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Phoeracosmetics Reviews 403

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TrustScore 3.5 out of 5

3.6

Health & Medical
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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delivery service, noting that products arrive quickly. Many also express satisfaction with the products themselves, highlighting their quality, ease of application, and effectiveness in providing coverage. However, some people were dissatisfied with certain aspects of their purchases. Issues included receiving damaged or incorrect products, and some found that the product colors did not match their online representation. There were also instances where products, such as eyeliner, arrived dry or caused adverse skin reactions.

What people talk about most

Product

Consumers have mixed feelings about the product. Many reviewers praise the foundation, noting its good... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praise the products, noting... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received my order and whilst I was happy with the other products one item was badly damaged. Appreciating this may have happened during posting, I emailed them. I have tried emailing 3 times and mes... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have ordered this lovely foundation. Glides on easily and provides a silky finish. Very pleased, good value for money and was sent quickly. SPF/FPS 20+ UVB and goes a long... See more

Company details

  1. Health & Medical

Contact info

3.6

Average

TrustScore 3.5 out of 5

403 reviews

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Replied to 15% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Order delivered really quickly

Order delivered really quickly. One item was out of stock and instead of deducting it from my bill I was asked if I wanted a refund or an alternative. I’d have liked a refund but could not find any way to get in touch with the company. This means I’ve ended up paying for an item I did not recieve.

May 19, 2022
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Reply from Phoeracosmetics

Hi, we are very sorry to hear this, Our contact details are on our website, we will like to resolve this for you as soon as possible please get in touch with us on contact@phoeracosmetics.co.uk, with your order details and the item that was out of stock.

Rated 5 out of 5 stars

Amazing mascara

Amazing mascara, it doesn't melt onto your face, smudge or clump. The pressed powder is long lasting and provides good coverage. Very fast delivery. Thank you!

March 11, 2022
Rated 3 out of 5 stars

Pump action

The pump dispenser doesn’t work on the foundation you have to take the top off completely and manually get it out that way it’s not the first time I’ve encountered this when I’ve bought it before

February 15, 2022
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Reply from Phoeracosmetics

Hi we are sorry to hear you have had a problem with our foundation, please confirm if you have unlocked the nozzle by turning it anti clock wise.

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