My heating had stopped working an engineer - Shane from Phoenix Gas Services arrived promptly he quickly identified the faults, He explained the issue clearly and arranged to return once the required... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently had phoenix out to install some solar panels for me. What can I say... from start to finish this company have been second to none from first contact up to install has been so smooth the guy... See more
Company replied
I smelt gas when I entered my apartment. An engineer was here within the hour. One of the apartments had a gas leak behind their cooker. Saul the engineer was absolutely amazing. He got us... See more
Company replied
Gas safety check by Phoenix Services. The cost of the safety check was fine, the engineer arrived punctually and carried out the check without any problem. I am sincerely pleased to have changed fro... See more
Company replied
Company details
Information provided by various external sources
Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
Contact info
Furlong Road, Tunstall, ST6 5UD, Stoke-on-Trent, United Kingdom
- 07515798268
- kirsty@phoenixgasservices.co.uk
- phoenixgasservices.co.uk
3.8
Great
207 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had my EV charger supplied and fitted…
Had my EV charger supplied and fitted by Phoenix. The installation was quick and professional. I asked if it was possible that the charger could be located to a different position than originally planned and this was no trouble for the engineer.
June 12, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for your fantastic review! We're delighted to hear you were happy with your EV charger installation and that our engineer was able to accommodate your preferred charger location. We always aim to provide a professional, flexible service and make the installation as convenient as possible. We really appreciate your feedback and thank you for choosing Phoenix.
Solar install
I recently had phoenix out to install some solar panels for me. What can I say... from start to finish this company have been second to none from first contact up to install has been so smooth the guys who fitted the panels were here on time, they didn't stop working even with all the heat and have done an absolutely fantastic job of installing my panels the electrician arrived later the same day and got it all wired and running before he left. Safe to say I was gobsmacked! Phoenix have made such an amazing impression on me im currently having a design done for an air source heat pump which I really cant wait for. So if your after renewable technologies these are the people to do it. thankyou phoenix for the work you have done it has been fantastic and an absolute pleasure to have you here, ill get the kettle on when you come to do my heat pump.
June 26, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you so much for your incredible review! We're absolutely delighted to hear that your experience with Phoenix was so positive from your first enquiry right through to the installation. It's fantastic to know our installation team and electrician exceeded your expectations, especially in the challenging heat, and that everything was completed smoothly and efficiently.
Your kind words mean a great deal to the whole team, and we're thrilled that you've already chosen us for your air source heat pump project.
Thank you once again for your trust and recommendation.
The electrical team installed my home…
The electrical team installed my home EV charger. Sam did a very tidy job and gave me a really good overview of how to connect my car and set up the home use app.
April 1, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for your five star review! We're so pleased to hear you're happy with your new home EV charger and that Sam provided a tidy installation along with a clear explanation of how to connect your car and use the app.
We'll be sure to pass your kind words on to Sam—they'll be greatly appreciated.
Heating problems
My heating had stopped working an engineer - Shane from Phoenix Gas Services arrived promptly he quickly identified the faults, He explained the issue clearly and arranged to return once the required parts were available. On his return visit he replaced the control panel in the kitchen, the thermostat in the hall also a valve on the hot water tank, everything is now working perfectly. He was professional, friendly and efficient throughout. I’m very pleased with the service and would happily recommend.
March 29, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that Shane was able to quickly identify the faults, keep you informed throughout the process, and get your heating back up and running.
We'll be sure to pass your kind words on to Shane—he'll be pleased to know his professionalism, friendliness, and efficiency made such a positive impression.
Thank you for choosing Phoenix and for your recommendation. It means a great deal to us!
same shit different day!!
same shit different day!!! no attempt using doorbell or knocking, only carefully placing curled up card in letterbox and clearing off. 3rd time in past 3 weeks. they increase my anxiety every year when they are due to maintain my boiler. I complained, citizens advice complained too. they seem to do as they please. SHAME ON YOU PHOENIX
June 29, 2026
Unprompted review
Reply from Phoenix Gas Services
We're sorry to read your review and appreciate that you're frustrated.
