The GU10 bulbs won't fit into my kitchen light fixtures, so I tried to start a return via their website from which I placed the order. After being told "something went wrong" and the supplied vario... See more
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All great except for two major flaws that really need fixing. The fact that you can not cancel an order when it has not been dispatched in this day and age is really poor. No automated method... See more
I didn't like not getting any notification for when my packages would ship or arrive. It also took two weeks for my packages to arrive despite paying for 2-5 day shipping. Partially explainable by ord... See more
Place my order on 26 December 2025 Received goods on 08 January 2026. However, no communication up until 06 January 2026 and I thought my order had been forgotten / misplaced so I would have liked... See more
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Philips Hue is an easy, inspiring, and comprehensive smart home lighting system. We create light that is designed to make life easier, more secure and more comfortable. Light designed to help you feel better. Light that sweetens the ambiance and intensifies the experience. We make home lighting more enjoyable, personal and inspiring.
Contact info
High Tech Campus 7, , 5656 AE, 5656 AE, Eindhoven, Netherlands
- 00800 744 547 75
- philips-hue.com
3.4
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7K reviews
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Update bricked my lights and Philips are denying it!
A recent update has literally bricked, as in no power, two of my light strips. Ive spent 3 days trying to get through to Philips support as its inundated with support requests and finally got through. The person I talked to tried to fob me off right from the beginning saying no updates have been released recently despite literally everything in my house receiving them oh and that thing happening at CES!
Anyway, he then backtracked and said oh yes 'those' items have had updates but not the lightstrips. I asked my not the light strips? He couldn't answer. He then said its because my light strip was over 5 years old and out of warranty so I called him on that and said so an LED light only has a shelf life of 5 years then just stops working? No answer. Also why has my lamp which is 7 years old received an update and still works? No answer.
I then asked why they are currently inundated with support requests as stated by their very own website? He went silent, for minutes. I could hear him but he just wasn't saying anything. I said if you don't respond I'm just going to make noise about this issue, the lies being spouted and the extremely poor customer service. No response. So here I am.
Twice ive been burned by Philips now. I won't be buying ANYTHING from them again. I bought a monitor from them and it's the crappiest thing I've ever owned monitor wise. EVNIA 34" Ultra Wide.
So I have £500 of lights that no longer work, won't even power on! Both dying at the exact same time yet Philips deny its anything to do with them despite pushing out updates for everything and they're inundated with support requests. Go figure.
Update: Reply to Philip’s: I’m not in social media.
January 13, 2026
Unprompted review
Reply from philips-hue.com
Hi there,
Thank you for reaching out, and I am sincerely sorry for the experience you had during your support call. It is never our intention for a customer to be met with silence, and I can certainly understand your frustration when two of your lightstrips stop powering on at the exact same time.
While it's true that our hardware is designed to last a long time, the timing of this, especially alongside system updates, definitely warrants a closer look.
I also wanted to briefly clarify that while the Philips name is on your Evnia monitor, that is actually a separate company from us here at Philips Hue. However, I completely understand how that adds to your current frustration with the brand as a whole.
If you haven't already, please send us a direct message (DM) on X, Instagram, or Facebook with your case number or issue details. Our social media support team can get a closer look to the power issue and work towards a resolution.
Thank you for your persistence and for giving us the chance to address this.
Philips Hue Support Team
Love the products!
January 7, 2026
Late delivery and no information
Place my order on 26 December 2025
Received goods on 08 January 2026.
However, no communication up until 06 January 2026 and I thought my order had been forgotten / misplaced so I would have liked a little more information along the timeline to assure me why it was going to be delivered late. Much better
Performance with previous order! I guess it must be due to pressure at Christmas and then inertia getting back up to speed post Christmas volumes. All goods received present and correct though and was great to enjoy 30% discount on my order. Thank you.
January 12, 2026
I am impressed by the quality
I am impressed by the quality of the goods on sale.
Buying lighting online is fraught with danger because of the fragility of gds being transported, but these were very well packed
January 12, 2026
Expanding System.
After having made the decision to use Huw light when we move to our which need extensive renovation, I can't say we look back and think "O", expensive, well, not cheap that for certain, but it's value for money at the end of the day, and I believe that's what you get with Philip Huw, using Sensors, Motion Detect, i have the house covered, will be moving the the external light this year, although I already have some stock ready :)
January 12, 2026
Lights work as the should
Lights work as the should.
Little on the expensive side! But do work well.
Need a hue bridge to get full use of the lights and what they are meant for.
Limited to how many you can buy on amazon. Why?
January 7, 2026
Placed an order 2 weeks ago
Placed an order 2 weeks ago. Got a confirmation email, but nothing more.
I signed in to check order status, and it says “shipped,” but no tracking info. A link to have tracking info emailed to me does nothing. Have clicked it multiple times and no email comes. I’ve checked junk mail and looked carefully.
But I keep getting promotional emails.
So frustrating!!
December 28, 2025
Reply from philips-hue.com
Hi there,
I can certainly understand how frustrating it is to see a 'shipped' status without any way to actually track your order, all while receiving promotional emails. That is not the experience we want for you, and I’m sorry for the confusion this has caused.
It sounds like there’s a technical disconnect with the tracking link and the automated emails, and we would like to get you the information you’re missing. Please send us a direct message (DM) on X, Instagram, or Facebook with your order number. Our team will look up the tracking details manually and provide you with a clear update on where your package is. We also appreciate you bringing the issue with the tracking link to our attention so we can look into why it isn't working as it should.
Thank you for your patience, and we look forward to getting this sorted for you quickly.
