Phoenix Health Reviews 

509
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the medical teams and hospital staff for being exceptionally welcoming, attentive, and deeply compassionate throughout their surgical procedures. People note that every appointment is handled with clear information, helpful guidance, and thorough support from start to finish. Consumers highlight how comfortable the environment feels, emphasizing that medical professionals take time to answer all questions carefully. Some reviewers were not happy with difficult post-operative recovery challenges, such as severe physical sickness or feeling unsupported during their hospital stay. Others felt that these unexpected hurdles impacted their overall healing process and required additional attention from medical providers.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and compassionate throughout their treatment... See more

Service

Users describe positive interactions with service, highlighting the fantastic care and professionalism... See more

Customer service

Customers had positive experiences with customer service, expressing deep satisfaction with the level of care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been under phoenix health since June 2023. Mr Javed done both my bypass and my revision Bypass. Hes really patient, explains everything really well but most importantly listen to your worries and answ... See more

Company replied

Rated 5 out of 5 stars

Amazing care, staff and hospital. Mr Stewart even contacted me before my operation. Anesethist was so calming and reassuring. My nurse Ina was amazing, friendly, caring and compassionate. All the staf... See more

Company replied

Rated 5 out of 5 stars

Phoenix healthcare have been amazing from start to finish. Mr Javed is an amazing surgeon and the staff at the Alexander hospital couldn’t have been any better. I had a gastric sleeve done and by the... See more

Company replied

Rated 5 out of 5 stars

Have had a fantastic experience with Phoenix, from first contact to completing the surgery. The whole team are helpful and engaging, and Mr Javed & his surgical team were just great, calm & patient. I... See more

Company replied


Company details

  1. Gastrointestinal Surgeon
  2. Private Hospital
  3. Specialized Clinic
  4. Surgeon
  5. Surgical Center

Written by the company

Bariatric (Weight Loss) Gastric Surgery


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(509)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gastric Sleeve

19 Jun 2024
Had a gastric sleeve with Mr…
Qutabya Almerie. He made me feel calm from a personal call before my operation to the post op when he met me the day after surgery. I would highly recommended him as a bariatric surgeon and he was a great consultant for my procedure. The entire team at the pines has been wonderful from the start . The dieticians visited us the day after my surgery and explained what would be going on in the coming weeks and to also let us known what would be happening. Overall, I had a wonderful experience with the entire Phoenix Health Team. Our initial Frodsham consultant was very professional and I appreciate his help the procedure. Thank you Mr Almerie for my surgery on 19/6/24

June 19, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for taking the time to post this lovely review. Mr Almerie will be delighted to read this.

Rated 5 out of 5 stars

Had my surgery on the 26th of this…

Had my surgery on the 26th of this month, very happy with how fast and supported I was at the pines clinic. Very lovely staff can't fault any of the staff they work very hard and get back to you so fast. Thank you to all staff surgeon Mr javid and his team for changing my life for the better. Miss d jebb xx

June 26, 2024
Unprompted review
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Reply from Phoenix Health

Thank you, always a delight to read such a positive review.

Rated 5 out of 5 stars

I have had the most fantastic…

I have had the most fantastic experience at the Pines. Every step I have met wonderful staff and my procedure went really well with Dr Javed and his team. Everything was explained to me so I knew what to expect and when and the room I was in was lovely.
Best hospital experience I have ever had and I cannot thank the team enough for making me so relaxed and happy in an environment I do not find it easy to be in.
Thank you for just being wonderful.

June 26, 2024
Unprompted review
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Reply from Phoenix Health

'Best Hospital Experience I have ever had' - that's wonderful and lovely to read! Thank you so much for taking the time to leave us a fab review.

Rated 5 out of 5 stars

Gastric sleeve at The Pines Manchester

I had a gastric sleeve procedure performed by Dr. Darrien at The Pines Hospital this Tuesday. I can confidently say that my entire experience, from the initial referral to the post-surgery care, has been exceptional. Every member of staff, from the cleaners to the surgical team, has been remarkable. Their kindness, compassion, and professionalism have been truly impressive.

The medical staff explained everything in a clear and understandable manner, which greatly eased any worries I had. I'm genuinely looking forward to embarking on this next chapter of my life, feeling optimistic and well-supported.

June 25, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for leaving this review, and thank you for acknowledging the whole team - much appreciated.

Rated 5 out of 5 stars

Fantastic experience

I'm currently sat in my room, the day after my OAGB by Dr Darrien at The Pines hospital. I can't fault in any way my entire experience from referral. Everything has been explained in a way that easy to understand and all my concerns were put to rest. I've made some new friends along the way and am really looking forward to my next chapter.

June 26, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for taking the time (so soon after your surgery) to leave this review for Phoenix, it is very much appreciated.

Rated 5 out of 5 stars

Had a mini gastric bypass with Mr…

Had a mini gastric bypass with Mr Qutabya Almerie. He made me feel calm from a personal call before my operation to the post op when he met with my husband and myself the day after surgery. I would highly recommended him as a bariatric surgeon and he was a great consultant for my procedure. The entire team at the pines has been wonderful from start to finish. I had some unexpected complications with my blood pressure but it was easily sorted out by Mr Almere. The dieticians visited us the day after my surgery and explained what would be going on in the coming weeks and to also let us known what would be happening. Overall, I had a wonderful experience with the entire Phoenix Health Team. Our initial Frodsham consultant was very professional and I appreciate his help the procedure. Thank you Mr Almerie for my surgery on 19/6/24

June 19, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for this excellent review, Phoenix prides itself on providing a first class experience for our patients ... sounds like we hit the mark again! Thank you.