We have carefully reviewed the appointments you refer to and can confirm that the correct appointment notifications were sent in advance of each visit, in line with our standard procedure. Our records also confirm that our engineer attended the property on each occasion.
Annual boiler servicing is a vital safety requirement, and we have a responsibility to make every reasonable effort to gain access to ensure your boiler is operating safely and efficiently for your comfort and wellbeing. We therefore follow the same procedures for all customers when arranging and attending appointments.
Our records also show that it has been necessary to make multiple appointment attempts on a regular basis over a number of years before we have been able to gain access to your property. While we understand this process can be frustrating, we will continue to follow the correct procedures to fulfil our safety obligations.
We're sorry that you remain dissatisfied, but we are confident that the appropriate process has been followed throughout. If you would like to discuss arrangements that may help make future appointments more successful, we would be happy to speak with you directly.
Phoenix Gas Services
Phoenix Gas has attended multiple sites for me over many years and surveyed, carried out subsequent commercial heating, air conditioning, and plumbing installation works on several Schools, Libraries, Care Homes and Offices Buildings over many years for me. I have always found their staff (engineers, office staff, and management) to be professional, friendly, very knowledgeable, and very competitively priced. Phoenix has never had works carried out with any sort of Health & Safety or behavior incident on-site.👏🙌👌
June 8, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you, Shaun, for taking the time to leave such a fantastic review and for your continued trust in Phoenix over the years.
We're delighted to hear that you've consistently had positive experiences with our engineers, office staff, and management team across your projects. Providing professional, knowledgeable service while maintaining the highest standards of health and safety is something we take great pride in, so your feedback means a great deal to us.
We truly appreciate your ongoing partnership and look forward to working with you again on future projects.
I had an EV car charger installed on my…
I had an EV car charger installed on my garage, the work was very tidy and the engineer was really good. He completed the work fast too.
June 19, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for taking the time to leave us a review. We're delighted to hear you're pleased with your EV charger installation and that our engineer completed the work quickly and to a high standard.
We'll be sure to pass your kind feedback on to the team. Thank you for choosing Phoenix, and we hope you enjoy the convenience of your new EV charger!
The Phoenix Group recently did my EICR…
The Phoenix Group recently did my EICR at my house I was selling. It needed doing urgently as the house move was dropped on us to get completed within a month! They came round completed the EICR and completed the remedial jobs required in good time and sent over the certificate on the same day. Brilliant service first class lads on the job
March 3, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for taking the time to leave such a great review! We're delighted we could help at such an important time and ensure your EICR and the necessary remedial works were completed within your tight timescale.
It's fantastic to hear that everything was carried out promptly and that you received your certificate on the same day. We'll be sure to pass your kind words on to the team—they'll really appreciate your feedback.
Thank you for choosing Phoenix, and we wish you all the best in your new home!
The engineer was polite and efficient…
The engineer was polite and efficient and still friendly, he left my home as he found it. Very pleased with the engineers visit.
June 10, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for taking the time to leave us a review. We're so pleased to hear that our engineer was polite, efficient, and friendly, and that they left your home just as they found it.
We really appreciate your feedback and are delighted that you were happy with the visit.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently had a visit from Phoenix Gas Services and was extremely impressed with the service provided. The engineer arrived on time, was professional, friendly, and took the time to explain everything clearly throughout the visit.
The work was completed efficiently and to a very high standard, and the area was left clean and tidy afterwards. It was reassuring to deal with someone who was knowledgeable and genuinely cared about providing excellent customer service.
From booking the appointment through to completion of the work, the whole experience was smooth and hassle-free. I would have no hesitation in recommending Phoenix Gas Services to others and would happily use them again in the future.
