Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more
I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more
Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more
Company details
About Phoenix Motorcycle Training
Written by the company
Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!
When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.
Contact info
Compulsory Basic Training (CBT)
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant training (especially for beginners)
I had a fantastic experience completing my CBT with Phoenix Motorcycle Training and would highly recommend them.
The instructor (Sam) was incredibly patient throughout the day, taking the time to make sure everyone was comfortable and progressing at their own pace. The instructions were always clear and easy to follow and whenever I got stuck or didn't fully understand something, the explanations were really helpful and never rushed.
A particular shout-out to Sam, who was brilliant during the training and on-road ride. Her calm approach, clear guidance and focus on safety gave me confidence and made the road ride an enjoyable and valuable learning experience and I had a lot to learn in one day. Definitely memorable!
What I particularly appreciated was that there was plenty of opportunity to assess, together with Sam, whether I was genuinely ready to move on to the next stage. There was no pressure and that focus on safety and readiness felt really important and that it was taken seriously.
Overall, it was such a good day and a great combination of professional/ supportive/ enjoyable and confidence-building from start to finish.
Thank you to Sam and the whole team at Phoenix Bike Training! P.S I bought a bike today... 😁
June 5, 2026
Staff and location
June 6, 2026
Great team with many years experience,
Great team with many years experience,
I was more than happy with my training .
Looking forward to the bigger bike training in the near future
May 30, 2026
CBT training excellent
Fantastic location I didn’t have my own equipment so phoenix provided it. The instructor Nick was very helpful loads of information the training was well designed and there was a lot of support, it was a very hot day water was provided really good day very happy with every part of the training would recommend this company to anyone looking forward to the next part of the training to get my full licence with phoenix.
May 29, 2026
Thank you all especially Sean
The staff were absolutely amazing and really helpful, I had about a month left on my theory test and my CBT and these guys booked me in and got me a pass! Sean especially was amazing really fun guy to ride with and learn from, not as scary as he looks, especially when his beard gets parted by the wind! Really easy going really kind staff and 100% will be returning to do my A license and have already recommended to someone I know wants to get his license.
June 3, 2026
Unprompted review
Not something I usually do
Not something I usually do, but on this occasion I felt compelled to leave a review.
Everyone I came into contact with at Phoenix Motorcycle Training Chippenham, have been incredibly helpful from start to finish. From my very first phone call, where the whole process was clearly explained, to booking my DAS course for me, the service has been outstanding.
I would also like to make a special mention to my amazing instructor, Jason Sellars, who is an all round great guy. As someone who had never ridden a motorbike on the road before, Jason's clear explanations, guidance, and instructions instantly made me feel relaxed and comfortable. His passion and enthusiasm for motorcycling and road safety was clear to see throughout the three days I spent training with him and
I can't thank him enough🎺
I would highly recommend Phoenix Motorcycle Training Chippenham to anyone considering learning to ride or taking their DAS course.
June 2, 2026
Exceptional. Hat tip Andy and Jorge and phoenix
Excellent CBT experience. I'd never ridden a manual bike before despite having automatic experience. Andy and Jorge were patient, reassuring, supportive and gave me the time and confidence to make mistakes and learn without any pressure. The other reviews speak for themselves and we're why I chose Phoenix, but I can't testify enough about the quality of the whole day with phoenix, and now I'm a proud CBT accredited rider. Thanks Andy and Jorge. Also, my bike had 2 miles on when I started so faultless kit.
June 4, 2026
My instructor Chris is amazing
My instructor Chris is amazing, he help me out a lot! great person to talk to makes you feel at ease and not so stressed and help me understand and focus on the parts of my mods i struggled with. would highly recommend for passing your mod test!
May 27, 2026
I had my cbt 2 June 2026 with Rob and…
I had my cbt 2 June 2026 with Rob and Scott they were both so very professional kind answered all and every question they made it a really friendly and happy day i could not recommend them enough. Chris
June 2, 2026
Unprompted review
The session was very good
The session was very good, equal amount of practical and theory. Instructor was knowledgeable and covered all points, bikes were ideal for the days riding. Easy parking, easy access and all round enjoyable.