Philips Hue Support Team
Think carefully before buying directly
I love Hue lights and have invested in them around my home, however I would not recommend shopping directly with Philips Hue/Signify.
Customer service has been truly appalling, a delay of c three weeks for dispatch meant I sourced elsewhere and returned my order in mid December, still no refund and no sign of it being resolved. There are clearly capacity issues with the fulfilment of orders and processing of refunds, however instead of working to clear the backlog they continue to run discounted price promotions which can only result in increased volumes, exacerbating the problems.
I’d caution anyone considering a purchase directly from Hue to think carefully before they do. The lights are brilliant, but the customer service is truly terrible.
January 11, 2026
Unprompted review
Reply from philips-hue.com
Hi there,
Thank you for being a long time fan of our lights. It’s genuinely disappointing to hear that while you love the products, our service has let you down. Especially regarding a refund from December.
I hear your concerns about our fulfillment and refund timing. It’s never our intention to have our promotions outpace our ability to support our customers, and your feedback on how this looks from your perspective is very valuable. We want to ensure that the quality of our service matches the quality of the lights in your home.
Since this has been ongoing since mid December, please send us a direct message (DM) on X, Instagram, or Facebook with your order details. Our social media team can look directly into the status of your refund and provide you with a concrete update.
Thank you for your patience and for your honesty. It helps us identify exactly where we need to improve.
Philips Hue Support Team
Sent the wrong products and two of the…
Sent the wrong products and two of the same. Did not need two base bridges, i paid for an 8k play sync
January 7, 2026
Reply from philips-hue.com
Hi there,
I am very sorry for this mix-up. It’s clear we missed the mark here. Especially when you were expecting the 8K Play Sync Box and received two Bridges instead. I can certainly understand your frustration in receiving the wrong items after paying for a premium setup.
If you haven't already, please send us a direct message (DM) on X, Instagram, or Facebook with your order number and a quick photo of the items you received.
Thank you for bringing this to our attention, and we look forward to fixing this for you.
Philips Hue Support Team
This is a great product
This is a great product. I have never been happier. Everything was super easy to migrate and install thanks to your awesome products.
January 9, 2026
Return really bad
I returned 2 items in December and you still did not update it. I returned in the official DHL express store but still no update about the situation.
December 23, 2025
Reply from philips-hue.com
Hi there,
Thank you for reaching out, and I’m sorry for the delay in processing your return. I understand how concerning it is when you’ve handed over your items and haven't seen an update since December.
We want to make sure this is resolved and that your refund or exchange is handled correctly. To help us track this down, please send us a direct message (DM) on X, Instagram, or Facebook with your order number and reference ticket. Our social media support team will be able to look into the status of the return shipment and provide you with a clear update on the situation.
We appreciate your patience while we get this sorted for you.
Philips Hue Support Team
Your site is way too confusing and too…
Your site is way too confusing and too hard to navigate. The way that you structure your products and pricing is ridiculous. Figure out a way to sell simply not some convoluted bull crap.
January 7, 2026
Vacuum
No, carbon based help is available. So you send me to the help forum... I just tossed the broken bridge 2gen in the trash. No need to reply.
January 7, 2026
Reply from philips-hue.com
Hi there,
I’m sorry to hear that you had trouble reaching our support team and felt you had to rely on the forums to resolve the issue yourself. That isn't the smooth experience we aim to provide, especially when it comes to something as central as your Bridge.
While our community forums can be a great resource, they aren't meant to be a replacement for direct assistance. I apologize that we weren't able to provide the help you were looking for when your 2nd Gen Bridge first had issues.
Even though it sounds like you’ve already moved forward with a replacement, do not hesitate to contact via direct message (DM) on X, Instagram, or Facebook with your details. Our colleagues will be more than glad to assist you.
Thank you for your patience and for sharing this feedback with us.
Philips Hue Support Team
Gotta love the ease of Phillips Hue
Always good ordering/delivery and always great products. I look at Phillip Hue as the leader and authority in ambient lighting in my home and business. Simply colorful living.
January 7, 2026
Deradful
Deradful. Missing items and abysmal customer service. About as bad as I have ever esperienced.
December 12, 2025
Reply from philips-hue.com
Hi there,
I am very sorry to read this. To have items missing from your order is one thing, but to feel that the support you received afterwards was abysmal is truly disappointing to hear.
It’s clear we failed to meet that standard in your case. This is certainly not the level of service we strive for, and I appreciate you being direct about your experience so we can address it.
We want to make this right and ensure your missing items are accounted for. Please contact our social media support team via direct message (DM) on X, Instagram, or Facebook. If you can provide your order number and any previous case numbers, we will prioritize looking into what went wrong with both your shipment and your support interaction.
Thank you for your patience as we work to resolve this.
Philips Hue Support Team.
Reply from philips-hue.com
Hi there,
Thank you for bringing this to our attention. We take pricing accuracy very seriously, and I am sorry to hear that your experience at checkout didn't match what was advertised.
Our goal is to ensure transparency throughout the shopping process. We would like to look into this further to understand exactly what happened. Whether it was a technical error or a misunderstanding regarding a specific promotion.
Please reach out to our social media support team via direct message (DM) on X, Instagram, or Facebook with the details of the offer you saw and your order information. We would appreciate the chance to look into this and assist you further.
Philips Hue Support Team.
2 Articles in 2 separate parcels.
2 Articles in 2 separate parcels.. only one parcel was announced, leading to confusion + UPS delivery is a mess regarding information (confusing sms, useless, double emails)
January 8, 2026
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