queries has been regular and prompt. At this point I cant find a negative to say

August 7, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your detailed and wonderful feedback! We’re thrilled to hear that our straightforward pricing, thorough but respectful consultation, and prompt delivery have made such a positive impression. It’s great that our website and follow-up communications have also been helpful to you. Your trust and satisfaction mean the world to us, and we’re grateful to have you as part of our community. If you ever have any questions or need support, we’re always here to help!

Rated 5 out of 5 stars

Excellent service

Excellent service. From start of ordering through to delivery this company made things easy. Response to emails was great and the video called was at a time that worked for me and very professional. Thank you.

August 6, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your wonderful feedback! We’re delighted to hear that the entire process from ordering to delivery was smooth and convenient for you. It’s great to know our team’s communication and video consultation fit well with your schedule. We truly appreciate your kind words and look forward to supporting you again in the future!

Rated 5 out of 5 stars

All my previouProfessional and Polites medical provider wanted…

All my previous medical provider wanted was for me to buy again. There was no follow-up, no asking how I was doing. I changed to Pharmaesthetics Central as I found their price, for what is a standard product, much cheaper. The onboarding was easy, the video follow-up call was professional and polite. Delivery was on time and tracked. 5out of 5, well done.

July 24, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your detailed and positive feedback! We’re really glad to hear that our approach to onboarding, follow-up, and delivery made a difference for you. Providing professional care and great value is very important to us, so your 5-star rating means a lot. We look forward to continuing to support you!

Rated 1 out of 5 stars

More complex than other providers

Their consultation is a bit more complicated than other service providers. I had to cut a holiday short and rush home just for a video call so they could see my weight scales coz I had none where I was. The pictures I sent, the previous prescriptions and the nhs information was not enough for them, they insisted on a video just to see my weight on the scales.. it was a huge inconvenience to me that weekend and I will not be using them again.

July 27, 2025
Unprompted review
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Reply from Pharmaesthetics Central

We are sorry to hear you found this to be an inconvenience, however, we are required to verify your height and weight for which you were provided different options to provide this information which could have been video call as was carried out, via your NHS records if available or via utilising scales/measuring facilities at a location such as a local pharmacy where you were away. Unfortunately, you could not provide access to verifying your weight and we stated we would cancel and refund your order. We put a note on your record to cancel your order but we were instructed by yourself not to cancel this order and to wait for you to provide access to your scales which we followed your instructions on. We carry out these vital necessary checks to ensure patient safety and regulatory compliance which are essential to our service.

Rated 4 out of 5 stars

The price was very competitive and the…

The price was very competitive and the onboarding process was straightforward. The only small issue that I had was that my package was marked as dispatched for two days and they didn't send me a tracking number. I sent them a message about it and they didn't reply. While my parcel was delivered promptly, two days after ordering, lack of dispatch info from the pharmacy might be an issue if you don't work from home, because it requires a signature.

July 30, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your honest feedback and for choosing our service. We're glad to hear you found our prices competitive and the onboarding process straightforward. We apologise for the delay in providing your tracking information and understand how important that is, especially when a signature is required. We're continuously working to improve our communication and have taken your comments on board to improve our backend system so tracking details now follow directly from our courier system to your order. We appreciate your patience and hope to provide an even smoother experience next time.

Rated 5 out of 5 stars

I appreciate the level of care

I really appreciate the level of care this pharmacy provides during every interaction. My order would have likely been delivered on a day I wouldn’t be home, so while the order was still processing, I contacted them through their online messaging. They responded promptly, and I was able to arrange for a weekend delivery instead by paying the difference in shipping costs. Brilliant service, clear communication, and truly excellent customer support. Highly recommended!

July 26, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your kind words! We're delighted to hear you had a positive experience with our customer support and that we could accommodate your delivery needs. Clear communication and great service are very important to us, and your recommendation means a lot. We're always here to help whenever you need us!

Rated 5 out of 5 stars

Straightforward process

Straightforward process, fully informed at each step, will be using again, thank you for your help.

July 30, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your kind feedback! We’re glad you found the process straightforward and felt fully informed. We look forward to assisting you again soon!

Rated 5 out of 5 stars

My experience with this Pharmacy from…

My experience with this Pharmacy from start to finish has been excellent. Any queries I had before placing my order were dealt with the same day. Before my order was accepted there was a process to go through which was very thorough and gave me the confidence that all guidelines were been followed.

I'm so pleased I found your pharmacy, you give a great service and the price is excellent.

July 14, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your wonderful feedback! We're delighted to hear that our thorough process gave you confidence and that our service and pricing have met your expectations. It’s great to know you’re pleased to have found us — we look forward to supporting you in the future!

Rated 5 out of 5 stars

Charged twice

Everything went smoothly changing from a different supplier, competitive pricing, I received my order a few days after a video consultation, but was charged twice.

Not easy to get in touch via telephone, no reply to my chat so sent an email, after a couple of follow ups, the refund was issued promptly.

July 9, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your honest feedback. We’re glad to hear that your overall experience was smooth and that you received your order promptly after the consultation. We sincerely apologise for the double charge that occurred and the difficulty you had reaching us initially. We are pleased this was resolved and the second payment was refunded to you as quickly as possible. We appreciate your patience throughout the process. If you ever need assistance, please don’t hesitate to contact us directly — we’re here to help.

