Phillips George Estate Agents Reviews 119

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Dealt with claire whom was awesome and helped me throughout the process. Guided me step by step and her team also contributed without any delays. Daniel aswell when claire was away. Awesome very... See more

Rated 5 out of 5 stars

We were the buyers (not the seller’s clients), but honestly Samantha was fantastic throughout the whole process. She kept us in the loop more than our mortgage adviser + solicitors, always making... See more

Company replied

Rated 5 out of 5 stars

We had ten months of excellent service from Phillips George. The whole team was excellent and completely dedicated to our successful sale. They worked with professionalism and expertise at all times,... See more

Company replied

Rated 5 out of 5 stars

The fact that we have used Phillips George twice in 2 years speaks volumes. The recent sale of our property was trying to say the least but Clare’s determination to get over the line was excellent. He... See more

Company replied

Company details

  1. Real Estate Agents

Information provided by various external sources

Phillips George Estate Agents is one of the leading independent estate and letting agents in Leicestershire, having built our reputation based on experience, knowledge and excellent customer service. We have combined this approach with the use of the latest technology to ensure our clients receive the best advice along with the most modern forms of advertising. Our ethos delivers speed, best price and the right applicants, whether you are selling or renting your home. If you are buying or selling a property, or you are a landlord looking for new tenants, investment advice or reliable property management, Phillips George provides expert results and prompt service from our highly regarded property professionals. Visit our contact page or call 0116 216 8178 today to speak with a member of the Phillips George team.


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4.9

Excellent

TrustScore 5 out of 5

119 reviews

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Rated 5 out of 5 stars

Absolutely faultless service

Absolutely faultless service, i would recommend Phillips george to anyone, from start to finish the team we’re brilliant, always keeping us informed of progress and answering all our questions. 5 star service, thanks very much

November 24, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Darrin. Thank you so much for your review. It was a pleasure helping you move and i hope you are very happy in your new home. Thank you again for your business and all the very best for the future.

Rated 5 out of 5 stars

Absolutely brilliant job on my house…

Absolutely brilliant job on my house sale. They found buyers within the first week and ensured I got the asking price for my property. Nothing was too much trouble for these guys. They recommended my solicitor and gave me gentle nudges when I had forgotten to send paperwork. Daniel and Arj in particular were a pleasure to do business with. I honestly can’t praise these guys enough.

November 1, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Sharlene. Thank you very much for your kind review. It was a pleasure helping you move. We hope you are very happy in your new home for many years to come!

Rated 5 out of 5 stars

Excellent Service

Philips George `Wigston Branch`
`A real game changer.`
We cannot praise Clare & team enough.
Professional, curtious, and determined from start to finish in dealing with the sale of our property.
What I especially liked is that the team
`Do not suffer fools gladly` so you can rest assured they are on your side 100% whatever happens.
Emails were always replied promptly as were our phone calls.
We have recommended Phillips George to friends and family and we will continue to do so.
In my opinion, Phillips George were worth every penny they earnt in the selling of our house.
Who`d ever thought I`d say that about an
estate agent !
As I Say `A Real Game Changer` in the world of estate agents !
Excellent service from Philips George.
Thank-You

October 20, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Vincent & Tina, thank you for your kind words. Its been a pleasure working with you and everyone at Phillips George wishes you both all the best for the future.

Rated 5 out of 5 stars

From start of contact to the Final…

From start of contact to the Final Goodbye. SOLD. The service and Professionalism was far above anything I have received before from an Estate Agent. Especially in Wigston.
Many Thanks to All the Team,especially Sam.
A pleasure to Recommend a Company that Do It Right

October 8, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Paul. Thank you for your kind review. It was a pleasure helping you get the property sold. We're really pleased you were happy with the service you received. If you ever need us again you know where we are!

Rated 5 out of 5 stars

Simply the Best

Having dealt with most of the team at Phillips George(special thanks to Clair and Sam) I found them to be very professional,knowledgeable and helpful at all times.Their expert help made moving house after 42 years so much easier.lwould highly recommend them, so if you want the best contact Clair and the team.Thank you for all your help Jan Densley

October 7, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Jan. Thank you so much for your kind review. It was a massive upheaval for you so i'm glad we were there to help things along for you. You were a brilliant client to deal with. All the very best in your new home.

Rated 5 out of 5 stars

We couldn’t have asked for a better…

We couldn’t have asked for a better team of people to help sell our house! A big Thankyou to Daniel and Claire for selling our house so quickly. We wouldn’t hesitate to use Phillips George again.

September 16, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Michelle. Thank you for your kind review. It was a pleasure helping you sell your home and it all worked out pretty perfectly having the right buyer sat waiting in the wings for your home to come to the market. The property was great and it's no wonder it sold so quickly. Thank you again for your business and all the very best for the future!