Thank you to the engineer and the wider team for such a positive experience
June 9, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you so much for your kind words and positive feedback. We’re incredibly grateful that you took the time to share your experience with Phoenix Gas Services.
It’s wonderful to hear that you were pleased with the service you received and that our engineer made such a positive impression. Providing a professional, reliable, and customer-focused service is something we take great pride in.
Your recommendation means a great deal to us, and we’ll be sure to pass your comments on to the engineer and wider team. Thank you again for your support.
I was very pleased with pheonix gas…
I was very pleased with pheonix gas services, the engineer arrived on time, was polite, did the job, left no mess or dirty finger marks on my walls or appliance. Well done pheonix 👍
June 5, 2026
Unprompted review
Reply from Phoenix Gas Services
Hi Linda,
Thank you so much for taking the time out of your day to leave us a review, we're delighted to hear you were pleased with our service.
We really appreciate your feedback and look forward to helping you again in the future!
Simply Amazing!!!!
Annsheel Khan is the engineer that visited my home this morning, because of a gas leak and he has been truly outstanding, he was warm kind and respectful, he was knowledgable and extremely quick, he realised that it was something cadet would need to fix and contacted them accordingly, they are a total different story but I called him later for an update and he was available all day he really went the extra mile even speaking to the second chap from cadet at well gone 5pm to ensure my family and I I'm so incredibly grateful Phoenix you should be really proud!
June 5, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you so much for taking the time to share your experience and for your kind words about Annsheel.
We are delighted to hear that he provided such outstanding service during what was undoubtedly a stressful situation for you and your family. Your comments about his warmth, professionalism, knowledge, and dedication are greatly appreciated. It is especially encouraging to hear how he went above and beyond by staying available throughout the day, coordinating with the relevant parties, and ensuring your family's safety and wellbeing remained the priority.
We will make sure your feedback is shared with Annsheel and his management team. Recognition like this means a great deal, and we are incredibly proud to have colleagues who demonstrate such commitment to our customers.
Thank you again for your thoughtful review and for taking the time to acknowledge Annsheel's efforts.
Reply from Phoenix Gas Services
Dear Katherine,
Thank you for taking the time to leave a review.
Unfortunately, we are unable to identify your job from the information provided in your review. We would welcome the opportunity to understand your concerns in more detail and investigate what happened. Please contact our customer service team directly on 01782 564448 with your name, address, or job reference number so that we can look into the matter and work towards a resolution.
We value all feedback, as it helps us improve our services, and we would appreciate the chance to discuss this with you further.
Kind regards,
The Phoenix Gas Team
This is the worst company
This is the worst company, if I could give no stars I would, I pay every bill on time but they disconnected my gas when I was at work because they needed to do maintenance then left me with no supply for an entire day and night. I had to take emergency leave from work to admit one of their ‘engineers’. Their ‘customer service’ is the worst I have ever experienced
May 20, 2026
Unprompted review
Reply from Phoenix Gas Services
We’re very sorry to hear about your experience and understand how disruptive this situation must have been.
We take comments like this extremely seriously and would like the opportunity to investigate what happened in full. Unfortunately, we’re unable to identify your job from this review alone.
Please could you email your full name, address and contact details to info@phoenixgasservices.co.uk so that a member of our team can look into this matter urgently and respond appropriately.
Thank you.
Would leave zero stars the company is…
Would leave zero stars the company is an absolute joke, had three appointments booked, had to cancel one and rebook, rebooked and never showed up on the 23rd of April even though they said they did also had an appointment on the 11th of May have video doorbell footage that shows the engineer walking up to the door and putting a card through without even knocking the door, you ring and get a person on the end of the phone that clearly doesn’t want to help at all, now we are being threatened with court action by our landlord because there engineers can’t even be bothered to knock a door!!
May 11, 2026
Unprompted review
Reply from Phoenix Gas Services
We’re very sorry to hear about your experience and understand how frustrating and stressful this situation must have been for you, especially given the issues with missed appointments and the concerns now being raised by your landlord.
