Philip James Lettings and property management ltd  Reviews 24

Mark Hughes’s was very understanding when contacted tds.

Happy to help anytime

Absolutely terrible experience with Philip James — I would strongly advise others to stay away.

At the end of our tenancy, they attempted to make unfair deductions from our deposit for reasons that are simply not justified. The flat was properly cleaned before we moved out, yet they still tried to claim cleaning costs with no reasonable evidence.

On top of that, they charged us for “missing” chairs that were never actually lost. We had temporarily left them outside the flat while moving our belongings, and the building management removed them without any notice. This was communicated to the landlord, but he failed to inform us — which is clearly not our fault. Despite this, the agent still tried to hold us responsible.

Even more concerning, they attempted to charge £400 for four old, worn-out chairs, which is completely unreasonable and far beyond their actual value. It honestly feels like an attempt to inflate deductions rather than resolve things fairly. Besides that they tried to take almost all our deposit around £800 for infiltrated claims that something is not cleaned or damaged.

This situation made it very clear where their priorities lie. Despite tenants also paying fees and trusting them to act professionally, they sided entirely with the landlord and showed no interest in being fair or balanced.

Overall, the whole process felt dishonest and opportunistic. I will not be dealing with this agency again and would strongly recommend others to be cautious.

What can I say about Phillip James ! Just amazing 🫶Bev is just amazing, nothing is too much trouble always on hand to support or just a chat 👌, gives you faith that Estate agents can be amazing and helpful😎

Hello this is my second review regarding my experience dealing with this company I’m not going into the details of my first because l hope it can still be seen. We are now out of the property and we now have more details. As l said in my first review the letting agent and the people that sold the property that the Landlord were living in turned out to be the same company. And as l thought their representative was also the same person that eventually took over the sale of the property,so she knew that we would be asked to move out of the property when the Landlords partners property was sold. And also did not tell us that we would be required to more out until property was sold. Resulting in her giving eight weeks to do the impossible job of finding a new place to rent. Nothing illegal here true but here’s the thing ,we know all of this because not only is the representative proud of the fact that she did what she did she took great pleasure in giving us the details and they are also very happy with the fact that they can legally claim most of our deposit. Now my wife is sleeping on a couch in my brother in law’s home and my Daughter who is my is sleeping on the floor while we wait for the work to be completed Bungalow the council have kindly given us, so hopefully it will be a case of alls well that ends well. As the Agents will once again be very quick to point out they did nothing illegal, l would ask them how do you sleep at night, the answer would probably be in a very nice house in a very comfortable bed. I am sixty eight years old and as you can see though it all l have managed to retain my sence of humour . Thanks for reading and have a nice day. You are of course choosing to miss my point as you well know l am not refusing to pay I’m challenging your right to charge what you are asking for. The fact that you decided not to share information that could have saved us a lot of expense in my opinion is dishonest quite Frankly the fact that you think that you should hide behind the fact that you did nothing illegal is joke. But people can read the reviews and make up their own minds about what sort of people we have had to deal with. But l would suggest that in the future you might not make it so obvious that you take so much satisfaction out of talking advantage of nice people. There has definitely been nothing in the way we have dealt with you or the Landlord that would anyone think differently.

Jordana was amazing. Kept the sale moving the whole time and was always available! Also great work by the rest of the lettings and sales team to get the sale done

many thanks Franca and team for great service we recieved helping with the sale of my mothers house in denton DEBORAH ROYLE

Inquired about renting a 2-bedroom place nearby that was listed as "no students, no smokers, no children" for my girlfriend and I (which are none of the above). Emailed Friday morning, nothing by Monday afternoon. Figured, fair enough, might be closed for the weekend. Then called for all of about 15 seconds to be told "We don't take sharers". Tried to ask what that meant or the minutia, in case I was being misunderstood, got told "Nah. Nah." Can't tell if they're actually trying to sell their listings or not.
But yeah, don't expect any actual help if you're not a landlord, I imagine.

Our viewing representative Maria was very knowledgable and helpful. When we struggled to contact the office directly she was able to awnser our queries via text and made the process a lot easier for us.

I attended a viewing with Maria today and she was very helpful, answered all our questions and was very friendly whilst showing us around

Maria showed me around a property today and she was excellent. Very friendly and informative! Thank you Maria :)

Great experience ! Viewing representative Maria was really helpful and informative. She showed us around few nice flats answered all questions and well explained application process. Thanks

We had a viewing on one of the properties advertised Maria was soo helpful and went through everything with us couldnt recommended her enough. Thank you

I had a viewing at one of your advertised properties which I am currently on the process of renting, your representative Maria is very efficient and professional helped me in my inquiries and had a good customer experience.

The worst agency to get hold of, under staffed. Been phoning for 3 weeks everyday and no response

Rebekah Baines was easy to contact and helpful during the purchase of our property in Didsbury, thank you.

You won’t be able to get in contact. I rang 16 times over three days as I was interested in 3 properties (all still on the market now) and no one picked up. I left three voice messages saying I can make an offer/let one of these properties right now, please call me back - didn’t receive a call back. I emailed twice and received no response. All three properties are still on the market and I’d take any one of them right this second.

Landlords you should avoid this estate agents if you’re looking to sell or rent because they actively don’t sell your properties and ignore any interest in properties.

Tenants you should avoid this estate agents because if you’re waiting for one of these properties all other properties will go in the time you can get hold of them and you’re be left with scraps. Also they will not answer the phone or emails if you’re in need of any repairs/help.

Avoid at all costs

AVOID AT ALL COSTS!
Extremely unprofessional and incompetent. My housemates and I could not have been more disappointed with the whole letting experience.
It took us over 6 months to receive our deposit back - the deductions to our deposit were absolutely extortionate!
Would have given it 0 stars if I could have.

AVOID AT ALL COST !!! worth 0 stars...
Never use this agency unless you agree with never getting your deposit back which they use to make money off of you... it is absolute extortion ! they take advantage of students and are extremely incompetent... from move in to move out and deposit return I could've never been more disappointed ....
Worst first experience at least now I know what's the worst to expect...
really unsafe house and poor condition with flooding, moulding and unsanitary when moving in.

I rented out a property for a year with Philip James as the agent. Throughout the year we had emailed and rang them in regards to maintenance issues, some emails were completely ignored and some were replied to after constantly repeating our emails and calling up. They don’t help tenants and will only communicate with you if it is them chasing payments. It came to the end of our tenancy and we had the deposit dispute sent to us claiming £200 for cleaning, I had taken photos of the apartment showing the stains and condition it was when we first moved in but they tried to claim we had done this. After asking for our deposit and having to go through TDS, 3 months after we finally got a decision and our deposit is being released. I won’t be using again as working for an estate agency myself we put tenants and landlords first and want to make their life as easy as we can, Philip James do not do this and the employees don’t seem to want to do their job.