Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
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See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Was told my upgrade would be delivered within 2 weeks due to awaiting stock and I was happy with this. Contacted customer service due to a different issue to then be told 3 days before I’m due to receive my phone to not expect delivery by the date given and I will need to wait another 3-4 weeks. I have had no contact about this delay and it is absolutely unacceptable
February 7, 2024
Unprompted review
Reply from Phones.co.uk
Hi Emma
Thank you for your review
We are very sorry to hear that you have experienced delays with your delivery. We are currently experiencing a serious system issue that is preventing us from shipping.
Please contact our live chat team and they will be able to help you further.
Thanks, Lottie
I ordered the phone an got not the next day but the day after
I ordered a iPhone an got it not the day after but the day after that! An I live away up the back an beyond in Scotland
January 17, 2024
Reply from Phones.co.uk
Hi Louise,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Non delivery of phone
Ordered new phone and assured it would be with me the following day. Next day I got an email to say they had an issue with their warehouse and I would be notified in due course of a new delivery date. Still nothing after 7 days. Contacted customer support and fobbed off with no delivery date and no phone.
UPDATE - Now 10 days without a phone. Despite the below reply, they have not been in touch. They are aware that my current phone cannot take calls (Sim fault) but have my email address.
February 2, 2024
Unprompted review
Reply from Phones.co.uk
Good Morning Daz,
Thank you for your recent review.
We are sorry to hear about your recent customer experience.
Whilst we do everything in our power to ensure that an order is processed and next day delivery is achieved, there can unexpected circumstances (that are outside of our control) that can impact that.
Customer service is of paramount importance to us, I am going to request that a colleague contacts you to further investigate your query.
Thanks, Lottie.
Reply from Phones.co.uk
Hi Luke,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Karen,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Very happy with purchase
Very happy with my purchase have been using phones for the past 3 years. Dont think i will use anyone else. Always happy to go through everything with you.
January 11, 2024
Reply from Phones.co.uk
Hi Rebecca,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Really thorough and great price
Really thorough and great price, really helpful! I didn’t do anything and it’s all changed over automatically with my current provider and my number stayed the same.
January 25, 2024
Reply from Phones.co.uk
Hi Becky,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Fast service, approachable and affordable
I've forgotten the fella's name who I dealt with. However.. He's done my renewals twice now- what a guy. He's on the ball, really listens and looks for the best quote
Phones.co.uk is so easy, highly recommended 👌
January 10, 2024
Reply from Phones.co.uk
Hi Kelly,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Great customer service
Great customer service. Roger Phillips who helped me was a very helpful and genuine customer representative.
January 23, 2024
Reply from Phones.co.uk
Hi,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
I first took out a good deal 2 years…
I first took out a good deal 2 years ago and just before my contract came to an end I was followed up by a call from amir. He was so helpful, went through all my options and found out what was important and within budget. The phone was delivered the very next day. He even sorted out my broadband after I complained about my current provider and that we delivered the next working day. So now I’m up and running with a new phone and internet, seem less transition and saved money! Excellent customer services
January 20, 2024
Reply from Phones.co.uk
Hi Emma,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella
Mia was fantastic
Mia was fantastic, listened to everything I needed and recommended the perfect deal
January 18, 2024
Reply from Phones.co.uk
Hi Chris,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Excellent service.
Excellent service.
Ordered my new mobile phone, it arrived within 24hrs.
My new monthly contract was at a cheaper price than my previous network provider, and gave me so much more for my money.
January 17, 2024
Reply from Phones.co.uk
Hi Mike,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Very easy and straight forward
Very easy and straight forward, very fast delivery and couldnt be happier, special thanks to Jordan from the team!
January 18, 2024
Reply from Phones.co.uk
Hi Charlie,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Really easy
Really easy, sorted my Fold 5 for cheaper than any company. Really impressive.
December 27, 2023
Reply from Phones.co.uk
Hi Louis,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Third time I have used you and very…
Third time I have used you and very pleased with the great service you provide,Roger who has assisted us each time is a real asset to you👍🏽
January 15, 2024
Reply from Phones.co.uk
Hi Vic,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Everything was so quick and delivered…excellent
Everything was so quick and delivered when you said thank you
December 27, 2023
Reply from Phones.co.uk
Hi William,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Excellent service
December 27, 2023
Reply from Phones.co.uk
Hi Andrea,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Dannie,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
New device, more data and paying less
Last month I was called by Roger that my phone contract could be upgraded.
He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to new network. Also, I’m now paying a significant amount less per month (moved from EE to O2).
New device and sim came the following day, and number transfer completed the day after that.
Roger was professional and knowledgable throughout.
Had no issues since.
December 19, 2023
Reply from Phones.co.uk
Hi Ollie,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Fantastic service 👏
December 20, 2023
Reply from Phones.co.uk
Hi Zara,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
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