This is certainly not the level of service we aim to provide, and we take your feedback very seriously. We would really appreciate the opportunity to investigate what happened and address your concerns properly.
Please could you contact us at info@phoenixgassservices.co.uk with your full name, property address, and contact details so we can look into this matter in full and review the appointment history and engineer attendance records.
We apologise again for the inconvenience caused and hope to resolve this for you as soon as possible.
only gave 1star as can't give none
only gave 1star as can't give none. Need to teach your staff some respect on the roads and not to drive like tossers
May 14, 2026
Unprompted review
Reply from Phoenix Gas Services
We’re sorry to read your comments and take any concerns regarding the conduct and driving standards of our staff very seriously.
We would like the opportunity to investigate this matter further. Please could you contact us at info@phoenixgassservices.co.uk with more information, including the date, time, location, and if possible the vehicle registration or any identifying details, so we can look into this properly.
We appreciate you bringing this to our attention.
Had a really good experience
Had a really good experience. When I called through the team were really helpful and the engineer was thorough and knowledgeable and resolved the issue quickly for me. Would happily recommend.
May 5, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you so much for taking the time to leave a review, we're so pleased that our team were able to help. We work hard to ensure the best possible experience for all of our customers, and we'll pass on your kind words to our staff.
4 failed appointments
4 failed appointments, waiting in all day with no communication, poor customer service
March 12, 2026
Unprompted review
Reply from Phoenix Gas Services
Hi Joann,
We’re really sorry to hear about your experience — this is not the level of service we aim to provide. We understand how frustrating it must have been to wait in all day without communication, especially across multiple appointments.
We’d really like the opportunity to look into this and put things right. Could you please email us at info@phoenixgasservices.co.uk with more details, including your phone number, address, and your email? This will help us investigate what went wrong and resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we hope to restore your confidence in our service.
Another bad review
A boiler service identified a leak. Engineer was supposed to report repair and order parts. 3 weeks later and no sign of any repair. Phone calls not being returned. Why am I chasing up a service used by rugby council? I have no option but to use this rubbish company.
I had a reply from this company see below.
Rugby council and myself called via phone to chase up this matter on more than one occasion. The lady was on lunch and was supposed to return call, which she didn't hence more than one call to chase up. Its is down to this company to book repair via engineer.
Strangely enough I spoke to a man from this company who couldnt apologise enough. So why does the reply not reflect the conversation I had? 🤔
February 11, 2026
Unprompted review
Reply from Phoenix Gas Services
Thank you for bringing this to our attention. We’re sorry to hear about the frustration caused by the delay and the difficulty you experienced getting through to us.
Following your review, our engineer contacted you and we understand that the leak has now been resolved by Worcester under a warranty call. It appears there may have been some confusion regarding communication, as we were unable to locate any instruction from Rugby Borough Council through their portal or via email, which may have contributed to the delay in progressing the repair.
We appreciate your patience while this was being clarified and apologise again for the inconvenience caused. If there is anything further you need, please do not hesitate to contact our office and we will be happy to assist.
Absolute joke of a company
Absolute joke of a company. First appointment - no-one turned up. Second appointment employee arrived, diagnosed the problem with the heating pump. Went away to order it. Third appointment - different bod turned up and said the valves needed replacing as well but didn't have them on the van. 4th. appointment - no-one turned up. 4 separate days waiting in, moving furniture, not putting heating on so repair could be undertaken. 2 disabled pensioners in the property. Absolutely disgusting! Doesn't deserve the 1 star.
February 9, 2026
Unprompted review
Reply from Phoenix Gas Services
Hello Steve,
Thank you for taking the time to bring this issue to our attention. Your experience falls far short of the level of service we expect for our customers, so we apologise that you have encountered issues.
We'd like the opportunity to put things right, so please could you contact us at your earliest convenience with your contact details at info@phoenixgasservices.co.uk and we will give this matter our urgent attention.
Thank you
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