Phoenix Health Reviews 

509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff, including clinical and non-clinical teams, for being incredibly helpful, friendly, and compassionate, ensuring everyone feels comfortable and well-cared for. People frequently highlight the exceptional level of service, noting that the team goes above and beyond to provide attentive and professional support throughout their journey. Many consumers felt valued and supported, appreciating the clear communication and detailed explanations provided at every stage, from initial consultation to aftercare. Reviewers often mention feeling safe and well-informed, with personalized care that ensures comfort and peace of mind, even for life-changing procedures. The overall positive experience leads many to highly recommend the company for its outstanding and comprehensive care.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, understanding, and... See more

Service

Customers consistently report positive experiences with the service, highlighting the fantastic care and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been under phoenix health since June 2023. Mr Javed done both my bypass and my revision Bypass. Hes really patient, explains everything really well but most importantly listen to your worries and answ... See more

Company replied

Rated 5 out of 5 stars

Amazing care, staff and hospital. Mr Stewart even contacted me before my operation. Anesethist was so calming and reassuring. My nurse Ina was amazing, friendly, caring and compassionate. All the staf... See more

Company replied

Rated 5 out of 5 stars

Phoenix healthcare have been amazing from start to finish. Mr Javed is an amazing surgeon and the staff at the Alexander hospital couldn’t have been any better. I had a gastric sleeve done and by the... See more

Company replied

Rated 5 out of 5 stars

Have had a fantastic experience with Phoenix, from first contact to completing the surgery. The whole team are helpful and engaging, and Mr Javed & his surgical team were just great, calm & patient. I... See more

Company replied


Company details

  1. Gastrointestinal Surgeon
  2. Private Hospital
  3. Specialized Clinic
  4. Surgeon
  5. Surgical Center

Written by the company

Bariatric (Weight Loss) Gastric Surgery


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(509)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience.

I recently had surgery and was incredibly impressed with the care I received during my hospital stay. My surgeon, Ms. Darrian, was absolutely amazing—her expertise and compassion made all the difference in my experience. Dr. Sharif was also excellent, providing thorough and clear information every step of the way.

The entire staff was fantastic, always attentive and supportive, which made my stay as comfortable as possible. I am deeply grateful for the exceptional care I received and highly recommend this Phoenix to anyone in need of their medical services.

A special shout out to the nurses on shift of an evening also, always so attentive.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with phoenix from start…

My experience with phoenix from start to finish has been amazing. I cannot fault them at any point. They have supported me all the way and have give me all the information I have needed at every stage. All the staff at every appointment have been lovely. The nurses when I had my operation were fantastic and I cannot praise my consultant enough. Mr Almerie phoned me a few days before the operation and came in too see my quite a few times before and after the procedure. Thankyou to everyone involved.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Best experience of my life

Right from the first phone call and appointment Phoenix Health have been brilliant. I was treated with so much respect and kindness. The Care is absolutely 5 star. I trully feel very privileged to been a part of your biatric program. Thank you so much.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

From the beginning of my journey the…

From the beginning of my journey the phoenix team have been so very helpful and kind. Nothing is too much for them. They are warm welcoming and make you feel at ease. Mr Almerie gave me a call before my surgery to speak about the procedure and make sure I was well informed. He also visited before my surgery an twice after. He leads an excellent team who have made my whole experience a pleasure and also provided excellent aftercare. Thank you

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you to the entire team

DR Almerie and this entire surgical/nursing team have made my recovery ever comfortable. I was greeted with nothing but compassion from the moment I arrived at the clinic couldn’t recommend them enough

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

The whole experience from start to finish with Phoenix was fantastic; I couldn’t fault it. My surgeon was Mr Almerie and he was incredibly informative and friendly, making me feel very at ease. Mr Almerie called me a couple of days prior to the surgery to explain the procedure, he introduced himself in person on the morning of the surgery and visited me twice afterwards at my room to check my progress and answer any questions I had. The nurses and doctors couldn’t do enough for me, I felt in such good hands and I’m incredibly appreciative.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

From the very first contact to the last…

From the very first contact to the last phoenix health have been amazing.
I had bariatric surgery 2yrs ago and was always supported and kept upto speed with everything that was happening.
The aftercare and support is second to none and was always told that I could contact them anytime with anything that was an issue or bothering me.
I've just been signed off from them after my 2yr review but I know I can still contact them if needed.
I can only thank each and every person that has been involved with my case from the administrative team to the surgeons and everyone in between.
Thank you for giving me my new life you are all truly amazing people

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

I had revision surgery on Wednesday…

I had revision surgery on Wednesday 24th of July at The Pines Wythenshawe . I am under the excellent care of Phoenix Health.
I had a Roux-en-Y gastric bypass (RYGB) and removal of my gallbladder after previously having a mini gastric bypass abraod. This was to prevent the extreme acid reflux and GERD I was experiencing.
Mr Javed and Mr Almerie where my surgeons and I am so very grateful for the support and care they gave me. I was fully informed of all the procedures that I was going through and at all times I felt in safe hands.
The nurses at the hospital were outstanding. The care I received was excellent.
Everyone I dealt with from Phoenix and The Pines have been professional, and kind.
I am now home recovering after being discharged yesterday.
Thank you all again for the excellent care I received, I now feel that I can get my life back after months of suffering with chronic symptoms.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Every single person I spoke to at Phoenix went above and beyond to help me and make me feel secure in my decision to go for surgery. All of my queries were answered quickly and efficiently and nothing I asked seemed too much trouble for them. All of the staff are really friendly and approachable and I would highly recommend booking your surgery through Phoenix.
I had a Gastric Bypass at The Pines Hospital in Manchester and my surgeon was Mr Javed. All of the staff at the pines were incredibly caring and I could not have been looked after any better. Mr Javed worked his magic and I am already at home recovering 2 days later thanks to everybody’s help and support at The Pines.

