Phoenix Health Reviews 

509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and professional demeanor, ensuring a comfortable and well-cared-for experience throughout their journey. People frequently highlight the excellent service and comprehensive support received from start to finish, including clear communication and thorough explanations. Reviewers often feel valued and supported, with many appreciating the respectful and attentive approach from all team members. The overall experience is frequently described as amazing, with many appreciating the efficiency and smooth processes from initial contact to discharge. Consequently, many people highly recommend this company, expressing gratitude for the exceptional care and support received.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, understanding, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the care and... See more

Customer service

Clients share positive opinions on customer service, highlighting excellent communication from the initial... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been under phoenix health since June 2023. Mr Javed done both my bypass and my revision Bypass. Hes really patient, explains everything really well but most importantly listen to your worries and answ... See more

Company replied

Rated 5 out of 5 stars

Amazing care, staff and hospital. Mr Stewart even contacted me before my operation. Anesethist was so calming and reassuring. My nurse Ina was amazing, friendly, caring and compassionate. All the staf... See more

Company replied

Rated 5 out of 5 stars

Phoenix healthcare have been amazing from start to finish. Mr Javed is an amazing surgeon and the staff at the Alexander hospital couldn’t have been any better. I had a gastric sleeve done and by the... See more

Company replied

Rated 5 out of 5 stars

Have had a fantastic experience with Phoenix, from first contact to completing the surgery. The whole team are helpful and engaging, and Mr Javed & his surgical team were just great, calm & patient. I... See more

Company replied


Company details

  1. Gastrointestinal Surgeon
  2. Private Hospital
  3. Specialized Clinic
  4. Surgeon
  5. Surgical Center

Written by the company

Bariatric (Weight Loss) Gastric Surgery


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(509)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Do not go anywhere else ! Use electiva

Just from walking into the building, being kept informed of every step of the process to having time to answer any questions or concerns. Such an amazing Super clean relaxed atmosphere. The patient is made to feel relaxed and valued. Surgery is performed very highly and Recovery is fantastic with staff ensuring that the patient is comfortable at all times and pain free. I cannot recommend “The Pines Electiva” highly enough. Get yourself a first class service and feel valued all the way. Staff all fantastic and all have care empathy and cannot wait to see you and help you in anyway they can. Thank You again for changing my life. Thank you soo much . Gary Bale

July 22, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thanks Gary for the kind comments, much appreciated.

Rated 5 out of 5 stars

The Pines

I had a mini bypass at the Pines under Phoenix Health this week. The hospital is gorgeous and all of the staff are wonderful, can't do enough for you and are super friendly.
I can't fault any part of my stay, I was treated exceptionally well and never made to feel a burden or a nuisance.
Unfortunately the doctor who attempted to take bloods could maybe use a refresher course in taking bloods.

July 16, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Many thanks for your feedback which will pass back to the Pines

Rated 5 out of 5 stars

I just want to thank everyone for all…

I just want to thank everyone for all there help you have given me . You all have been amazing from start to finish . I can’t thank you all enough

July 15, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thanks for your kind words, much appreciated.

Rated 5 out of 5 stars

Brilliant service throughout

Brilliant service throughout. Staff are all friendly and make you feel welcome and you feel well looked after.

July 11, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for your review, much appreciated.

Rated 5 out of 5 stars

Phoenix Health and the Pines hospital…

Phoenix Health and the Pines hospital have be fantastic, From the first appointment up until my surgery date last Wednesday, the staff have been so supportive and efficient, Surgery team and Hospital staff were so friendly, hospital was so clean and welcoming to visitors.

July 9, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave a review, we really appreciate it.

Rated 5 out of 5 stars

Joan Whittaker

Had a gastric bypass on 8th July at the Alexandra hospital
What an amazing place that is, the staff on Chester ward couldn’t do enough for me, nothing was a problem and they where there 24/7
Also my surgeon Mr Javed such a pleasant friendly man who made me feel at ease
And the anethatist was the same, the two of them just made the whole experience extra special to me

July 8, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

A lovely review, thank you so much.

