I've used this company on and off for over 10 years. They are fast, reliable, cheaper than Royal Mail and easy to reach by phone. Never had a priblem with them.
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This company is no longer operational. The website says that they can't take your order online, but to phone them to place it. The phone isn't answered and it goes to answering machine. The telep... See more
We have used Pharos for several years now and virtually never have any problems. On the rare occasions that things don't go like clockwork (mostly due to customers mistakes or demands) we love the fac... See more
Company replied
My grand daughter and her partner have just purchased their first house: lovely but short on pictures. She's a teacher so I bought them a print of Elizabeth Forbes' 'School is Out' and had it fram... See more
Company replied
Company details
Information provided by various external sources
Online parcel delivery company using the world's biggest carriers at wholesale prices. Perfect for sending documents, packets and parcels from the UK to anywhere in the world. Our express service can get a document on a desk in many countries within 24 hours. For a really great economical service our standard service with one easy price to most of Europe cannot be beaten. Full tracking as standard. Friendly and helpful advice who answer the phone.
Contact info
40 George Street, PH15JL, PERTH
- 08456 478 479
- info@pharosparcel.co.uk
- pharosparcel.com
3.7
Average
154 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good service
Have used Pharos fair amount this year to ship to Sweden. Everything has arrived at the destination in good condition. One delivery got slightly delayed (1 day ) but Pharos customer service was excellent, they were easy to contact and resolved the situation immediately to our complete satisfaction.
December 8, 2015
Unprompted review
Reply from Pharosparcel
Dear Nick,
I am sorry to hear your parcel was delayed.
I am glad you contacted us and we were able to assist you and resolve the issue for you.
Have a wonderful and perhaps white Christmas?
Fiona McLellan
Reply from Pharosparcel
Thanks Mark,
Much appreciated.
Fiona McLellan
Wouldn't use anyone else !
I've used this service a few times since moving to Spain and can't recommend them enough. Reliable friendly and prompt. The guys that collect the package are so helpful and whenever I need to contact the office about anything they get back to me so quickly. From UK to baleric islands within 4 days every time. Perfect!!!!
December 8, 2015
Unprompted review
Reply from Pharosparcel
Dear Kirsty,
Thank you so much for taking the time to leave us a review.We are so envious with our heavy rain of late that you live in Sunny Spain.
Have a great Christmas.
Fiona
Fantastic service
Great, fab service - one parcel was in fact delivered somewhere where the company was no longer based and the fab customer service I received to get it to the correct address was just perfect - thank you!
December 8, 2015
Unprompted review
Reply from Pharosparcel
Thank you Kelly,
I will pass your comments onto our lovely ladies in the office.
You have a great Christmas.
Fiona
Cheaper by nearly £40!! WoW - Will definitely be returning!!
Cheaper by nearly £40!! WoW - I've found my new service provider, lets hope there is no issues with the delivery!!!
December 3, 2015
Unprompted review
Reply from Pharosparcel
Dear Viya Photos,
Thank you very much for your lovely review. I hope you will continue to use as your service provider and please bear in mind if you do have any issues or questions we love to talk with our customers.
We will literally go to the ends of the earth to try and help you.
Just give us a ring on 08456 478 479.
With Kindest Regards,
Fiona McLellan
Impressive service
Very easy booking process. Great value for money. Simple tracking facility - I knew exactly which day my parcel would be delivered. Delivered earlier than expected. Will definitely be using you again and will recommend you to others. Thank you!
October 2, 2015
Unprompted review
Reply from Pharosparcel
Dear Heather,
Thank you very much for your kind review and your recommendation.
We couldn't ask for more.
With Kind Regards,
Fiona McLellan
Reply from Pharosparcel
Thanks Mary,
We really appreciate your review.
We hope you will use again when you need a fast delivery.
Fiona
Sending parcels
Very quick service! The guy who collected the parcels was nice and polite and the parcels were delivered in few days
September 17, 2015
Unprompted review
Reply from Pharosparcel
Thank you for taking the time to give us your review.
Yes we do love our UPS drivers they are very helpful.
Fiona McLellan
Pharos Parcel Ltd
Really good service
The service was really good. The parcel was picked up next day and arrived to Spain in 5 days as it was waited.
September 17, 2015
Unprompted review
Reply from Pharosparcel
Dear Laura,
Thank you very much for taking the time to give us review.
With Kindest Regards,
Fiona McLellan
Pharos Parcel Ltd
Excellent service
Good price, quick and reliable! I'll definitely be using Pharos Parcel again.
September 17, 2015
Unprompted review
Reply from Pharosparcel
Thanks Matthew,
Looking forward to dealing with you again in the future.
Please don't hesitate to contact us if you have any queries.
We like to talk with our customers!
Fiona McLellan
Pharos Parcel Ltd
Very pleased
Excellent service from pick up to drop off. Quick and easy to use and good value for money. Recommended!
September 17, 2015
Unprompted review
Reply from Pharosparcel
Dear Linda,
Thank you very much for taking the time to leave a review on our services.
It is very kind of you.
Fiona McLellan
Pharos Parcel Ltd
great service
I was recommended by a friend and i now recommend to other friends. I had no problems with this service . It was efficient and I was able to track every step of my delivery. I write this as someone who used the service from both sides, sending and receiving. Just one thing as someone sending, it would be nice to at least get a rough estimate as to what hours of the day the parcel is to be collected. Even if it is just an indication of an AM or PM pickup, so I can plan my day better.
September 17, 2015
Unprompted review
Reply from Pharosparcel
Thank you very much for your review and your comments.
I agree it would be great if we could give you an approximate collection time. Unfortunately our carrier UPS does not provide this service
Collection tends to be in the afternoon but if the driver is passing your house in the morning and has a collection request he could call then.