Rated 5 out of 5 stars

Fantastic service and speed delivery…

Fantastic service and speed delivery cant fault anyone, the staff are so reliable and customer touch is fabulous.
I was looking for a provider too help me in my weight loss journey, i came across this Pharmacy and although did not have many reviews they were all positive and i thought i would try them due to price and ease of website. I started back in May 2025 as a new patient had my initial meeting facetime
to show height and weight the following day 2 months in and the support from staff has been incredible hope to keep my journey going.

Thank you to the team.

July 24, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your fantastic review! We're so pleased you gave us a chance and that you've had such a positive experience since starting your journey with us. It’s great to hear that our team has been supportive and that the process from your initial consultation to ongoing care has been smooth and reliable. We're here to support you every step of the way and wish you continued success on your journey!

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Easy to complete online consultation. Was contacted within half an hour of completing via WhatsApp to arrange a convenient time to do video call to verify my height and weight.(Late Thursday night) They called at the time that was convenient for me even though it was outside usual office hours (10pm). Follow up call was made by pharmacist on Saturday morning at my request. Very thorough telephone consultation to ensure I had no allergies, to ask the reason why I had chosen Mounjaro for my weight loss journey. They ensured I was aware of possible side effects and what to in the event of missing an injection on time. Also asked if a sharps bin was needed. Arrived on Tuesday (didn't post until Monday to ensure it didn't get above optimum temperature) well packaged in a temperature controlled pouch and gel ice pack. Also received a booklet with lots of information and weight loss record and 4 needles and swabs. Overall a very good experience and competitive price, I will continue to use them moving forward.

July 17, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your kind words! We're really glad to hear the consultation, communication, and delivery all met your expectations. It's great to know you felt supported and well-informed throughout the process. We truly appreciate your trust and look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

Change of pharmacy

I switched to this company as they were slightly cheaper than my previous one. The video consultation was thorough but that's a good thing. Parcel came quickly with 4 needles and wipes. My only gripe is that the contents were a bit damp from the packaging, which is not a big problem at all. Happy so far!

July 23, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your feedback! We're glad to hear you're happy with the switch and that the consultation and delivery met your expectations. We appreciate you flagging the damp packaging, we’ll pass that on to our team to review. Thanks again for choosing us!

Rated 1 out of 5 stars

Partial refund, no order

I placed an order, they took my payment and then when I cancelled they held on to the shipping fee, even though they had not processed the order. They held on to the fee even after I contested it. Avoid.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

Our experience using Pharmaesthetics was professional from beginning to end. They check the treatment is correct for you and you have a video call to confirm your height and weight. I’m very happy with their service.

July 12, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your lovely feedback! We’re so pleased to hear you had a positive experience from start to finish. It’s important to us to ensure every treatment is right for each individual, so we're glad the process gave you confidence. We truly appreciate your support!

Rated 3 out of 5 stars

Very fast delivery

Very fast delivery. The only hold up was having to arrange a video call to confirm weight and height. Overall very good

July 14, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your feedback! We're glad to hear the delivery was fast and that you had a positive experience overall. The video call is an important step to ensure safety for the prescribing of the treatment, but we appreciate your patience. Thanks again for choosing us!

Rated 5 out of 5 stars

Fantastic service and speed

Fantastic service and speed
after searching for a new provider for my Mounjaro, i came across this Pharmacy and although did not have many reviews they were all positive and i thought i would try them due to price and ease of website.
made initial contact 15/07/2025 as a new patient at midday, had a facetime to show height and weight that evening and my pen arrived today 17/07/2025. honestly its been brilliant and I'm sure ill be ordering further from you. Thank you once again

July 15, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your kind words and for giving us a try! We’re thrilled to hear your experience was smooth, quick, and positive from the very start. It means a lot that you trusted us, and we're so glad we could deliver the service you were looking for. We look forward to supporting you again soon. Thank you!

Rated 5 out of 5 stars

Online ordering easy to navigate

Online consultation and ordering was easy to navigate. Pharmacist was thorough with supplementary questions which were resolved via tel call and email. Delivery was speedy. I found pricing very competitive and so have just gone through my next consultation and re-ordering for my next pen. Thank you Pharmaesthetics Central!

June 20, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your wonderful feedback! We're delighted to hear that you found the online consultation and ordering process easy and that our pharmacist was thorough in addressing your questions. We're also glad the delivery was speedy and the pricing competitive. Thanks for choosing Pharmaesthetics Central again. We look forward to supporting you with your next order!

Rated 5 out of 5 stars

All profesjonal

All profesjonal, quick, confident.

July 6, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your review! We’re glad to hear you found the service professional and efficient.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish! I first enquired with this company to move from another provider and reached out via email. The responses were speedy and very thorough! The buying process and the video call consultation was smooth, they made sure to verify that I fit the criteria which was reassuring and they also gave me advice on how to manage side effects. Once the medication was approved it was dispatched very quickly and was fully trackable from start to finish. Very competitive pricing, I definitely recommend this company and I will be back. Thank you :)

July 14, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you so much for your kind words! We’re glad to hear you had a smooth experience from start to finish. We look forward to supporting you again soon!

Rated 5 out of 5 stars

Simple process and when they required…

Simple process and when they required more information, emailed me straight away. Had a quick face time to confirm everything the daya after my application and then the medication was dispatched the same day.

June 19, 2025
Unprompted review
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Reply from Pharmaesthetics Central

Thank you for your feedback! We’re really pleased to hear that everything moved quickly and smoothly for you. Our team aims to make the process as straightforward as possible, so it’s great to know we hit the mark. We look forward to supporting you throughout your journey.

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