Phoeracosmetics Reviews 402

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delivery service, noting that products arrive quickly. Many also express satisfaction with the products themselves, highlighting their quality, ease of application, and effectiveness in providing coverage. However, some people were dissatisfied with certain aspects of their purchases. Issues included receiving damaged or incorrect products, and some found that the product colors did not match their online representation. There were also instances where products, such as eyeliner, arrived dry or caused adverse skin reactions.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the foundation, noting its good... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the products, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and mes... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more


Company details


Contact info

3.5

Average

TrustScore 3.5 out of 5

402 reviews

5-star
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1-star

Replied to 15% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My go to


I’ve been using the foundation for about a year now & it’s the best I’ve used. My skin looks flawless & I wouldn’t use any other.
Perfect

January 6, 2025
Rated 1 out of 5 stars

My order never arrived

My order never arrived

November 1, 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi We have looked into this for you the Royal Mail 24 tracking shows your order was delivered on the 04 November 2024. Here are the tracking details: Royal Mail tracking number
3205391260005D5F11422

Rated 5 out of 5 stars

Convenient for Colour Testing!

With so many skin hues it’s difficult to buy online. Having access to trial packs meant I could buy the right colour, more companies should do it, there are multiple reasons why people aren’t able to access shops in person.

October 28, 2024
Rated 5 out of 5 stars

Teresa 56 ireland

Love love love the foundation and the price is amazing. Better than a lot of high end foundations that I have tried. And just recently I tried their powder....works really well under the eye area.fantastic products all round.

September 27, 2024
Rated 5 out of 5 stars

You have to try this foundation it’s amazing !

Absolutely the best foundation I have ever tried ! Forget about the huge brands with huge prices , I have tried them all , and along comes this little bottle of the most perfect light fresh glow . Can be used without any other product as it gives buildable coverage is not greasy or heavy feeling it’s just a miracle product. I am 55 yrs old I do have good skin but this gives my skin a healthy , youthful glow that lasts all day long . Try it you’ll be hooked. I’m on my fourth bottle. Love it

July 10, 2024
Unprompted review
Rated 3 out of 5 stars

I love Phoera cosmetics, but disappointed in the eyeliner

I love Phoera cosmetics, and have used them for years now, and won't change to another brand. However, my recent purchase of the glitter eyeliner was really disappointing. I wanted gold, but it was out of stock, so I chose bronze instead. It was more red, than bronze. Also, the product itself was not easy to apply, and heavily clumped on my eyelashes. It wasn't very glittery either, mostly just gel. I won't buy that product again, but will continue with all the other products. Also, it's a real shame that the mascara has changed packaging, and now uses a lot more plastic. It's a vegan product, so why add MORE plastic to your packaging?

June 28, 2024
Rated 5 out of 5 stars

Very user friendly web site

Very user friendly web site, my purchase arrived quickly and we’ll packaged and I was informed of despatch and delivery. My makeup is just lovely, beautiful to use and wear and the effect is exactly as described. Thank you I will be buying this product from now on.

June 25, 2024
Rated 2 out of 5 stars

Terrible service

I received 2 out of 3 of my make up items. They said to let them know if I'd like a refund, or wait for the item to come in. I e.mailed them and received no firm answers. Second time I e. mailed, they didn't even answer. Heard nothing since (talking months). I DON'T RECOMMEND this company. The date of the experience is a close estimate.

March 8, 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

Scam Company - cheap quality -wont accept returns, wont refund

I was keen to receive this product after waiting for it nearly 3 weeks. The packaging was poor, a bottle in a bag. I opened the bag, the bottle was not sealed, looked at the foundation liquid and it looks, smells awful. I have not tried the product, I refuse to try it on my skin. I contacted customer service to ask for return and refund and I was told that if the bag was opened, they wont refund it. It’s a scam. As the bottle was not sealed, was not in a mini sealed box either, who knows who’s been using this bottle or what product is inside. That smell! Dont buy any products, they wont refund, accept any returns.

May 7, 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

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