Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
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See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mia McGowne..
Mia McGowne..
What a lovely, helpful young lady,I had a few concerns regarding .. scammers and was a little hesitant to place the order(it is Christmas time after all)
Mia was so understanding of my concerns and put my mind at ease .. so I'm now the owner of a phone .. merry Xmas!
December 7, 2023
Reply from Phones.co.uk
Hi Samantha,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Terrible
Everything went wrong...I wish they never called me to upgrade. I ended up with 2 lines with 02 and being charged... everyone had a different explanation....sent everything back after 2 days...never again!
November 21, 2023
Reply from Phones.co.uk
Good Afternoon,
Thank you for your review.
We are sorry to hear about your customer experience.
We offer customers multiple options and upgrade deals that can suit and cater for a wide variety of needs.
Customer service is of the highest importance to us, I will request that a colleague contacts you to further investigate your query.
Thanks,
Ella.
The gentleman I spoke to (I'm so sorry…
The gentleman I spoke to (I'm so sorry I can't remember his name) was friendly, informative, and couldn't do enough to help me. He's an asset to your company!!
November 16, 2023
Very good service
Very good service. Overall very happy with everything. Quick delivery too.
December 1, 2023
Good customer experience
Everything was explained clearly and concisely. I felt valued and received good customer service. I would recommend phones.co.uk
December 1, 2023
Excellent customer service
Excellent customer service, took the time to understand requirements and found the perfect solution for us
November 16, 2023
Prompt and efficient service
Jamie followed up my initial enquiry promptly and dealt with set-up efficiently and gave some helpful advice
November 30, 2023
Always helpful
November 16, 2023
Roger was brilliant
Roger was brilliant. He was very knowledgeable, informative and thorough when finding the best deal for us.
November 29, 2023
Excellent service with great deals
December 1, 2023
Unprompted review
Brilliant experience
Brilliant experience, it was so easy. The Gentleman I spoke to was lovely and really helpful. Excellent range of contracts and phone.
November 27, 2023
Helpful right from the start.
Helpful right from the start.
Brilliant customer service
November 23, 2023
Great customer service Roger was great…
Great customer service Roger was great and sorted out my new phone contract
November 15, 2023
Reply from Phones.co.uk
Hi Kevin,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Easy to use and much better packages…
Easy to use and much better packages than the phone companies
November 1, 2023
Reply from Phones.co.uk
Hi Garry,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Good valuations / prices
Good valuations / prices. Excellent communication through the fast process. Wouldn't hesitate in doing a deal with them in the future.
November 14, 2023
Reply from Phones.co.uk
Hi George ,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Good
Made good offers and explained them well. Then proceeded to go through the process of purchasing a new phone and contract with ease over the phone. Everything went smoothly.
November 14, 2023
Reply from Phones.co.uk
Hi Faaiza,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Very polite and helpful especially…
Very polite and helpful especially since I've changed address from original contract recently and still haven't moved everything over but was accommodating and sent it to my new address
November 14, 2023
Reply from Phones.co.uk
Hi Ts,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Good service,customer care
Call centre answered quickly and gave clear instructions on all my options. Very informative and helpful my phone was delivered next day as expected
November 14, 2023
Reply from Phones.co.uk
Hi David,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Operator was very helpful and friendly…
Operator was very helpful and friendly and very clear. Was a bit disappointed I didn't receive my phone case and screen protector though otherwise would of been 5 stars.
November 13, 2023
Reply from Phones.co.uk
Hi Tom,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
I will have a member of our team review your order and email you regarding your phone case and screen protector.
Thanks, Ella.
Roger was excellent
Roger was excellent! He was very knowledgeable and understood exactly what I required in regards to finding a new phone and contract for my mam. He delivered as promised and within a couple of days mam has her new phone and is extremely happy
November 9, 2023
Reply from Phones.co.uk
Hello
Thank you for your review and kind words, we hope that you enjoy your new contract.
Thanks, Lottie
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