I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and mes... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received wrong product today. Ordered Sand, received Porcelain.
This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more
Company details
Contact info
414, perry road, NG5 1Gs, nottingham, United Kingdom
- 07534572422
- aquapurityone@gmail.com
- phoeracosmetics.co.uk
3.6
Average
403 reviews
Replied to 15% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the makeup
Love the makeup. Usually use Estee lauder but this is just as good and I prefer the pump rather than just a bottle. Quick delivery as well.
February 3, 2023
Awful company
Awful company. First time order and missing 3 items and no one responds to live chat or other communication methods . Avoid at all costs!!
February 16, 2023
Unprompted review
Great price for a product that does…
Great price for a product that does what it says. Other sites were selling at double this price.
Very quick delivery.
February 6, 2023
Fast delivery and happy with my purchase
February 3, 2023
Quick delivery great prices and…
Quick delivery great prices and products was very impressive will be using again
January 31, 2023
Nice make up and very reasonable prices…
Nice make up and very reasonable prices . Win win .👍
February 2, 2023
Make up is awful
Make up is awful. I bought an eyeliner and 2 lipsticks. Lipsticks don't stay on and colours don't match the colours advertised. Eyeliner was a lovely colour but smudged really bad. Don't waste your money.
February 1, 2023
Lovely products and good value but my…
Lovely products and good value but my order was missing a product for the second time. I threw away the packaging so couldn’t prove what was in it so didn’t bother to complain. It’s a shame as that’s my only bug with them.
January 5, 2023
Didn’t receive products
January 8, 2023
Great product and great delivery time.
January 22, 2023
Love this foundation
Easy to use website and purchase.
I am 55 and a lot of foundations are too drying/heavy/fade as the day goes on. And Phoera is the exact opposite. It creates a lovely even finish that lasts and my skin feels and looks younger. I'm on my 4th bottle. And it's a great price too for the quality of the product.
January 17, 2023
this foundation is perfect for my skin
this foundation is perfect for my skin, and I have been searching for the right one for a long time. also its cruelty free which is a big thing for me.
January 18, 2023
I received the wrong shade and didn’t…
I received the wrong shade and didn’t know how to return it.
January 5, 2023
i love these produsts there foundation…is fabulous.
i love these products there foundation is fabulous, a small amount and it last so well, i use it along with there primer, will continue to use this product. ordered and arrived in a few days packed well in a lovely box, with products all individually packed.
December 25, 2022
Ordered in November still no product…
Ordered in November still no product contacted yous twice and you blame Royal Mail constantly. Was supposed to be Christmas presents can’t even get a refund from yous. Never ordering again from yourselves
November 24, 2022
Reply from Phoeracosmetics
Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks
I have not received this yet
I have not received this yet! Unable to give any feedback as this has still not arrived with me.
November 10, 2022
Reply from Phoeracosmetics
Hi we are very sorry to hear about your experience. Please get in touch with us with your order number so we can resolve this for you. Please email contact@phoeracosmetics.co.uk, with your order number. Many Thanks
Prompt service
Prompt service. Items were delivered as described and securely packed. More than happy with experience.
December 6, 2022
My item never arrived
December 6, 2022
Reply from Phoeracosmetics
Hi, we have checked your order tracking and it is showing as delivered on the 6th Dec. Please confirm if this is the case. You may contact us on contact@phoeracosmetics.co.uk
Tracking: 32053912600042637DFFD
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.