Phoenixautomotiveinc Reviews 

307
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the helpful customer service and the responsive technical support provided when setting up their new systems. Many people find the products to be visually appealing, mentioning that the modern stereo units look great inside their vehicles. Some reviewers were not happy with long order delays, poor communication, and missing parts upon delivery. A few other people also felt that the overall hardware quality and software performance fell short of expectations, experiencing various malfunctions. Additional consumers faced persistent difficulties getting technical issues resolved and experienced frustrating setbacks during installation.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and performance. Some reviewers praise... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. While... See more

Order

Clients share negative opinions on order, expressing deep dissatisfaction due to major delays and poor... See more

Quality

Customers consistently express deep disappointment and frustration with product quality. Reviewers report... See more

Service

Reviewers express ambiguous feedback about service, highlighting both frustrating support interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One of the strongest after sale support team I have encountered. My unit not only provides typical Android Auto features, but also assumes control of many vehicle features, and has numerous tablet fea... See more

Rated 5 out of 5 stars

Although my initial issues were not resolved and getting tech support on the phone was difficult, we got the issues worked out. Jao definitely went out of his way to help us get our customers radio in... See more

Rated 5 out of 5 stars

AMAZING! I don't know what kind of problems people are having, but I have had nothing but great customer service. Just got off a video call with a tech Jinjun Myung who walked me through every issue I... See more

Rated 5 out of 5 stars

If you want to get an awesome radio that looks like it came from the Factory you need to get a radio from Phoenix Automotive it's awesome now I have a Tesla side screen in my 2023 Nissan Titan there w... See more


Company details

  1. Electronic Parts Supplier

Written by the company

Feature-rich Head-turning vertical screen, Large Screen, or OEM-style Android Radios for Selected Vehicles. 30 day money back guarantee. 1 Year Warranty.


Contact info

3.0

Average

TrustScore 3 out of 5

307 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(307)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kind person

Kind person, patient and explains very well step by step what has to be done, all problems were resolved, thank you very much

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

The company stands behind the products…

The company stands behind the products and supports the customers for an extended period of time with their technical support team with their video call, chat or whatever. Great experience so far fixing rare issues.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. I'm not even good with my smart phone. Jin was very patience. Problem was solved in minutes.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

I was very happy with the technical…

I was very happy with the technical support. He guided my into my head unit and was able to get the car icon removed and was able to put a different logo on my screen! He was very friendly and knowledgeable about what I needed to take care of. Appreciate talking with him. Good guy to go to!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

My experience has been nothing more…

My experience has been nothing more than exceptional service with courtesy and understanding. My generation lacks much when it comes to using electronic devices. We didn't grow up with it. Their patience has been most appreciated.

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

Anne is wonderful

Anne is wonderful! Very friendly and helpful! I was on the phone with her about 2 hours and she had all my issued corrected except for two.
The manufacturer has to address the other two issues and will have to send me a fix for them.
If you need any assistance I would definitely ask for Anne!

January 11, 2024
Unprompted review

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