I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and mes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Received wrong product today. Ordered Sand, received Porcelain.
This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more
Company details
Contact info
414, perry road, NG5 1Gs, nottingham, United Kingdom
- 07534572422
- aquapurityone@gmail.com
- phoeracosmetics.co.uk
3.6
Average
403 reviews
Replied to 15% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great long lasting products with good…
Great long lasting products with good affordable prices. We don’t use any other foundation now. X
November 20, 2022
Great No complaints at all
November 2, 2022
Great quality, great prices!
Great quality products at very reasonable prices. My brow pencils are as easy to use as some much more expensive brands I’ve used.
October 31, 2022
Delayed delivery
Paid for my products on 2nd or 3rd Oct no email that the product is on the way or the shipment is delayed
October 2, 2022
Reply from Phoeracosmetics
Hi we are sorry you are not happy with our service. We have looked into your order and found it was dispatched on the 3rd October and an email was sent to you on the same day at 11.35 Unfortunately your country does not support out tracked delivery service therefore we sent through standard International delivery service. It should have arrived by now. If it has not it may have got lost in transit. We will offer you a full refund.
Absolutely amazing coverage and will…
Absolutely amazing coverage and will never swap with any other foundation ever again!
October 10, 2022
Very pleased with products and delivery…
Very pleased with products and delivery was excellent.
October 4, 2022
The sample i received looked bigger in…
The sample i received looked bigger in the picture you provided. The sample was not value for the money. Loved the body cream.
September 6, 2022
Always a quick and efficient service…
Always a quick and efficient service when I've ordered. More than happy.
September 4, 2022
Lovevthis foundation .arrived quickly.
August 31, 2022
2nd purchase of full coverage soft…
2nd purchase of full coverage soft matte foundation & multi use eye & lip crayon. Love these products. Delivery was very within a couple of days. Definitely recommend.
August 24, 2022
Awesome!
Absolutely phenomenally fast service. Products are brilliant value for money and quality!
August 16, 2022
Excellent Matt Lipglosses and Lipsticks
Absolutely adore all of the Phoera Matt Lipglosses and Matt Lipsticks - they stay on for a very long time and are still great to wear while wearing a mask. Will be back when I run out!
July 20, 2022
Lovely makeup
Lovely makeup. The foundation is the best I've used......ever. Delivery was quick too.
July 15, 2022
Beginning to lose faith!
I only received 3 items from my order, when I questions it I had to retrieve the packaging from the bin because they wanted proof. I supplied this and they confirmed they would send the rest of my order, 3 days later yet again I only received part of the order, I have emailed them bit so far haven't received a reply!
July 6, 2022
Excellent
Excellent, ordering was simple and returns very helpful customer service.
Well done all keep up the good work .
June 28, 2022
They got my order completely wrong and…
They got my order completely wrong and when I send an email to complain I never received a reply.
June 14, 2022
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