I've used this company on and off for over 10 years. They are fast, reliable, cheaper than Royal Mail and easy to reach by phone. Never had a priblem with them.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This company is no longer operational. The website says that they can't take your order online, but to phone them to place it. The phone isn't answered and it goes to answering machine. The telep... See more
We have used Pharos for several years now and virtually never have any problems. On the rare occasions that things don't go like clockwork (mostly due to customers mistakes or demands) we love the fac... See more
Company replied
My grand daughter and her partner have just purchased their first house: lovely but short on pictures. She's a teacher so I bought them a print of Elizabeth Forbes' 'School is Out' and had it fram... See more
Company replied
Company details
Information provided by various external sources
Online parcel delivery company using the world's biggest carriers at wholesale prices. Perfect for sending documents, packets and parcels from the UK to anywhere in the world. Our express service can get a document on a desk in many countries within 24 hours. For a really great economical service our standard service with one easy price to most of Europe cannot be beaten. Full tracking as standard. Friendly and helpful advice who answer the phone.
Contact info
40 George Street, PH15JL, PERTH
- 08456 478 479
- info@pharosparcel.co.uk
- pharosparcel.com
3.7
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very happy customer so far
I have sent a lot of parcels with parcel force before I was told about Pharos Parcels.
Their website is so easy to use and all parcels are collected on time and delivered safety on time .
They are also incredibly cheap and great value
Would recommend them to anyone
April 6, 2016
Unprompted review
Reply from Pharosparcel
Thank you Andrew,
Obviously price is paramount but hopefully service is good as well.
Thank you for your recommendation on our parcel service.
Fiona
Pharos Parcel
Reply from Pharosparcel
Dear Ann,
Thank you for your kind words.
Hope you will mark us in your favourites box
Fiona
Damaged Parcels
I have been using Pharos since I opened my eBay account earlier this year.
2 of the parcels I have sent, collected by UPS, have arrived at their destination completely smashed and damaged. One parcel, a synthesiser, was in a metal flightcase! It had done three world tours with me in the case and survived without a scratch, give it to UPS and one delivery later it's in pieces. They must have tried really hard to break it. Similar with the second parcel although that was in a cardboard box.
April 6, 2016
Unprompted review
Reply from Pharosparcel
Dear Simon,
I am really sorry to hear this.
I have tried to find out some information regarding this shipment.
Was this delivered to you on Tuesday this week please?
Have you reported this damage to us at all?
You can contact us on info@pharosparcel.co.uk
We can certainly look into this for you.
Fiona McLellan
Pharos Parcel Ltd.
Good value for odd shaped parcels.
Sent a fishing rod in a 2 metre tube via this company, they where the only ones that had a sensible price. Pick up is an all day slot though.
April 6, 2016
Unprompted review
Reply from Pharosparcel
Thanks Scott,
Yes we love to improve this, however this carrier has plans to introduce a more user friendly collection service.
Hopefully pretty soon.
Fiona
Ssmashed belongins
Apart of losing one suitcase that was missing for one month everthing i had inside was destroyed like a screen computer or a laptop, the cases arrived almost open because of the damage
April 6, 2016
Unprompted review
Reply from Pharosparcel
Dear David,
I am really sorry you have had such a bad experience. I remember this incident, we do recommend that you do not send a suitcase on it's own that they must be enclosed in a box. This is because the labels can come off them and they get lost, any lost items are sent to an overgoods department in Germany and do experience additonal handling.
We did do everything we could for you to find your suitcase for you.
I apologise for the negative experience you have had this time.
parcel shipment.
Box shipped from Mold - Mallorca.
First class service from start to finish.
Cant wait to use again!
April 6, 2016
Unprompted review
Reply from Pharosparcel
Thank you John for leaving us a lovely review.
Fiona
P effects to Spain
This is the second time we have used Pharosparcel and would highly recommend the to anybody. the whole process is easy and simple to understand. The service is exceptional, fast user-friendly what more can i say
Thanks
April 6, 2016
Unprompted review
Reply from Pharosparcel
Dear Madeleine,
Thank you for leaving a review for our parcel delivery service.
We are delighted you enjoying using us for your shipping and thank you for recommending us to your friends.
We get a lot of our new business from personal recommendations.
Have a great weekend
Fiona
Excellent service
Picked up on the Friday then delivered Monday morning was cheapest price I could find I was very happy as was the recipient of parcel. I will be using them again plenty of updates and info on location of parcel from leaving my property to recipients property
April 6, 2016
Unprompted review
Reply from Pharosparcel
This is great Matt,
Thank you so much for leaving us a review we take on board all comments good and bad to try and improve our service as much as we can.
With Kind Regards,
Fiona
Amazing service! Fast and cheap!
Would definitely use Pharos again. I live in Spain now since moving from the uk and have lots of things that I send over and always use Pharos they are great.
April 6, 2016
Unprompted review
Reply from Pharosparcel
Dear Jo,
Thank you for your review.
We have a lot a people in Spain that use us.
It is a great service for the price.
With Kind Regards,
Fiona
Did what they said they would - what can i say. Good service!
Had no problems - good service!
April 6, 2016
Unprompted review
Reply from Pharosparcel
Thank you David.
Fiona
Pharos Parcel Ltd
Reply from Pharosparcel
Dear Anna,
I am sorry to hear this, I know we are in the process of trying to find them for you.
If a box goes missing it can be because the label has come off and we instigate a tracer for them straight away.
Usually our carrier UPS are very good at finding lost boxes but we need more information than just brown box.
We have asked you to give us a rough list of what was in the boxes which will help us to find them for you.
As soon as we have this we can then ask UPS to search in their overgoods department for your belongings.
We hope to hear from you soon.
Fiona
Reply from Pharosparcel
Dear Janet,
Thank you for taking the time to leave a review about us.
We hope you will continue to use us for many years to come.
With Kind Regards,
Fiona
Great service
My parcel was a 30kg one, but doesn't matter about the weigth (same price 10 to 30!)
They came day after to collect it and it arrived on time.
December 27, 2015
Unprompted review
Reply from Pharosparcel
Dear Lydia,
Thank you for your review.
I'm glad we got your parcel to you quickly.
Fiona McLellan
Fantastic
So efficient and safe. Parcel was undamaged, will Deffinatley be using you again. Thankyou
December 17, 2015
Unprompted review
Reply from Pharosparcel
Dear Tracy,
Thank you for taking the time to leave us a review.
It is appreciate by all of us here at Pharos
Fiona McLellan
Reply from Pharosparcel
Thank you Muj,
Have a great Christmas.
Fiona McLellan
Reply from Pharosparcel
Dear Maria,
Thank you for leaving your opinion of our service.
It is much appreciated.
With warm wishes,
Fiona McLellan
Good and efficient service
Easy to book online, good rates and fast delivery
December 14, 2015
Unprompted review
Reply from Pharosparcel
Thank Paula for your review.
Have a great Christmas.
Fiona & the team at Pharos
Fast, economical and efficient Pharosparcel.
Pharosparcel are my go to large parcel service. Shipping to Europe for a great price and delivering promptly. I simply cannot fault their service.
December 14, 2015
Unprompted review
Reply from Pharosparcel
Thank you Fiona for your lovely review.
I hope you will keep us in your favourites menus for sending parcels.
Have a wonderful Christmas.
Fiona McLellan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.