Phones From Home Reviews 

1,084
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the exceptional support, fast communication, and friendly staff members who always go above and beyond to ensure every transaction runs smoothly. People deeply appreciate the welcoming environment, expert guidance, and patient assistance offered when choosing new mobile devices for themselves and their family members. Some reviewers were happy with the outstanding product quality, pristine physical condition, and reliable long-term performance of their purchased items. Consumers frequently state that the business consistently delivers fantastic overall value, generous trade-in rates, and very competitive prices across all available models.

What people talk about most

Service

Customers had positive experiences with service, often highlighting friendly, professional, and trustworthy... See more

Product

Customers consistently note positive experiences with product, highlighting that items are genuine and arrive... See more

Staff

People report positive experiences with staff, highlighting exceptionally friendly, helpful, and professional... See more

Price

Clients share positive opinions on price, consistently noting that the rates offered are among the best... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team goes out of their way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he w... See more

Rated 5 out of 5 stars

Wayne was very friendly and professional in his deliverance of service. He answer all questions and was very helpful when asked for advice. Delivery was quick and phone purchased was as described and... See more

Company replied


Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,084)

585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality merchandise

Quality merchandise. Really nice guy, helpful and knowledgeable. Recommend using him.

May 18, 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you so much for your kind words. We really appreciate the review.

Rated 5 out of 5 stars

Saw the advert on marketplace and rang…

Saw the advert on marketplace and rang up on a Sunday afternoon and asked if I could pick the phone up. No problem at all, I was at the address 15 minutes later and purchased the phone. Extremely happy with phone and the seller was really helpful. Would not hesitate to to recommend Phones From Home for their customer service and price.

May 17, 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you so much, Ross. Really nice review to read.

Rated 5 out of 5 stars

I highly recommend Phones From Home

I highly recommend Phones From Home, phenomenal customer service friendly fantastic place, always willing to help. All the product quality is outstanding and always exceeding my expectations every time I go. I am always grateful to Wayne always going above and beyond. Customer service is the best and excellent service. Wayne is always very helpful kind and I will always be returning to Phones From Home thank you so very much. 😊

May 15, 2026
Unprompted review
Phones From Home logo

Reply from Phones From Home

Thank you so much, Vicky. Look forward to seeing you again soon.

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery
Good price
And really good phone
Thanks

May 15, 2026
Phones From Home logo

Reply from Phones From Home

You’re very welcome. Look forward to seeing you again soon.

Rated 5 out of 5 stars

The Best

We have just bought another phone from Wayne. It is a pleasure to deal with him, we have done business with him for quite some years now and can’t recommend him highly enough.
Thanks Wayne
All the best
Ian Shelley

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Trusted seller

Messaged on ebay and did a deal outside of ebay, sent payment via bank transfer and received next day ! Amazing service

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he wanted a "bigger" one (🙄) and a suitable one was given in exchange. All in all fabulous. I would recommend.

May 6, 2026
Rated 5 out of 5 stars

Five stars is not enough!!

Five stars is not enough!!! My phone I phone gave up last night quick message and great service from phones from home and within 2 hours i was home unpacking my new I phone. Amazing service fantastic knowledge and a great selection to look at. Thank you so much. If you need a phone this needs to be your place to go!!

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless purchase

Seamless purchase, Wayne was very friendly and even let me go round on a Sunday to collect. Fantastic little company.

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

The Company was first class with communication and prices. Would recommend them to all my friends and relatives. Thank you for your excellent service.

May 9, 2026
Unprompted review

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