Rated 5 out of 5 stars

Without doubt the best estate agency in Leicester

We completed on our sale last month and used Phillips George to sell our property. I couldn’t recommend them enough; Clare in particular is absolutely amazing and a pleasure to deal with. Our house was sold on the first day of viewings and we were then supported all the way through the process to completion.
Unlike other agents, Phillips George answer every call, reply to every email, have a genuine interest in making things go smoothly and keep in constant touch with all parties to keep things moving! I wouldn’t hesitate to recommend them to anyone selling a house and wouldn’t consider using another agent now.

September 12, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Lucy. Thank you so much for your review. It was a real pleasure helping you guys move. It wasn't always the most straight forward but we got there in end! I hope you are settling in to your new home and are happy there for many years to come! Thank you again for your business!

Rated 1 out of 5 stars

Very disappointed

Very disappointed. I have enquired today regarding a three-bedroom property in the Leicester area. I've mentioned that my mum, me and my daughter 17years d will move in. I have mentioned that my mum will be mostly like a visitor not living with us 100% of the time.

However, I've been told that the three-bed property is only for two people. I was mortified. Is this a private rental or council? Council will house 4-5 people in a two-bedroom property.

Anyway, I believe is another type of racism, maybe the lady didn't like my accent.

August 31, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Mihaela. Landlords rely on us to ensure we are placing the correct tenants in their properties. Quite often there will be a limit in place to the number of people allowed to rent a property to avoid excessive wear and tear. Most landlords would not thank us for placing 5 adults in a two bedroom property. The limit at this property is two adults and a child.
We record all calls at Phillips George for staff training and also for clarification in the event of a dispute. I have listened to the recording of your phone call. You stated that it would be you, your mother and your adult daughter moving in. When the staff member replied that the property wouldn't be suitable for you because of the restrictions in place, you then stated that your mother wouldn't be living there permanently. The staff member then said that your mother would still have to be referenced as normal and placed on the tenancy agreement, to which you became aggressive. I note that you state on your review that your daughter is 17, despite confirming (twice) on the phone call that she is over the age of 18.
Having listened to the call, I am satisfied that the member of staff concerned was justified in declining your viewing request on the basis that you didn't satisfy the required criteria and that my colleague remained professional throughout.
On the issue of racism: while I understand it is disappointing to miss out on a property, I don't accept that your allegation of racism is based on any evidence whatsoever. However, if this is a genuine concern, I would encourage you to make a formal complaint to the Property Ombudsman, of which we are members. I will be happy to make the call recording available to them.
All the best in your search.

Rated 5 out of 5 stars

NO OTHER ESTATE AGENT COMPARES!

Really - No other estate agent even comes close!
In my lifetime I have had dealings with many estate agents....and like a lot of folk I thought they were pretty much the same...until we had dealings with Phillips George. I cannot thank Clare and her whole team enough for the support that they have given in what was a very tricky sale situation.
The perseverance and professionalism is second to none. Communication was faultless and we quickly realised that we could have total confidence in any recommendations made by Clare.
We will recommend unreservedly.
Cannot thank you enough!
Margaret Wood

July 12, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Thank you so much Margaret. Its been a pleasure working with you and if you ever need us in the future, you know where we are!

Rated 1 out of 5 stars

Misleading/missing information

Unfortunately had to give a low review because firstly after waiting 2 days for contact had to chase agents who confirmed hadnt received my email? Although had confirmation email to advise my enquiry had been sent.
Secondly when asked to arrange a viewing was then told can't because we are 3 adults, but if was 2 adults and child would be ok??? Why then was this not put on the info anywhere, as then wouldn't have wasted time applying to view. Very easy resolution to stop this but not done?????? Not the only lettings agents doing this, very poor

July 8, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Lasonia, I'm sorry you're unhappy with your experience with Phillips George. We receive hundreds of emails every day and do our very best to answer all of them. I've searched for your name through our inbox and cant find an email which corresponds to it so its difficult to check how your email has been missed.
When a landlord has specific instructions on how they wish to let their property we are obliged to follow these instructions very closely. We do tick the "no sharers" box when a landlord has specified this. However we advertise on a large number of property portals and have no control over how each portal chooses to highlight this, if at all.
I understand it's disappointing when you miss out on a property. The rental market is moving quickly, so if you are very interested in a particular property, its always best to pick up the phone and call direct.
If there is anything you think we haven't covered or would like to discuss in more detail, please do get in touch directly at info@phillipsgeorge.co.uk and we will be happy to help.

Rated 5 out of 5 stars

From a First Time Buyer

Having never gone through the process of buying a house before I was a little unsure what to expect. Phillips George made the whole process super simple and straight forward & credit in particular to Sam who was always on hand to work through any issues and answer my questions, often at lightning speed. 5 star service all round and highly recommended!

June 20, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Ben. Thanks for the great review. It was a real pleasure helping you with your first move. Here's to many happy years in your first home!

Rated 5 out of 5 stars

Phillips George - brilliant service

Just sold my house and had great service from Phillips George, who were there to offer help and keep me updated at every step. Thank you to Paul and Sam for doing such a good job and making sure it all went so smoothly, would definitely recommend.