July 24, 2024
Unprompted review
Rated 5 out of 5 stars

Recommendation for Phoenix Health

I was treated with respect and dignity at all times. My referral went through quickly and nothing was too much trouble. My surgery was completed at the Pines Hospital by Mr Duncan Stewart where I was also treated with respect and dignity at all times. I was put at ease straight away and was always kept in the loop by Mr Stewart and his colleagues, regarding which surgery I would be having. And also in my care that followed. I would happily recommend Phoenix Health/Pines Hospital.

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic after care I've lost almost 90% of excess weight due to these guys

IDare if my procedure was October 21 but my review is about ongoing treatment and aftercareSo professional but so friendly at the same time I took their 5 year plan and iim in my 3rd year lost almost 90% of my excess body fat and I'm sure it is down to the continual support that's at hand when I need it. I would recommend Pheonix to everyone and a big thank you to my team Barbara (admin) Viv and Charlie (dieticians) Denise (Psychologist) Sandra (Nurse} and of course the surgical team lead by Dr Javed who made the operation go smoothly no hiccups from me as a very nervous patient Thank you all x

July 24, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave this review, which proves the importance of aftercare, something which Phoenix prides itself on. Well done on a brilliant result 🌟

Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Phoenix and The Pines. I had my mini bypass done there.
I was treated in a most luxurious room with a private bathroom. The staff rotated every 12 hours, and I received exactly the same level of professional support and care. 👏 I can't believe all those months of constant worry are gone. The whole team made me feel important and reminded me of my achievements. ✨️ With their support, I am ready to start my new journey. Thank you Mr Qutayba Almerie and TEAM💛 DOROTA.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

I had my gastric bypass surgery…

I had my gastric bypass surgery yesterday 17th July 24 . My consultant Bariatric surgeon -Mr Qutayba Almerie Did a fantastic job on my surgery , very neat ! From our first to last meeting he showed his professionalism, at explaining everything in depth, putting myself at ease , very friendly to everyone.his calmness makes you feel calm and not worried , I’m relaxing in my hospital room now! and going home tomorrow morning .
Kind regards
Paul

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

Bariatric surgery …

I have been waiting for bariatric surgery for a couple of years. The day finally arrived and from my FTF with the anaesthetist and the dietitian to me pre-op the staff from Phoenix were amazing. Very friendly and welcoming and tried to make the experience as stressless as possible. My surgeon was very down to earth and approachable and the whole thing was great. I was guided the whole way.

July 16, 2024
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience with…

I had an amazing experience with Phoenix and The Pines. From start to finish I was kept informed and looked after. Would recommend this service to anyone considering bariatric surgery.

July 9, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for your kind words, much appreciated and valued.

Rated 5 out of 5 stars

After set backs due to MRSA positive…

After set backs due to MRSA positive swabs (I work in hospital and bound to pick up) I got my surgery 2 days ago and I'm home. The care was 5 stars and the staff were easy to approach and made the experience so much less anxiety riddled as I would make it.

Recommend 100%

July 9, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave us some feedback, it really is much appreciated.

Rated 5 out of 5 stars

I had Bariatric Sleeve Surgery & a…

I had Bariatric Sleeve Surgery & a Hiatus Hernia repair done by a talented surgeon Mr Q Almerie.
From meeting the team in May for an initial consultation at Frodsham , Cheshire to discuss what Bariatric Surgery involved.
Followed by various telephone appointments. I felt full informed to move forward with surgery, after much deliberation.
To my surprise the surgery co-ordinater had a surgery date of 29/6/24. OMG, ten days to prepare!
Wednesday 26/6 at Pines Clinic Manchester had my Pre-Op with Bariatric Registrar, Anethesist, Nurse. By chance I met Mr Almerie followed up by a phone call on Friday who gave me the confidence and assurance to proceed which I needed.
I can’t thank enough the Pines Team who were amazing, very attentive & kept me positive for my new journey. I am so appreciative of the entire team who are compassionate, kind and the professionalism is brilliant. Thank You 😁

June 29, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for the feedback, always lovely to hear this and we will pass these comments back to the Pines Hospital.

Rated 5 out of 5 stars

I had a mini bypass and my surgeon was…

I had a mini bypass and my surgeon was Mr Almerie. After speaking to him before the surgery I was put at ease, he answered any questions I had and was happy to repeat himself on the day of my surgery. The whole team at the Pines were excellent, very attentive and friendly especially throughout what felt like the longest night for me. I would recommend anyone to them.

June 29, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for the kind comments.

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