June 3, 2026
Scam artists robbed me and told me to…
Scam artists robbed me and told me to come back on another date and re book my test as there bike wasn’t working
June 3, 2026
Unprompted review
Reply from Phoenix Motorcycle Training
Thank you for your review. We are unable to trace you as a customer so we would ask you to contact us with your real name.We take all feedback seriously and have traced what could be you in an incident at our centre however, it is important that we present the situation accurately.
On the day of training, there was no mechanical fault with the motorcycle. The battery issue occurred because the ignition was repeatedly left on with the engine off, despite clear instruction being given multiple times by the instructor. This was explained and demonstrated during the session, including the consequences of doing so. You confirmed at the time that you understood and had switched the bike off correctly, which unfortunately was not the case.
As part of CBT training, candidates are expected to follow basic operational instructions and take responsibility for their actions. While we fully recognise that learners are still gaining experience, repeated disregard of direct instruction ultimately led to the situation that occurred.
We also note that you acknowledged responsibility and apologised on the day in front of those present. It is therefore disappointing to now see the situation misrepresented as a fault on our part.
That said, we will make a reasonable effort to resolve this by offering to complete the road ride element at no additional training charge. This is a fair compromise given the circumstances and reflects our willingness to support you in completing you CBT.
We remain committed to delivering professional training and expect both instructors and trainees to engage responsibly in that process. Should you wish to proceed, we are happy to arrange a suitable date to complete your training.
I’m writing this review on behalf of my…
I’m writing this review on behalf of my son. He paid on the train to get there 30 miles. When he arrived he did everything needed then when had to do the rode ride the bike’s battery was dead and he was told they can’t bump start it he will have to come back at a later date and pay £99 to finish the training. He’s a young lad with his first job. He now has to have another day of work and loose money from days work and paying them £99 and paying the train again….. I’m absolutely gutted for him. After coming here to put a review and reading the negative reviews it’s all starting to make sense now… I am waiting for there reply and I will be taking this further. I would most definitely avoid this place and your children!!!! Shameful
June 3, 2026
Unprompted review
Reply from Phoenix Motorcycle Training
Thank you for your review. We take all feedback seriously; however, it is important that we present the situation accurately.
On the day of training, there was no mechanical fault with the motorcycle. The battery issue occurred because the ignition was repeatedly left on with the engine off, despite clear instruction being given multiple times by the instructor. This was explained and demonstrated during the session, including the consequences of doing so. Your son confirmed at the time that he understood and had switched the bike off correctly, which unfortunately was not the case.
As part of CBT training, candidates are expected to follow basic operational instructions and take responsibility for their actions. While we fully recognise that learners are still gaining experience, repeated disregard of direct instruction ultimately led to the situation that occurred.
We also note that your son acknowledged responsibility and apologised on the day in front of those present. It is therefore disappointing to now see the situation misrepresented as a fault on our part.
That said, we will make a reasonable effort to resolve this by offering to complete the road ride element at no additional training charge. This is a fair compromise given the circumstances and reflects our willingness to support him in completing his CBT.
We remain committed to delivering professional training and expect both instructors and trainees to engage responsibly in that process. Should your son wish to proceed, we are happy to arrange a suitable date to complete his training.
Leigh was an excellent instructor - Chippenham Motorcycle Training
Leigh was an excellent instructor, coaching me patiently in preparation for my full motorcycle test which I passed first time. I would highly recommend Phoenix Motorcycle training particularly if you are looking for an organisation that not only trains you but also books your tests for you.
June 3, 2026
Paul my instructor did a fantastic job…
Paul my instructor did a fantastic job getting me through the course so patient with my errors and mistakes and also the way he taught everything to how to get comfortable with the bike it was just fantastic so much appreciated
June 3, 2026
Unprompted review
Absolutely brilliant
Absolutely brilliant, they looked after my son so well and gave honest feedback and support for him throughout the whole process. I would highly recommend them.
June 2, 2026
I would highly recommend these guys!
From the word go, I was made to feel at ease for both my mod1 and mod2 training. Will and Sean were really positive and laid back. They were really great instructors, picking up on areas of improvement and providing the guidance to make that improvement. When it came to the tests, I was so well prepared that it felt really straightforward. Thanks guys!
June 2, 2026
Fantastic!
Great staff.
1st I done a try ride with Marc, which I highly recommend so you are ready for CBT.
Then I done my CBT with Steve & he was fantastic. Highly recommend Phoenix.
Looking forward to booking a big bike try ride next!
May 25, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.