June 17, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Gemma. Thank you for your kind review. We're glad you had a good experience with us. Thank you so much for your business and all the very best for the future.

Rated 5 out of 5 stars

I would highly recommend Phillips…

I would highly recommend Phillips George estate agents. After what turned out to be a challenging sale Phillips George were amazing with their ongoing support. After my first buyer pulled out very late in the process due to unforeseen circumstances they managed to get it resold within 72 hours for the asking price which made the whole process stress free. Clare and her team are absolutely brilliant at keeping you up to date and ensuring the sale goes as smoothly as possible. Could not thank them enough for everything

May 28, 2021
Unprompted review
Rated 5 out of 5 stars

We had an excellent service from…

We had an excellent service from Phillips George when selling a property. Everyone was very friendly and helpful. We had regular communication from Clare throughout the whole process and would highly recommend this estate agents. No negatives at all.

May 21, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Alex. Thank you so much for the review. It was really lovely working with you. Thank you again for your business and all the very best for the future.

Rated 5 out of 5 stars

Very Professional.

Phillips George handled our sale in a thoroughly professional manner. I really cannot fault them. We would definitely use this company again.

April 2, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Kay. Thanks for the review. It was a pleasure dealing with you both. Looking forward to the next one!

Rated 5 out of 5 stars

Professional, supportive and friendly

I thoroughly recommend Clare and the team at Phillips George. They were approachable and friendly from the outset and kept us informed throughout the various stages of the process. They were highly efficient and professional, chasing developments for us when things went quiet and making the transaction of selling a house as smooth as possible, despite the backdrop of the pandemic. I don’t often write reviews, but excellent service deserves endorsement – thanks so much.

March 12, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Fiona. Thank you for the kind review. It was an absolute pleasure dealing with you and your brother. Especially through what was a difficult time for all. Thank you so much for your business and all the very best for the future.

Rated 5 out of 5 stars

Clare was very helpful and professional…

Clare was very helpful and professional throughout our sale, making everything very easy
highly recommended, thank you

February 25, 2021
Unprompted review
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Reply from Phillips George Estate Agents

Hi Anita. Thanks for your kind review. It was a pleasure working with both of you. All the very best for the future!

Rated 5 out of 5 stars

First Class Service

Having never sold a property before I was expertly guided through the whole process by all the people at Phillips George. From the initial valuation visit to the completion of sale they have been professional, efficient, helpful and friendly. They kept me informed throughout and I would certainly recommend them. Excellent service and value for money.

November 11, 2020
Unprompted review
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Reply from Phillips George Estate Agents

Hi Jackie. Thank you so much for your kind review. It was a pleasure helping you with the process. If you ever need our services again we would be delighted to help. All the very best for the future.

Rated 5 out of 5 stars

I thought that all reviews were made…

I thought that all reviews were made up, and I would never write one, but having dealt with Phillips George I felt compelled that I should let anyone who is thinking of using an estate agent to sell they should know and contact Phillips George.
During a two-year period, we tried to sell our house using 4 Estate agents with in the area including a nationally advertised one, in this period you could count on just two hands the number of viewings they generated. Most of these viewings were people who were not interested just noisy, which was obvious these Agents did not vet them as they should. They did not keep us informed, it was us that chase them and when we did you felt they were doing us a favour, stating what do you expect in this climate.
Then we meet the people at Phillips George, what a complete difference, they were extremely professional in every department, their knowledge of the area was excellent and they were very polite when speaking with them and nothing was to much trouble. They vetted every interested and only the people who they consider were interested in purchasing the property would they allow to view, and that was more than all the other agents had managed. We contacted them in October 2019 and by March 2020 we had sold only for Covid we would have moved earlier. Even through the Covid period they kept us informed of any developments. I cannot recommend Phillips George too highly. I can say that over the many years I have sold and purchased properties the company and the people are the best I have dealt with and would have no problems in using them in the future.
Keith A

October 14, 2020
Unprompted review
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Reply from Phillips George Estate Agents

Hi Keith. What a lovely review. Hearing that we actually made a difference is one of the highlights of this job. It can certainly be a tough process and when you can really help a client it makes all the difficult bits worthwhile. I hope you are both really happy in your new home for many years to come. All the best for the future and thank you again for your business.

Rated 5 out of 5 stars

I would highly recommend Philip George…

I would highly recommend Philip George Estate Agents. Right from the start they were very friendly, helpful & honest. They kept us up to date the whole way through our sale & also chased other parties where necessary. They were very professional. I have already recommended them to a friend who is in the process of moving & will continue to do so. Thank you again you were brilliant Clare. Nicky & Vic Adcock

July 24, 2020
Unprompted review
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Reply from Phillips George Estate Agents

Thanks for the kind review Nicky. It was a pleasure to help you move. I hope you are very happy in your new home for many years to come!

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