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Phoenix Motorcycle Training Reviews 

9,275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, patient, and knowledgeable approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided by instructors, which helped them gain confidence and successfully pass their tests. The overall service and user experience are frequently described as excellent, with people appreciating the well-maintained equipment and organized training sessions. However, some reviewers were not happy with the communication style of one instructor, noting that yelling instructions through a radio increased the likelihood of errors and made it unclear who was being addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, excellent, and... See more

Instructions

Customers had positive experiences with instructions, consistently finding them clear, easy to follow, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding... See more

Product

People report positive experiences with the product, highlighting the excellent condition and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more

Rated 5 out of 5 stars

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more


Company details

  1. Motorcycle Driving School
  2. Motorcycle Dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(9,275)

1,034 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend these guys!

From the word go, I was made to feel at ease for both my mod1 and mod2 training. Will and Sean were really positive and laid back. They were really great instructors, picking up on areas of improvement and providing the guidance to make that improvement. When it came to the tests, I was so well prepared that it felt really straightforward. Thanks guys!

June 2, 2026
Rated 5 out of 5 stars

Fantastic!

Great staff.
1st I done a try ride with Marc, which I highly recommend so you are ready for CBT.
Then I done my CBT with Steve & he was fantastic. Highly recommend Phoenix.
Looking forward to booking a big bike try ride next!

May 25, 2026
Rated 5 out of 5 stars

Friendly

As my experience, Phoenix is the best in the UK. Friendly instructor, nice staff. Recommended without any second thought. Don’t need to believe my words, discover yourself! Thanks Phoenix. Better than my expectation!

June 2, 2026
Rated 5 out of 5 stars

Passed my CBT today and couldn’t be…

Passed my CBT today and couldn’t be happier. Marc was a brilliant instructor—friendly, patient, and extremely knowledgeable. He explained everything clearly and helped me feel confident both on and off the bike. Thanks to his excellent guidance, I would highly recommend this training school to anyone looking to complete their CBT, especially if you get the chance to learn with Marc. Thanks again! ⭐⭐⭐⭐⭐

May 31, 2026
Rated 2 out of 5 stars

Instructor very knowledgeable but…

Instructor very knowledgeable but yelling instructions for the 2 hour ride through the radio increased the likelihood of error. It was not usually clear who he was telling off as he didn't use names and therefore the error likelihood increased. Disapointed as have never had this experience before with Phoenix.

May 24, 2026
Phoenix Motorcycle Training logo

Reply from Phoenix Motorcycle Training

Thank you for your feedback on your recent training experience. I am sorry it did not meet your expectations and mirror your previous 3 experiences with us you have had since 2022. I have asked the instructor, whom you have had before, to let me know what the issues were. I will come back to you once he has replied to me.
UPDATE
Thank you for taking the time to share your feedback, and I’m really sorry to hear that this experience didn’t meet the high standard you’ve come to expect from Phoenix.
We’re pleased to hear you found the instructor knowledgeable, but we do apologise for the way the communication came across during your ride. We understand how important clear, calm, and directed instruction is — particularly over a prolonged session — and we appreciate how the lack of names and perceived raised voice may have caused confusion or discomfort.
Following your review, we’ve spoken with the instructor. He has explained that there were some challenges during the ride, including occasional headset connectivity issues, which can sometimes require speaking more loudly to ensure instructions are received in real-time for safety reasons. That said, we fully recognise that regardless of the circumstances, communication should always feel clear, supportive, and professional.
We’re also sorry if at any point it wasn’t clear who instructions were directed toward. That’s something we take seriously, as it’s essential for both safety and confidence while riding.
Your feedback is genuinely appreciated and helps us to continue improving our service. We’re glad to hear that overall riding performance was strong, and we hope this experience doesn’t overshadow your previous positive interactions with us.
If you’d like to discuss this further, please don’t hesitate to get in touch — we’d really value the opportunity to restore your confidence in us.

Rated 5 out of 5 stars

Completed my CBT at Cwmbran

Completed my CBT at Cwmbran. The staff were all friendly especially our instructor Dylan who was great at explaining the manoeuvres, where I was going wrong and how I could improve. All round very supportive. I had a great day and would highly recommend them!!

May 29, 2026
Rated 5 out of 5 stars

CBT at Cwmbrân

Recently passed my CBT at Cwmbrân. Before I started I’d never rode a motorbike before, my instructor (Dylan - big shout out) was so thorough and explained everything so well. He was also very good when we got to the actually motorbike riding and eased my nerves. Would recommend this training course to everyone.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

The CBT training was well organized and…

The CBT training was well organized and easy to follow. The instructors were patient, professional, and focused on safety throughout the course. The practical riding exercises helped build confidence in handling the motorcycle

May 30, 2026
Rated 5 out of 5 stars

I had a great experience overall.

I had to have an extension on my initial CBT as I was a complete novice to riding, The first experience was a bit difficult for me but the instructors where patient with trying to get me to understand the parts of riding motorcycle that I found confusing. It was clear that I wasn't able to safely go out on the road first time around but I was encouraged that all I needed was a bit more time for the sake of safety and comprehension.

I was told not leave it too long between continuing and was advised to do a 1 hour Pre-CBT so the skills I did manage to learn don't fade. Which I did and it was a great help to me getting my head around the things I struggled with. This allowed me to attend the continuation of my CBT with renewed confidence and thankfully pass!

The instructors that I came across where all welcoming, helpful and polite, Had time for everyone attending and tried to keep us all engaged and involved as a group even if some of us needed a bit more guidance than others. I will 100% be using Pheonix to complete my DAS in the near future and I definitely recommend it to others.

May 29, 2026
Rated 5 out of 5 stars

Brilliant instructor

The instructor was really good at his job and different how he teach me when training me in the past ie alot better this time I'd rather go back to phoenix anytime 19 out of 10

May 14, 2026
Rated 5 out of 5 stars

Cheers Chris - top bloke.

Done my CBT with Phoenix Motorcycle training. Had a long pause in riding and was abit nervous and rusty. Chris the instructor took the time to instruct and teach which gave me the confidence and ability to be able to pass the CBT. Thanks for a good day and some great laughs along the way! Would thoroughly recommend the company and will be looking to come back to obtain my full bike license.

May 28, 2026
Rated 5 out of 5 stars

I had a really positive experience…

I had a really positive experience completing my CBT with Liam.

I already had some riding experience, but what really stood out to me was how Liam supported another learner on the day who had very little experience. He was 19 and clearly still building confidence, but Liam was patient, calm, and really clear with him throughout.

Nothing felt rushed. Liam explained things properly, gave reassurance where needed, and created an environment where both experienced and less experienced riders could learn at the right pace.

The training felt professional, safe, and supportive from start to finish. I left feeling more confident on the bike, but also genuinely impressed by Liam’s approach with new riders.

I would definitely recommend.

May 25, 2026
Unprompted review

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