Phoenix Health Reviews 

I had a gastric sleeve done at the Pines Hospital with Phoenix Health on the 4th June.

Everyone I met from the first phone call from Melony to my discharge from hospital was lovely, friendly and so happy to help in any way.

From arriving at the hospital on Wednesday morning to going home on Thursday evening I had a comfortable and calm stay.
I was terrified of having anaesthetic but everyone was so friendly and talked me through everything thoroughly and in the end it was a doddle.
Mr Almerie was an incredible surgeon who performed my surgery and a hernia repair that was found to be needed during the operation.
He rang me the day before to talk me through the surgery, came to see me the day of the surgery to check I was ok with what was going to happen and came to see me after the op (although I don’t remember this) and the day after to tell me again how everything went and to confirm I could go home (slightly earlier than originally planned but I wanted my own bed so much!)

Nurse Beverly did my preop and my discharge and she managed to help me get over my fear of injecting myself so I could go home knowing that I could do the injections that are needed after surgery myself.

If I was to need similar surgery again I would be 100% happy to choose Phoenix Health every single time.

Excellent care and service from everybody involved who shared such care and compassion throughout my time in hospital

The staff at the pines are friendly caring and very professional. They made my whole experience better.

Stayed over for 2 nights following surgery at the pines, all the staff were amazing and dedicated to helping me, especially when I was hard to cannulate for surgery and they never gave up and manged to get it done on the 8th go. Honestly all the staff from drs to hca were so attentive and kind, best hospital stay I have ever had

Just got back home after a 2 days stay at the pines. An amazing place to have been for my surgery was kept informed and updated every step of the way. Staff were friendly and very helpful would go above and beyond for you. Couldn't recommend this place enough. Very clean and tidy, room were like been at home never at any point felt like a was in a hospital.

I just got back from my 2 night stay at the pines and I can't honestly say I don't think I could of felt more comfortable, all of the staff were lovely and very helpful, They kept me updated with the day and how soon I would be going down and even after surgery the care was wonderful. My room was spotless.

Thankyou very much for my time there, highly recommend.

Had a brilliant experience with Phoenix. I had my mini gastric bypass 4 days ago at The Pines and the service and overall experience was outstanding. Mr Almirie was my surgeon and he is so lovely and caring. Would recommend 1000x!

Dr almeri was my surgeon I came for a gastric sleeve 7.5.25 he was such an amazing person, answered and explained everything brilliantly came to see me after the surgery twice (didn’t remember the first time) explained what they had done and how it went etc and how happy he was with my pre op diet the surgery anesthetist was amazing and also the fellows who assisted in theatre, all of the nursing staff working the 2 days I was in were all polite helpful happy and welcoming, nothing was to much for them. Such a beautiful hospital very clean, always checked upon and each time new staff came in they’d come and greet you which was lovely the ward was quiet and more homely than a hospital! All follow ups pre booked & medications explained in depth before leaving. Such a brilliant experience highly recommend. 10/10 thank you so so much for the care I received and this life changing opportunity :)

I received second to none service from phonix health care from the cleaners all the way upto the consultants all the staff where kind friendly couldn't do enough for you, they asked about you and your life and shared stories of there own too in little chats with I found lovely to have that little personal chat with them.

The hospital it's self and the grounds where all immaculately kept, I was actually blown away how lovely it all was!

I had a roux en y bypass and iam already feeling the difference!

Amazing deep tissue massage followed by Red Light Therapy. Natalie really worked out all the knots to relieve the tension in neck and shoulders. I have to admit there were times when treatment was eye watering but could feel the release immediately.
Already booked follow up session next weekend

From the very beginning I felt like part of a family.
Emma loyd and her colleagues started my journey and was on the end of the phone guiding me right through the whole simple process.
Fully understanding our feelings, doubts questions and needs.
The information given was factual and very reassuring, but from down to earth people, whom I consider very friendly.
When I got to the pines hospital for my operation, I was ready for it, a little nervous but still confident in the team after doing my research and meeting some of them prior, when having my pre op tests.
They brought me to my lovely clean fresh room with settled me in, they took my obs and bloods and explained the operation and the alternative operations, I met who was going look after me and who was going to be in theatre, etc etc.
I was happy and ready !
I was booked in for a mini bypass, and when I awoke, mr Javed and his team still had my care at heart and brought my around gently explaining the operation was a huge success but it went on nearly double the time as they had to perform a full bypass instead, (to which I knew already the procedure), this was performed as they needed to remove a massive hiatus hernia !
Which would have caused complications later in life.
No nonsense job done!!!
I was taken back to the ward a little sore but nothing to write home about, certainly a lot less pain than expected, more discomfort than pain I’d say, but controlled after the right meds were administered.
They let the wife back in who had been waiting for me, and when she left later on said the receptionist had noted she hadn’t eaten shared her pack lunch with her as my wife missed the cafe!!!
The next day during visiting my wife went to the cafe, and the girl was there who served us on our pre op. And she remembered her order and laughed and said I’ve saved your cake you told me to !!!
The nurses and doctors and the care team, looked after me day and night,were all lovely people, thorough in there work.
They were attentive day and night, respectful of my discretion, and catering for my every request and needs.
This was a most professional service, completed to the highest standard, by a professional friendly team.
This level of care can only be given by people that do care.
So YES I would definitely recommend 😁
Thankyou to all involved in this establishment.
Paul c

