Phone Enterprise Reviews 

380
•
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more

Rated 1 out of 5 stars

I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more

Company replied

Rated 5 out of 5 stars

Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more

Rated 5 out of 5 stars

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more

Company details

  1. Cell Phone Store
  2. also in
  3. Cell Phone Accessory Store

Written by the company

We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(380)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My phone just keeps switching off and…

My phone just keeps switching off and not coming back on

August 6, 2023
Phone Enterprise logo

Reply from Phone Enterprise

Dear Customer,

Thanks for your feedback as we value all feedback however all goods are tested and in some instances electronic will do the unexpected. Hence we offer 30 days hassle free and 6 months warranty.

We have automated return portal on our website which allows you to file for a return and we are available on WhatsApp.

*No attempt from the customer to contact us or return the phone.

Rated 4 out of 5 stars

Brilliant phone

Brilliant phone, my daughter was over the moon with it. Slight delay in receiving my phone which had me panicking until I contacted the messaging service. They explained that they didn't have exactly what I was after and would I mind changing phone colour. The new phone arrived the next day. Brilliant service.

March 23, 2023
Rated 5 out of 5 stars

Very good delivery time and good phone…

Very good delivery time and good phone quality no problems bought an iPhone 12 for only 250 pounds would definitely buy from here again also called the company for enquiries very good response time most sites don’t have a phone number

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

100% customer satisfaction

Ordered Iphone X for a gift. The Iphone came in excellent condition with no faults. I’m really happy with the battery life. 100% recommend buying from Phone Enterprise. Definitely will purchase again. Thank you for excellent service.

January 28, 2023
Rated 1 out of 5 stars

Sent the phone back and still have had…

Sent the phone back and still have had no sign of a refund or exchange.
Taking way too long with no updates.

December 21, 2022
Phone Enterprise logo

Reply from Phone Enterprise

Dear Matt,

We try our best to respond to customer but please understand we have a return portal which is the correct way to return items. You have returned a phone without any label or a letter to know the item belongs to you. If you have any further information feel free to contact our sale@phoneenterprise.co.uk

Regards,
Kaiser

Rated 1 out of 5 stars

My phone just never worked it was on…

My phone just never worked it was on went it came after 2 minutes it died and its not turning on. I payed £195 pound for it and ive tried getting a refund but im assuming its not going to happen because the page of the product is disappeared so i cant link the page on paypal and the seller isnt replying.
Please can you sort this out for me so i can give the phone back and get my money back and prevent your fellow humans also losing there hard earnt money.
Thank you.

December 2, 2022
Phone Enterprise logo

Reply from Phone Enterprise

Dear Bilal,

Thanks for your feedback as we value all feedback however all goods are tested and in some instances electronic will do the unexpected. Hence we offer 30 days hassle free and 6 months warranty.

We have automated return portal on our website which allows you to file for a return and are available on WhatsApp.

*Update*
No attempt from the customer to contact us or return the phone.

Rated 5 out of 5 stars

Great service

Great service, phone came in excellent condition and works well- would purchase again from phone enterprise

November 9, 2022
Rated 5 out of 5 stars

iPhone X PERFECT

Ordered a iPhone X £190 got it the next day immaculate condition had it for a few weeks now and not a single fault. Battery health 100% brilliant. Definitely worth buying from this website. I was expecting at least some scuff marks as it is a 2nd hand phone but none. Thank you for a great Grade phone at a good price

November 13, 2022
Unprompted review
Rated 5 out of 5 stars

I have purchased 2 Samsung S10s over…

I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrived in about 4 days, I wasnt in a rush as had my old phone. Was initially dubious 1st purchase as read so many negatives but mostly about delays in delivery, which I wasnt concerned about. Very pleased with both purchases and will recommend

October 29, 2022
Rated 3 out of 5 stars

Phone itself was in perfect condition…

Phone itself was in perfect condition but it was delivered late and also came locked *I'd punched it unlocked* for this resolve I then had to contact customer support who were very vague about why it had come locked with someone else's sim card still in it they sent me the unlock code 4 hours later

October 29, 2022

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