Very good indeed. I did the trade in through the Compare & Recycle site. DPD picked up the phone and I was paid the estimated amount a few days later. Excellent! Only a tiny niggle, I didn't have an... See more
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See what reviewers are saying
I sent my Z Flip 6 on Wednesday and received payment on Friday. No messing about and no fuss. I would definitely recommend using the Special Delivery option. I'm a happy customer 👍🏻
Just sold my s22 ultra with them, although offering very slightly less than the others on the Moneysupermarket comparison site, actually paid their offer price. Another site offered £210, but when the... See more
Company replied
Last month I was called by Roger that my phone contract could be upgraded. He managed to sort out a new contract with an upgraded device, much more data and assisted in changing number to ne... See more
Company replied
Company details
About Phones.co.uk
Written by the company
Phones.co.uk in a nutshell.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
We're a UK-based team of tech enthusiasts and price comparison experts who are passionate about helping people save money.
With so many deals and offers out there, we know how overwhelming it can be to choose the right one.
That's why we created Phones.co.uk - to give you a smarter, simpler way to compare the mobile phone, SIM only and broadband market, and make confident decisions.
Why choose Phones.co.uk?
Unbeatable prices: Our platform is designed to help you find the best value on the market, saving you both time and money.
Transparent comparisons: We prioritise clarity and honesty, so you can trust that the deals you see are the deals you get.
Exclusive offers: We work closely with top network providers to bring you deals you won’t find anywhere else.
A simpler experience: We've built our website with you in mind, making it quick and easy to find what you're looking for.
Contact info
United Kingdom
- phones.co.uk
4.8
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Really helpful
November 9, 2023
Reply from Phones.co.uk
Hello
Thank you for your review and kind words, we hope that you enjoy your new contract.
Thanks, Lottie
Fantastic friendly efficient service
Michael made this experience a really good one. He was very helpful, listened to my requirements and got me a really good deal. The phone arrived really quickly too.
November 8, 2023
Reply from Phones.co.uk
Hi ,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Great experience talking with Karman…
Great experience talking with Karman was most helpful and a great deal on a new iPhone 14 contract. Fully recommend.
November 8, 2023
Reply from Phones.co.uk
Hi ,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Give them a go! You won’t be sorry
Couldn’t get a phone anywhere else despite having the cash to get one and so was pleased to be able to get one via phones.co.uk and the delivery was so fast! As a refurbished phone it came exactly as described and in brilliant nick! Can’t recommend more
October 25, 2023
Reply from Phones.co.uk
Hi ,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Great service great company
Customer advisor (Joe) was extremely helpful very knowledgeable and gave all the relevant information. He was friendly and made the whole process very relaxed. Would highly recommend this company and the staff are extremely helpful and friendly
November 8, 2023
Reply from Phones.co.uk
Hi ,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
My experience was not a good one at…
My experience was not a good one at all. I could not understand what the agent was saying at times because of the language barrier. I kept asking her to repeat the question and she seemed quite irritated. I then explained that they spelt my first name incorrectly and asked her to adjust it. I was presented with a few options. I could go on line and change it or I could post the details. In the end I decided to post the details. A txt came through with a link and a fax number! Inside of the company's address. She was not helpful and needs to retake a course in customer service. I was not happy at all. I hope I never have to speak to her again, when I call up for assistance.
October 24, 2023
Reply from Phones.co.uk
Hi,
Thank you for your review.
I am sorry to hear about this experience. I have requested for a member of the team to contact you.
Thanks, Ella
The man on the phone amir I think his…
The man on the phone amir I think his name was, was so helpful and informative and really helped me out really good service !!
November 3, 2023
Reply from Phones.co.uk
Hi Sophie
Thanks for taking the time to leave us such a great review. We really appreciate it and are happy to hear you were happy with the service provided.
Thanks,
Ella.
Dealing with the person on the phone…
Dealing with the person on the phone good communication.
DPD are useless false promises when they will deliver bad communication.
November 2, 2023
Reply from Phones.co.uk
Hi
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
So helpful on the phone
So helpful on the phone! Got exactly what I wanted and needed. So so easy
October 18, 2023
Reply from Phones.co.uk
Hi Alice
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Lottie.
The sales colleague was brilliant…
The sales colleague was brilliant really helpful, took time with me to get the best deals. Very helpful ! Phone came next day and number was changed within 2 days ! Great
October 27, 2023
Reply from Phones.co.uk
Hi Daisy,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Rosina
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Great customer service
Great customer service, no salesy chat. They listen to your requirements and give you varies choices according to budget. Quick delivery. Highly recommended.
October 12, 2023
Reply from Phones.co.uk
Hi Sandra
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Very helpful and answered all my daft…
Very helpful and answered all my daft questions about getting a new phone
October 24, 2023
Reply from Phones.co.uk
Hi Maureen,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi James,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Reply from Phones.co.uk
Hi Ryan,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
Needed assistance with new phone purchased as it…
Needed with new phone purchased as it wasn’t coupling with old one. Human beings other than chat lines are plain & simple not available, only when they try to flog you a new one!
October 3, 2023
Reply from Phones.co.uk
Hello Neil,
Thank you for your review.
I'm sorry to hear that you are experiencing issues with your handset.
If you contact our Live Chat, a member of our Customer Support Team will be able to assist you further with any questions or queries you may have regarding your handset.
The agents working our Live Chats are based in the UK and will do their best to answer any questions and queries you may have.
Our Live Chat can be located via the help section of our website and can be accessed between 9:30 am and 6 pm, 6 days a week, Monday - Saturday.
If you have been unable to access our Live Chat, you can email us at care@phones.co.uk
For any sales queries, you can contact our Sales Team on 0345 413 6289.
Thanks, Ella.
Excellent advice and thanks for your…
Excellent advice and thanks for your help and suggestions on how to get the best results and details and helping me to get the best contact
October 16, 2023
Reply from Phones.co.uk
Hi Graham,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
So easy & quick for everything to get…
So easy & quick for everything to get completed
October 2, 2023
Reply from Phones.co.uk
Hi Philip,
Thanks for taking the time to leave us such a great review. We really appreciate your feedback.
Thanks, Ella.
You sent me a phone with 3 and we do…
You sent me a phone with 3 and we do not have it here!!!
September 27, 2023
Reply from Phones.co.uk
Hi Jean,
Thank you for your review.
I am very sorry to hear this, I have requested a member of the team to contact you shortly.
Thanks, Ella
Reply from Phones.co.uk
Hi Sabina,
Thank you for your review.
I am sorry to hear that you have had a less than excellent experience with ourselves.
Please be reassured that customer service is very important to us and is taken very seriously.
I have requested a member of the team to contact you.
Thanks, Ella.
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