I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and mes... See more
Company replied
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Review summary
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Reviews shaping this summary
Received wrong product today. Ordered Sand, received Porcelain.
This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more
Company details
Contact info
414, perry road, NG5 1Gs, nottingham, United Kingdom
- 07534572422
- aquapurityone@gmail.com
- phoeracosmetics.co.uk
3.5
Average
402 reviews
Replied to 15% of negative reviews
Typically replies within 24 hours
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The makeup products were definitely…
The makeup products were definitely very old! Two lipsticks were broken. Have contacted their ‘Customer service’, no one answers the phone and no one has responded to my emails. Complete waste, never ordering again!
March 25, 2024
Reply from Phoeracosmetics
Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website
Very nice product
Very nice product, goes in well, good coverage and good value. It’s the same as the ordinary foundation that is discontinued
March 25, 2024
Order didn't arrive
Order didn't arrive. First email was ignored. Customer services advised I would receive a response within 24 hours after my 2nd email... No response. 3rd email ignored. Absolutely Appalling.
January 21, 2024
Unprompted review
Great product and fast delivery
Great product and fast delivery, the only issue I had was that the website let me order four of them when in fact only 3 were sent as they only had 3 left
January 25, 2024
Reply from Phoeracosmetics
Thank you for providing the information we have located your order. it was of 2x foundation samples. We will get replacements sent out to you. Apologies for the inconvenience.
It’s so easy to order online and all…
It’s so easy to order online and all products arrive quickly. I love phoera and would never go back to any other brand.
The only reason I haven’t given 5 stars is that I have to cut the plastic pot open to get out the last few applications of my foundation. This one could be in the Suzy tubes like the others phoera makes. Other than that I love it. X
January 8, 2024
Order arrived quickly and foundation is…
Order arrived quickly and foundation is brilliant
January 8, 2024
This foundation is the best I have ever…
This foundation is the best I have ever used. Didn’t believe all the good reviews but they were right. Have already ordered a second one
January 8, 2024
The lipsticks is too soft and breaks for nothing. Can't apply lipstick at all waste of money
Company needs to make lipstick stronger tooo soft
December 28, 2023
I have ordered twice and still haven't…
I have ordered twice and still haven't received both my foundation
December 15, 2023
It is really nice smooth finish.
It is really nice smooth finish.
It’s probably slightly lighter than I need which I guess had the problem of buying on line . I actually bought 2 shades but the other is even lighter
December 27, 2023
Product arrived quickly and was as…
Product arrived quickly and was as expected. Have used before.
December 11, 2023
Worth Five Stars!
Pleased with the product and with the price. Delivery was free and very quick!
December 15, 2023
Two words….LOVE IT
December 14, 2023
Seamless Purchase
Easy to navigate site. No issues placing order and making payment. Arrived before delivery date stated.
November 9, 2023
One if the nicest foundations used
One if the nicest foundations used, very similar to a well known discontinued product, I’ve used nars, mac and Bobbi brown but this was 💯 better
November 21, 2023
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