We are looking to bring a new improved service for parcels to Europe in the New Year which I am sure you will find more customer friendly.
I hope you will continue to recommend us to your friends. We do really appreciate it.
Bad experience
This is the second time I try to send parcels with this company and both went wrong.
Because the collection address was residential, I took a day off at work as it was the only option I had (collection times are from 9-5) No one came to pick up the parcel. After calling them, and telling me that there is no way they can contact the drivers, they came the next day, meaning that I had to wait for two whole days at home.
Custom service was nice but useless.
Because I wanted to think that this was an isolated incident I decided to send another parcel with them (as I read very good reviews).
Again, they did the same. The whole day waiting for nothing. No way to know if they are coming, when or if they will do. No way to track them, contact them or nothing at all.
So, basically I assume they are ok through companies. But I strongly recommend not using this service with residential locations. I wonder why they offer this service if they do not know how to manage it.
Please, avoid wasting our time.
September 9, 2015
Unprompted review
Reply from Pharosparcel
Dear M7,
I am sorry you have had such a frustrating experieince. I cannot reply on this specific case as you did not give a name, but if you would like to email me on info@pharosparcel.co.uk Reference M7 FAO Fiona I will try and find out for you why your collection did not take place on your first day. We use UPS to collect your parcels and occasionally we just have a weird address that the driver can have problems finding.
If we were aware you had had a problem before we could have contacted the preferred desk at UPS who can contact the local depot and give the driver some additional information. We do collect from thousands of UK addresses all the time and it is a very rare occasion when this happens I am sorry you have had this experience twice. Please do contact me and we will try to ascertain for you what has gone wrong.
Great Service
Was one of cheapest for the size and weight. Everything went smoothly and was delivered on time. Can't ask for more really!
September 7, 2015
Unprompted review
Reply from Pharosparcel
Dear Rainbow Reality,
Thank you very much for taking the time to leave a review. It is always nice to hear good experiences as well as bad ones.
Fiona McLellan
Director
Pharos Parcel
Well done
We have used the service ,twice now ,to send parcels to Portugal from the UK and on both occasions were delighted with the telephone help they offered ,and the efficiently of this company, With UPS ,which offers a great tracking and delivery service,we will certainly we using them again.
August 11, 2015
Unprompted review
Reply from Pharosparcel
Dear Peter,
Thank you very muchy for your kind words and I am delighted your are happy with the service we provide to Portugal for you.
Fiona McLellan
Director
Pharos Parcel
excellent service.
we have used pharos parcel for many years now and have had excellent service throughout - our daily delivery guy is called Neil and he is a gem!
we would recommend this delivery service highly.
June 12, 2015
Unprompted review
Reply from Pharosparcel
Dear Lindsay,
Thank you very much for your posting about us.
We do appreciate you taking the time to leave a review.
We do find a lot of our customers find their local collection drivers are terrific and go out of their way to help our customers. This is why we continue to use UPS as we do think they provide a good quality of service.
Avoid to use PharosParcel
1st time use this company, very disappointed!!! Customer service was bad attitude,rude, impolite. Never trust the quote been given online as I was invoiced extra afterwards.
June 4, 2015
Unprompted review
Reply from Pharosparcel
Dear Tina,
I am sorry you are dissatisfied with our service.
The reason you were invoiced afterwards was because you sent a very long and heavy package which really wasn't suitable to send as a parcel.
It was over the maximum weight we can send on this service and far too big.
As a result we have been invoiced by our suppler for a Large Package Surcharge for exceeding the maximum dimensions we can send with them.
You admitted to our member of staff who contacted you that you hadn't actually measured your flooring pack before sending it.
When it was measured by our supplier it was found to be 11cm longer than you had declared, 11 cm wider and 4 cm bigger in height.
This took it over the maximum size we can send.
Had you inputted the actual measurements and weight on our website you would not have been able to book this.
My colleague has the unenviable task of having to phone when we are charged for parcels that are oversized and she went to great lengths to try to explain to you why you had sent this invoice.
However she struggled to get you to understand the situation because you were shouting at her so much.
We have as you requested contacted our supplier and have asked them to send a copy of the measurements they took when shipping your item and Kathryn will be forwarding this to you today.
We take great pride in being open and honest with our customers and hope they will be the same with us.
Fiona McLellan
Director
Pharos Parcel Ltd
Pharos parcels
Have been using Pharos for several years and always pleased with the service and pricing.
June 3, 2015
Unprompted review
Reply from Pharosparcel
Dear Andrew,
Thank you very much for taking the time to leave a review on our service.
It is much appreciated.
Fiona McLellan
Pharos Parcel Ltd
Always helpful and on time!
We have been using Pharosparcel for a few years now and have found the service to be excellent. The staff are always helpful and the collections on time. Very good value for money.
June 3, 2015
Unprompted review
Reply from Pharosparcel
Dear Morag,
Thank you for taking the time to leave a review on Pharos Parcel.
I am very proud of our staff and look forward to servicing your courier requirements.
Great for microbusinesses
I've always found Fiona and her team to be as helpful as they can be whenever I have had to contact them. The service is easy to use and manages to keep costs to a level where a one-person operation like mine can afford a courier, when contracts and minimum package turnover are out of the question. The fact that Pharos uses world-renowned UPS means that I can have confidence that my parcels, however frequently or rarely I send them, will arrive in good time, having been treated professionally along the way.
For one-off, affordable parcel services, I would be hard pressed to find better.
June 3, 2015
Unprompted review
Reply from Pharosparcel
Dear Brian,
Thank you for taking the time to review our service.
We do like talking with our customers and are delighted we can be of service to all sizes of companies regardless of size.
Many Thanks
Fiona McLellan
Pharos Parcel Ltd
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