Rated 5 out of 5 stars

Fabulous experience

I have been well looked after by all of the team, they have not been able to do enough for me. I have had plenty of opportunities to ask questions and been encouraged to do so. Everything is done in the patient best interest

June 20, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Phoenix health and my weightless journey

Phoenix health you changed my life after the gastric bypass and after all the help and support I've managed to loose over 25 Stone in weight thank you so much for your help and to doctor Stewart for doing my op I owe you everything I'm just under 10 Stone now thanks to you guys. Phoenix your the best ♥️😁♥️ Stephen Tomlinson

October 10, 2023
Unprompted review
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Reply from Phoenix Health

Wow! What a result, that's fabulous. Thank you for the kind comments, much appreciated.

Rated 5 out of 5 stars

Mini Bypass

Had a mini bypass on 12/06/24. The whole team have been brilliant and so supportive, would definitely recommend The Pines

June 12, 2024
Unprompted review
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Reply from Phoenix Health

Thank you for the kind words, much appreciated.

Rated 5 out of 5 stars

Great aftercare and post op care

Great aftercare and post op care. Really well looked after, thanks!

June 12, 2024
Unprompted review
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Reply from Phoenix Health

Aftercare is so important after bariatric surgery and this is one of our strengths. Phoenix has a dedicated team of specialist doctors, nurses, dietitians and psychologists who are always on hand to advise and help our patients. Thank you for taking the time to leave us a review - much appreciated.

Rated 5 out of 5 stars

Mr Almerie

Mr Almerie did my gastric sleeve yesterday. I feel on top on the world today, but sore but other than that great. The staff here are amazing and made me feel so at home. They were in changing my bedding and cleaned my room for me. Checked in on me every hour to see if I am okay. Mr Almerie has came after surgery and today also to make sure I am okay! Made up with the device thank you so much!

June 5, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for the kind words, much appreciated.

Rated 5 out of 5 stars

From the first telephone call with the…

From the first telephone call with the lovely Emma, to the follow up calls, it’s been very supportive and helpful. The surgeons and theatre staff were amazing and put me straight at ease. I’m doing well and know that I can get advice anytime I need it. Thanks so much.

April 28, 2024
Unprompted review
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Reply from Phoenix Health

You're very welcome! Thank you for the kind review.

Rated 5 out of 5 stars

Mini Bypass

Had a OAMB on Wednesday 29th of May. Dr Javed and all the staff at the Pines were lovely and very attentive.

May 29, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to leave us a review, much appreciated.

Rated 5 out of 5 stars

I had a sleeve to bypass done by Dr…

I had a sleeve to bypass done by Dr Darrien on Sunday 26th May, at the pines hospital in Manchester. She was absolutely fabulous, explained everything to a T, everything went amazing and I’m now on the road to recovery. Nursing staff on Sunday and Monday were outstanding, could not do enough to help me. Then Tuesday morning comes and I got kicked out of my room to be decorated, to sit in the day room until my wife got here, then to be told oh no can u go and sit downstairs in reception and wait. What a dampening end to what was such an amazing time.

May 26, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for taking the time to let us know about your recent expericence and the fabulous comments about Miss Darrien and her team. We value all feedback and will share your comments with our partner hospital.

Rated 5 out of 5 stars

My consultant miss Darrien has been…

My consultant miss Darrien has been amazing. Phoenix have been really helpful from the start. Very organised and nothing has been too much trouble. I had my surgery at the pines and the staff where lovely. I felt really looked after start to finish. I was apprehensive not being in a big NHS hospital but there was no need to be at all. All the staff have been amazing

May 26, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Many thanks for your kind comments, the Phoenix team works hard to provide a first class service for all our patients, so reading your feedback makes it all worthwhile.

Rated 5 out of 5 stars

Sleeve to bypass revision with Dr Darrien

I have had a sleeve to bypass revision yesterday with Dr Darrien. From answering questions to reassuring and checking I am ok she has been amazing and op has gone very well.
All staff I have had at the Pines Hospital looking after me pre and post op has been amazing. I would recommend Phoenix Healthcare to friends, family and anyone who reads this comment.

May 26, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for your kind comments, we very much appreciate your feedback.

Rated 4 out of 5 stars

Simply Fab

Had my procedure done at the pines Manchester the Surgeons & Nursing staff are second to none , Thank-you so much, and a big shout out to to phoenix u we’re Fab xx

May 21, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you so much for your kind comments.

Rated 5 out of 5 stars

Life changing

From the telephone calls to the F2F at Frodsham Melony, Emma sherif, Alice , Jo and mr Stewart were there to help and guide me through my procedure.
The nurses at the pines Manchester were second to none and kept all our spirits up.
They have literally given me back my life!

May 21, 2024
Unprompted review
Phoenix Health logo

Reply from Phoenix Health

Thank you for your kind feedback, it is very much appreciated.

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