We had Jack from Phoenix to do our annual TCL A/C split inverter system. We've used Phoenix in the past and found them very professional and knowledgeable. Response for the call out was excellent. He... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We decided to have air conditioning installed in our house last year and chose Nathan and his assistant to carry out the work. We honestly couldn't have chosen a better company. They were polite, pr... See more
Company replied
We asked for quotes from a number of companies, but it was Nathan at Phoenix who was the most responsive, communicative, friendly and helpful. Not only did he provide us with a variety of air con styl... See more
Company replied
Can't recommend Nathan and his team highly enough. I've had two Daikin Emura units installed in the past couple of years, and the entire process, from initial contact, survey and quoting through to... See more
Company details
Written by the company
We specialise in all aspects of Air Conditioning and Refrigeration for both the commercial and residential sectors throughout the South East including London. We work closely with our clients to ensure their needs are always met and that satisfaction is the end result. Our highly skilled Engineers have many years’ experience, working on projects across the board – from single unit installations in individuals’ homes; to larger multi-unit commercial installations. We are also able to offer up to 7 year’s warranty on Air Conditioning Installations!
Contact info
86-90 Paul Street, EC2A 4NE, London, United Kingdom
- 0333 220 2475
- contact@phoenix-acr.co.uk
- phoenix-acr.co.uk
4.8
Excellent
60 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phoenix ACR - Thankyou
Phoenix fitted 2 wall mounted and 1 low mounted Daikin units with 2 outdoor condensers…from the time I first met them to the end of the installation they were nothing short of amazing. The work they do is spotless, not just indoor but the outdoor also. This was just over 1 year ago and they have just returned to complete the 1 year service, and again…faultless and extremely professional….I have no hesitation in recommending them to anyone who is considering having air conditioning, in fact, I would urge you to call them first and get a quote, I don’t think you’ll be disappointed !
May 18, 2022
Unprompted review
Reply from Phoenix Acr
Your kind words are so lovely to read, Tony! We are glad to hear you were satisfied with our workmanship and service. 😊
Only the best
Nathan and his team fitted aircon in our house and newly built gym. Always the professional, the work was better than I expected. He was polite and the work was tidy. He kept to time and was spot on with his quote. Thanks again Phoenix!!
May 18, 2022
Unprompted review
Reply from Phoenix Acr
Hello Shahlaa,
It was a pleasure to be invited to come back and install more air conditioning within your property. Thank you once again!
Super speedy help
Had a small leak in our unit, contacted Nathan and couldn't believe how quickly they came out to fix it for us!! Highly recommended to anyone! Great communication , definitely a company with the customer at the forefront
May 12, 2022
Unprompted review
Reply from Phoenix Acr
Hello Sarah,
We're glad we managed to resolve your issue quickly! Thank you for your kind words!
Excellent service
Excellent service. All work and appointments carried out punctually as advised.
Permission when necessary to move furniture was always sought.
On completion all debris and dust removed.
The standard of workmanship was very professional.
i will have no hesitation in recomending them to my friends and work colleagues.
I have been so impressed that I have requested a further two quotations
May 11, 2022
Unprompted review
Reply from Phoenix Acr
Such kind words from you there, Tony! Thank you!
Professional and friendly
Nathan is always friendly and professional, with great knowledge and gives clear advise. He installed my unit and has serviced it for two years and have always been happy with his work ethos and quality of work is always 100%. Highly recommended.
April 26, 2022
Unprompted review
Reply from Phoenix Acr
Hello Jenny,
Thank you so much for your kind words. I am really glad you have had a good experience with us.
Nathan
fitting aircon unit in workshop
Fast response and friendly helpful advice on placement of units in awkward situation. Arrived and completed work very neatly and with no fuss, unit works well. thank you
April 26, 2022
Unprompted review
Reply from Phoenix Acr
Hello Trevor,
Thank you for your review and kind words. I'm really happy that you are happy with our services and that your Air Conditioning works really well.
Nathan
Very reliable and efficient.
April 26, 2022
Unprompted review
Reply from Phoenix Acr
Hello Wise Security,
Thank you for your review. I'm glad you are happy with our services.
Nathan
Superb company
Superb company, genuinely decent nice guys who came and dine our job too. I would 100 percent recommend them and would look no further if I ever wanted a similar job doing again. Thanks for everything guys.
April 26, 2022
Unprompted review
Reply from Phoenix Acr
Hello,
Thank you so much for your review. Your words are really kind and I hope your review helps another potential customer trust in our services.
Nathan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.