Phones From Home Reviews 

1,084
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the exceptional support, fast communication, and friendly staff members who always go above and beyond to ensure every transaction runs smoothly. People deeply appreciate the welcoming environment, expert guidance, and patient assistance offered when choosing new mobile devices for themselves and their family members. Some reviewers were happy with the outstanding product quality, pristine physical condition, and reliable long-term performance of their purchased items. Consumers frequently state that the business consistently delivers fantastic overall value, generous trade-in rates, and very competitive prices across all available models.

What people talk about most

Service

Customers had positive experiences with service, often highlighting friendly, professional, and trustworthy... See more

Product

Customers consistently note positive experiences with product, highlighting that items are genuine and arrive... See more

Staff

People report positive experiences with staff, highlighting exceptionally friendly, helpful, and professional... See more

Price

Clients share positive opinions on price, consistently noting that the rates offered are among the best... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team goes out of their way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he w... See more

Rated 5 out of 5 stars

Wayne was very friendly and professional in his deliverance of service. He answer all questions and was very helpful when asked for advice. Delivery was quick and phone purchased was as described and... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(1,084)

585 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service once.

Great service once again from this company. Last phone had a slight charging issue and they immediately dispatched another phone at no cost direct to my customer even before I sent the original one back, no questions asked. What more can one ask for.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute gentleman

Absolute gentleman, top service and products.
Would definitely recommend Wayne for any of your purchases and you will have confidence of the right advise and support.

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Phones From Home

Wayne and Alison run a small family business, I have had 3 phones and an IPad off Wayne in the past and will use Phones From Home again for my next purchase, very honest and always a great price……

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service...

Excellent customer service.... You have any ideas on phone you'd like, when you want it.. he's got it. Fast, effective and so polite and easy to deal with. I recommend him to everyone I know. I will always be getting mine and my family's phones from there moving forward.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Item dispatched within hour after purchase! Phone arrived exactly as described and well packed. Highly recommended!

May 15, 2026
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Bought 3 brand new phones from Phones From Home and couldn’t be happier. All arrived brand new, manufacturer sealed and at very competitive prices — much cheaper than buying direct from Apple or Samsung. Their customer service and after-sales support are truly top notch.

A special mention to Wayne, who I’ve been dealing with throughout — absolutely brilliant, professional, helpful and made the whole process smooth from start to finish. Highly recommend to anyone looking for genuine phones at great prices!

May 21, 2026
Rated 5 out of 5 stars

Totally impressed

Totally impressed! I was stung before, but this seller is not only genuine, but he replies quickly, and answers all your questions. The product is 100% as described, the packaging is original and sealed and the postage was super fast with next day delivery. The product is genuine and the value is exceptional. Absolutely recommend this seller for the great customer service, 100% genuine products and super fast delivery and very economical.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service.

I was really happy with the excellent service I received when I bought my phone. Easy ordering process and fast delivery and good value.

May 8, 2026
Unprompted review

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