I am currently taking legal action against phoenix health after years of misery and horrific health conditions following my surgeries with them, and I am now facing going under the knife again which may result in me never being able to swallow again due to a lifelong condition I now have which I’ve had since waking up from their conversion surgery last year. A surgery that was meant to take 90 mins but took 6 and a half hours, also a surgery they said they were recording but apparently has now ‘been deleted’… It isn’t until I’ve had a second professional expert opinion until I realised just how badly my surgeries with phoenix have destroyed my life. This is not a spiteful review, it’s me fighting for justice for the way this company have persistently gaslit, dismissed and ignored my issues and to warn people (I know it’s only a small percentage of people who suffer complications but me being one of them I want to WARN you that if the worst is to happen, Phoenix have been nothing but a nightmare and they take 0 accountability for their actions. The medical director of the company even told blatant lies, belittled, invalidated and played down my YEARS of constant suffering of which I had cried to them about and begged for help about over and over for months; he had the audacity to claim my health issues to be ‘intermittent’ which was my breaking point, he was just point blank lying and I have so many emails of evidence to back this up, it’s honestly baffling! He also chose not to respond to many aspects of my complaint email that conveniently involved him, so here’s my warning to you if you are unlucky enough to suffer complications).
If ANYONE has had any bad experiences with phoenix or wants to hear my story and see back up evidence, please message me directly on here or on fb EMILY RS. I can also send you videos of what happens to me every time I eat and drink… it’s truly shocking. Thankyou.

I had my mini gastric bypass at the pines it was performed by Jennifer Darrien, it went perfectly from being admitted to leaving everything was explained to me by all the professionals, the care I received was exceptional especially from nurses iris and bev, they really looked after me, all staff work so hard, room was spotless and I can’t thank you all enough for a lovely experience in your care, you are all amazing and I would highly recommend to anyone

From the minute I met staff at phoenix there were all lovely and put you at ease ,I had my surgery on the 2nd of October at the pines and what a beautiful place it was for hospital immaculate cleaning my room was lovely and the nurses and surgeon anesthetist all who saw to me give me the highest care and made me very comfortable left this morning couldn't thank them enough x

Staff were excellent. Nothing was too much trouble. Lovely hospital, very clean and comfortable.

I’ve just got home from having the mini bypass, i had a really good experience. I was well looked after and they made sure i was comfortable, the staff were also really friendly. Javed the surgeon really put me at ease when he gave me a thorough run down of the surgery. They were very thorough and there wasn’t any complications. I would highly recommend.

Everyone you meet and the investment they take in you and your health are just amazing

Where do I begin...
From the point of contact, where I was referred from the NHS hospital to Phoenix Health, they just took over. From Melony who was my first point of contact to the face to face meetings with the dietician at Fordsham, to going in for my surgery with Dr Darrien, the resident staff at the Pines Hospital in Altrincham, to Timothy the phlebotomist, Dr Ahmed, the lovely nurse with 5 Persian cats, the lovely Debbie's, and the chef, and the ongoing follow up support I have...
I am so grateful for this life changing experience.
It's been a great journey and I am blessed to have had it with you all, 10 out of 10 for Phoenix Health, you rock!!!

The staff were amazing they were so attentive and caring. The hospital was immaculate and staffed with friendly and efficient- the surgeon was very friendly and professional and made sure I understood what was happening and what I needed to do afterwards to ensure the procedure worked efficiently

Just home from my mini gastric bypass surgery at the Alexandria Hospital I cannot fault a single thing I have received the best care from the initial phone call with Melony right through to my discharge. Mr Javed was marvellous very reassuring the morning of my op. The nursing staff at the Alex were fantastic and nothing was too much trouble. My demand for peppermint tea was never any trouble and helped loads with my trapped wind. My 2 night stay was extremely comfortable in the spotlessly clean room. I would definitely recommend phoenix to anyone for this type of surgery as the care was second to none. Many thanks to Melony, Emma and Jack at phoenix for their help, guidance and reassurance and all the nursing staff at the Alex, who were fantastic.