Phoenix Motorcycle Training - Canterbury Reviews 

Fantastic company. My instructor Ash was fantastic. I had never been on a motorbike before and made me feel so comfortable. I did 2 try rides and my CBT with him. Highly recommended instructor and company!

Thanks Ash for a great experience and patience with my CBT. Ash was a great instructor and very dedicated to his job with a massive knowledge a little more expensive than some places but well worth any extra keep up the great work see you when I ready for my full license

Made to feel welcome and Ashley the instructor was very good explained everything that you had to do clearly

They where really good and also welcoming as well I will be using them again

Very friendly instructor, patient and understanding of what i needed to work on.

Ashley made my experience so much more comfortable and relaxed and he helped me by my learning style of show me and then I can do it. I felt by the end of the course confident and ready to go out on my own. Smashed it ! Thanks Ashley !

I am a disabled biker who only held a provisional license at the time of the accident that left me with life changing injuries that was not my fault.

Phoenix really helped and supported me through the entire licensing process so i was able to achieve my full license for my adapted Can-Am Spyder.

I would recommend Phoenix to anyone with a disability who wants to learn how to ride.

Thank you Phoenix for all your help.

Great trainer , took his time with me, explained things very well.

Great instructors. Chris and Ashley were very supportive and focussed. My son had a great experience and passed his CBT under their care. Thanks so much from booking through to passing, great communication and organisation.👍

Friendly and very calm staff - amazing training and explaining!

I don’t expect to receive a sensible reply or investigation to my review as responses are written by the staff of the instructor.

On my first day, the lowered bike I requested was not available and I was encouraged to swap to a scooter. During the training, the owner Mark repeatedly snapped at me and when I tried to explain that his technique wasn’t helping me pick it up, he stormed off. However another date was offered so that I could try again on a lowered bike as I wasn’t picking up the scooter fast enough.

On arrival on the 2nd date, Mark’s son Ashley explained that Mark “was a bit fire-y last time because of the mix-up”. Luckily, I had been practicing on my own bike previously as no instruction was given about gears and Mark was in his phone half the time - no doubt dealing with business issues. On the road, Mark became impatient and short tempered again, literally shouting at me while riding for errors like turning an indicator off or road positioning despite making the turns without being too close to the road markings or other traffic. He cut the ride short despite saying that I need more practise, because he was frustrated and irritated.

Barring a near miss or a perceived danger, there is absolutely no reason to be shouting at customers whilst in the road.

Very professional and helpful staff. Would definitely recommend. 11/10

Avoid the Canterbury, Kent, Phoenix training school!
Positives- one of the instructors, Ashley, was friendly and patient.
Negatives- the ‘head Instructor’ Mark was rude, arrogant, and actually shouted at my partner (she’s 44, not a teenager). Awful bedside manner; he’s probably an excellent rider (trains police and advanced riding) but he’s an awful teacher. He had no patience for my partner who got nervous when he shouted.
It also turns out that Mark is Ashley’s dad, so even when Ashley was pleased with my partners progress and looked like he wanted her to pass the CBT, Mark overruled and Ashley was powerless to challenge his father.
In addition, my partner attempted the CBT on two occasions- the first time she booked a low height bike as she’s short, they messed up and didn’t provide it as it was out elsewhere and Mark got angry trying to blame us for not checking our email confirmation, even though it was their error. Mark tried to make my partner use an automatic scooter instead, which is no use to us because she has a geared motorbike at home that they she needs to be able to ride.
In fact, when I have taught her myself in a carpark, she rides and manoeuvres her bike excellently, well above beginner standards, but at the CBT Mark’s angry teaching methods made her nervous and put her off. So they cancelled her CBT and sent her home.
In fairness to them, they provided the second CBT date at no extra charge, and this time with the correct low-seated geared motorbike, but once again Mark was rude and angry and impatient. He never once taught her how to ride or change gear, so it’s lucky I had already taught her, instead he just told her to do stuff and then shouted when he didn’t like the way she’d done it, instead of doing what good instructors do which is to actually show what they want and help you practice it.
Ultimately, Mark refused to issue the CBT pass because my partner failed on just two things- leaving the indicator on after some turns, and taking left turns a little wide (but she never crossed the white line), both things easily corrected with patient teaching and practice, but instead of doing that he cut the day short by over an hour saying that she’d never get it and should go for a scooter instead, wanting her to book a third CBT, on a scooter, and of course pay another £180. No thank you, we’ll go elsewhere.
The saying ‘there’s no such thing as a bad student, only a bad teacher’ is extremely apt here. Avoid Phoenix Canterbury, unless you can guarantee you’ll get Ashley and Mark won’t be around…

Ashley was a very good instructor took his time explaining everything in a very professional way would definitely recommend

Great experience and ended up having a one to one CBT session with the instructor. Went for a renewal so was very relaxed, went through all the stages and had a nice ride throughout the Kent countryside. Instructor went through everything easily and the new bike was a great ride.. much smoother than my own bike. Will be going back to do my full license at some point, thanks!