We had Jack from Phoenix to do our annual TCL A/C split inverter system. We've used Phoenix in the past and found them very professional and knowledgeable. Response for the call out was excellent. He... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service again. Great communication. I have used Phoenix ACR previously to service our AC system plus other work. Jack who came out to us recently was friendly and confident, he undertook the... See more
We decided to have air conditioning installed in our house last year and chose Nathan and his assistant to carry out the work. We honestly couldn't have chosen a better company. They were polite, pr... See more
Company replied
We asked for quotes from a number of companies, but it was Nathan at Phoenix who was the most responsive, communicative, friendly and helpful. Not only did he provide us with a variety of air con styl... See more
Company replied
Company details
Written by the company
We specialise in all aspects of Air Conditioning and Refrigeration for both the commercial and residential sectors throughout the South East including London. We work closely with our clients to ensure their needs are always met and that satisfaction is the end result. Our highly skilled Engineers have many years’ experience, working on projects across the board – from single unit installations in individuals’ homes; to larger multi-unit commercial installations. We are also able to offer up to 7 year’s warranty on Air Conditioning Installations!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 0333 220 2475
- contact@phoenix-acr.co.uk
- phoenix-acr.co.uk
Highly recommend Phoenix
We had Jack from Phoenix to do our annual TCL A/C split inverter system.
We've used Phoenix in the past and found them very professional and knowledgeable. Response for the call out was excellent. He arrived on time and did a tidy and clean job. Jack was friendly, respected our property and gave good feedback on completion. I highly recommend this company to anyone with a domestic AC setup.
January 8, 2026
Excellent service again
Excellent service again. Great communication. I have used Phoenix ACR previously to service our AC system plus other work. Jack who came out to us recently was friendly and confident, he undertook the work in a very tidy and professional way. I would highly recommend this company for domestic AC systems
January 8, 2026
Unprompted review
Service on my Panasonic AC Unit
Had my yearly service on my Panasonic AC Unit
Very Happy
Highly recommend
November 25, 2025
Great service
Fitter was very polite ,professional and left everting clean ,great service all round
August 3, 2025
Want air con, you wont get better than Phoenix
Nathan is reliable, does an excellent job, I got him back to fit another unit in my out house
July 17, 2025
Unprompted review
First-class service from an excellent team
Can't recommend Nathan and his team highly enough. I've had two Daikin Emura units installed in the past couple of years, and the entire process, from initial contact, survey and quoting through to installation, has been a good experience. Nathan is very responsive and his team of engineers are great.
I had to get in touch as one unit had developed a drip: Nathan responded immediately and had engineers out to me the same day. They diagnosed the problem, fixed it, tested their fix and explained what they were doing as they worked, and tidied up after themselves. Absolutely great team at all levels of the business.
August 20, 2024
Unprompted review
Realistic quote
Realistic quote. Friendly staff. Installed equipment as requested. Clean & tidy work.
May 20, 2024
Fantastic service
Fantastic service, from the initial consolation with Nathan through to the installation with George, I was given a recommendation for another company by a friend in the industry but let’s just say they were twice the price and the unit they offered was not the same quality as the one Nathan and his team provided.
I opted for the daikin stylish unit in black, as it went perfectly with our new garden room, had all the functions we needed and was Wi-Fi compatible, we could not be happier
Thank you for a 5* service I have already recommended you to several of my work colleagues who are looking to install air con
February 24, 2024
Unprompted review
Small but professional team that deliver!
Small but professional team who repaired and regularly service our office AC. Nathan and the team are always professional, very knowledgeable and absolute bargain of a price for the service! Highly recommend them for AC repairs in the central London area
February 12, 2024
Unprompted review
Amazing Communication
Great service, professional workmanship, highly recommend. The experience of working with Phoenix Air Conditioning start to finish was excellent.
December 7, 2023
Unprompted review
Arrived on time for annual service…
Arrived on time for annual service visit.
Friendly and efficient.
November 8, 2023
Top Quality service & workmanship as…
Top Quality service & workmanship as always
October 16, 2023
Unprompted review
A great company to work with ,
A great company to work with ,
quick / efficient and a quality product.
July 26, 2023
Unprompted review
Great install of Daikin air con
June 12, 2023
Unprompted review
Oustanding in every way
Oustanding in every way. Excellent workmanship and customer service - cant recommend highly enough
June 14, 2023
Unprompted review
Excellent service and friendly staff
We had a Daikin aircon unit fitted into our flat. The service was professional and friendly and I would highly recommend them!
February 28, 2023
Unprompted review
Reliable
came on time, did the job, even though one of the tools had a problem for the job he made it go right and got the job done to a good product.
December 1, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.