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Phoenix Motorcycle Training Reviews 

9,275
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, patient, and knowledgeable approach, making the learning process enjoyable and effective. Many highlight the clear and tailored instructions provided by instructors, which helped them gain confidence and successfully pass their tests. The overall service and user experience are frequently described as excellent, with people appreciating the well-maintained equipment and organized training sessions. However, some reviewers were not happy with the communication style of one instructor, noting that yelling instructions through a radio increased the likelihood of errors and made it unclear who was being addressed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as great, excellent, and... See more

Instructions

Customers had positive experiences with instructions, consistently finding them clear, easy to follow, and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experience as outstanding... See more

Product

People report positive experiences with the product, highlighting the excellent condition and maintenance of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Steve B was the instructor that delivered our CBT session. He was calm, patient, and tailored the session to our existing knowledge while ensuring we understood all the important safety info. He was t... See more

Rated 5 out of 5 stars

Lovely friendly staff. Was trained by Greg and Karen, both patient, excellent teachers. Karen really helped my daughter who was quite anxious and she made her feel at ease. Went on the road with Kare... See more

Rated 5 out of 5 stars

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 les... See more

Rated 5 out of 5 stars

Great facilities, brand new bike. Our instructor was approachable but very thorough. He did a great job of introducing everything we might expect to meet on the Erith test routes which are not the eas... See more


Company details

  1. Motorcycle Driving School
  2. Motorcycle Dealer

About Phoenix Motorcycle Training

Written by the company

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Contact info

Promotion box for Phoenix Motorcycle Training

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4.9

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 78% of negative reviews

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4.9

All reviews

(9,275)

1,038 reviews in the last 12 months

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Rated 5 out of 5 stars

Ben fan club

I would like to start by saying I had never touched a motorbike before, I was scared of the sound they made and on my first pre CBT lesson I didn’t move the bike…anyway Ben got me to my CBT in 3 lessons.

I’ve never met a more patient person in all my life, the instructions Ben gives are incredibly clear and tailored to whoever he is speaking to. I genuinely cannot believe I can move the bike, this is all down to how great Ben is as a teacher and how passionate he is! THANK YOU BEN!!! see ya soon for the full licence hehe 🏍️

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you to Andrew & Jorge .

It's was a great day, Andrew & Jorge were very professional and very informative. It was a very hot day and they made sure that everyone was having plenty of water. CBT done now moving on.
Thank you to all at Phoenix Motorcycle Training.

May 27, 2026
Rated 5 out of 5 stars

Auto to gear course

Another fun day out ! It was indeed very hot , Ben made sure we had our frequent water breaks throughout the course.

Ben was very patient with me as I’ve never been on a geared bike before but with his confidence and instructions gave me hope and confidence myself !

I felt a lot more confident this time around after getting a swing for things after being on a ped for my cbt !

- Very positive feedback , I was recommended to do the CBT + to gain more feel for the bike which I can’t wait for !

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Liam was a great instructor

Liam was a great instructor and frequently checked in to see how I was feeling and how I thought I was doing before sharing his own views (which he was real about). He also knew exactly what would be best for me to practice and, hence, I passed 1st try! Would definitely recommend to anyone looking to book their CBT.

May 25, 2026
Rated 4 out of 5 stars

Try 1 to 1 before CBT

Doing the one to ones with Sam helped massively and having the help from Dave on the CBT day.

If you have no prior experience with a clutch I highly recommend doing a one to one before doing your CBT it’s a lot to take in on one day so doing the one to one before helps a lot.

May 23, 2026
Rated 5 out of 5 stars

CBT in Watford

I did a few pre-CBT lessons and my CBT with Ben and he was so helpful and a great instructor. The other instructor Paul who was at the CBT was also very helpful and thorough in his explainations.

Will definitely be going back for further training to get my license.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Cant fault them

Cant fault them, me & my partner went quite scared for cbt first time on geared bike. We did ok and then went on the road test part & my partner went into a road sign. We got taken back to training school on back of marks big bike that was a highlight. They were so nice & encouraged us to get back on the bikes on the pad, we booked to return to do the road part & had no issues. Mark was so calming & encouraging & felt so safe & heard with him & all the other instructors. Highly rate them & recommend to all.

May 16, 2026
Rated 5 out of 5 stars

Went for my 2nd CBT

Went for my 2nd CBT. Great experience. Calm, friendly, professional staff had good banter and patience for everyone. Had an instructor doing his first session and absolutely smashed it. Kenny did a great job

May 16, 2026
Rated 5 out of 5 stars

Done my CBT with phoenix motorcycle…

Done my CBT with phoenix motorcycle training and from start to finish was very professional my instructor was liam great guy really friendly and made me feel comfortable at all times would definitely recommend to anyone wanting to take there CBT training

May 22, 2026
Unprompted review
Rated 1 out of 5 stars

Cbt test

So booked my cbt in April, for 22 May. But was cancelled on 22 may, offered 10 July no compensation (free cbt).and a different test center. Won't be using them again.

May 22, 2026
Unprompted review
Phoenix Motorcycle Training logo

Reply from Phoenix Motorcycle Training

Thank you for taking the time to review Phoenix. Please, can you contact us at bookings@teachmetoride.co.uk so we can identify you and look into your review and the reasons for this. Many thanks

UPDATE Thank you for your details so we could look into this in more detail.

The reason for the last-minute cancellation was an unexpected overrun of the Hampshire Police's use of the training area due to the annual Wickham Horse Fair. They were due to be on the training area up until Thursday evening, but we did not find out till first thing Friday morning that they were still on site, hence the last-minute cancellation. As we did not have any spaces for CBTs at that location immediately available to you, we did suggest that you could attend another local centre to give us an opportunity to increase the number of spaces at Wickham following the unexpected non-availability of the site that morning. When this was not accepted, we did refund your full fee on the 22nd of May, which should be in your account within 3 days. Once again, we are sorry for any inconvenience caused, but this was totally out of our control and not our standard high level of service normally provided by us.

Rated 5 out of 5 stars

I've ridden with the salisbury plain stig.

I've ridden with the salisbury plain stig.

The reason I keep coming back to Phoenix is the top level of teaching, quality and value.

I have done everything from CBT to DAS, advanced rider days and two trail riding days.

Every instructor is highly experienced and knows how to share their knowledge. Lessons are done in very small groups (1 : 2) so its very personal and easy to ask questions.
I like that the training gets tailored on the day to fit what the students need so we can improve on our weaknesses.

All the gear supplied and the bikes are in great condition. The value you get is well worth it, if not for learning, then just a fun day riding around green lanes.

May 21, 2026
Unprompted review

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