Rated 5 out of 5 stars

Phoenix health are the best

From the start of my journey till now ( 3days post op ) Phoenix health and Alexandra hospital have been amazing. You've got nothing but Fantastic people that look after you with kindness and encouragement. I can't recommend enough, just a simply fantastic company ran by excellent people. Thank you x

July 8, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Many thanks for the kind words, much appreciated.

Rated 5 out of 5 stars

Just had a gastric sleeve done and was…

Just had a gastric sleeve done and was a huge success would recommend Phoenix for anyone looking for weight loss surgery also the staff are really nice and respectful for any of your needs

July 8, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Wonderful experience

Phoenix and the Pines hospital were honestly lovely throughout my surgery journey! They have wonderful friendly staff who did everything they could to make me feel welcome, safe and cared for, for my whole recovery. They go above and bey9nd for their patients and I think that's amazing :)

July 1, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thanks for the kind words, we really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

5 Star

My overall experience was 5 Star from start to finish the staff were very amazing they were kind and very attentive, I felt very looked after highly recommended!

June 29, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Lovely to hear, thanks for taking the time to leave us a review.

Rated 5 out of 5 stars

An excellent hospital with a holistic…

An excellent hospital with a holistic approach towards healing.It is very clean and neat. Very caring doctors and nurses.They are very prompt and attend to patients,very polite and make you comfortable.
Would highly recommend this hospital.
Most thankful to Dr. Sheriff, the surgeon Muhammad Almerie
Hassan and Mahmood the anesthetic team.

July 2, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave us a review, it's lovely to read such nice comments about our team.

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. All staff are so friendly and caring and can't do enough for you

July 2, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you, much appreciated.

Rated 2 out of 5 stars

Do you research on this place before going ahead

Had a RYGB 22nd-june-25 via electiva-hospital wish I never had it now. The doctor recommended it after me wanting the sleeve. I had one dietician saying one thing and then another saying something completely different both from phoenix health communication is shocking I personally waited 28 hours for a phone call after calling up to say I was having extreme head aches even 9 days after surgery I would personally avoid here if possible

June 22, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

This is disappointing to read, especially given all the other fabulous comments from our patients, but thanks for taking the time to leave it.

Rated 5 out of 5 stars

Absolutely incredible team

Absolutely incredible team. Made me as comfortable as possible from the moment I arrived to the moment I left. Could not reccomend them any higher

June 24, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you so much for the kind words, really appreciated.

Rated 5 out of 5 stars

5 star treatment and care

Everyone was amazing I felt very safe and cared for and was kept informed about my treatment at all times

June 22, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

A lovely review-thank you so much.

Rated 5 out of 5 stars

Staff were friendly and helpful

Staff were friendly and helpful, I was looked after from beginning to end. Surgeon was professional and experienced.

June 17, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for the review, we really appreciate it.

Rated 5 out of 5 stars

Just got home from pines

Just got home from pines, Had a roux-en-y bypass, the whole team were amazing, felt truly looked after and the experience from phoenix and pines have been very positive.

June 18, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Many thanks for the review, we love to read comments like this.

Rated 5 out of 5 stars

Brilliant from start to finish

Had a mini bypass on 10/6/25 and could not be happier with the experience from Ohoenix Health and of all of the team at The Pines, Manchester. From first contact the staff were amazing. I felt informed, safe and considered every step of the way. The appointments were on time and the next steps were always clear. The hospital was immaculate, felt very spoilt. I’ve stayed in hotels that were not as nice. Every member of staff were exceptional and to this day the follow up and after care has been kind, professional, very clear and very supportive. Would 100% use Phoenix again and would absolutely recommend.

June 10, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you so much for the kind words, this is music to our ears to know that what we do works and our patients really appreciate it!

Rated 5 out of 5 stars

I had my mini gastric bypass on 4/6/25…

I had my mini gastric bypass on 4/6/25 and would 100% recommend the pines/ phoenix health to anyone wanting similar surgery. Mr Almere and his team in theatre were outstanding, I was very nervous but was treated very well, Mr Almere was impeccable and his bedside manner is outstanding. The nursing staff who looked after me for the 2 nights I was there again extremely dedicated and helpful, they should all be very proud of themselves.

June 4, 2025
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for the lovely review, Mr Almerie will be delighted to read this.

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