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Phones From Home Reviews 

1,084
•
TrustScore 5 out of 5

5.0

Cell Phone Store
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Review summary

Created with AI, based on recent reviews

Evaluating 583 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently describe the exceptional support, fast communication, and friendly staff members who always go above and beyond to ensure every transaction runs smoothly. People deeply appreciate the welcoming environment, expert guidance, and patient assistance offered when choosing new mobile devices for themselves and their family members. Some reviewers were happy with the outstanding product quality, pristine physical condition, and reliable long-term performance of their purchased items. Consumers frequently state that the business consistently delivers fantastic overall value, generous trade-in rates, and very competitive prices across all available models.

What people talk about most

Service

Customers had positive experiences with service, often highlighting friendly, professional, and trustworthy... See more

Product

Customers consistently note positive experiences with product, highlighting that items are genuine and arrive... See more

Staff

People report positive experiences with staff, highlighting exceptionally friendly, helpful, and professional... See more

Price

Clients share positive opinions on price, consistently noting that the rates offered are among the best... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that the team goes out of their way to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Samsung galaxy s6 very good price,new. Wayne transferred every across from old phone. Always on end of telephone if needing any help or advice, would highly recommend, brilliant service than... See more

Rated 5 out of 5 stars

Wayne was absolutely brilliant at explaining the difference between a couple of phones because my husband and I are really a couple of old dinosaurs when it comes to tech. He took his time with us and... See more

Rated 5 out of 5 stars

Fantastic service. On time easily contactable and I got a response within a comfortable time frame. I felt confident making payment. I received the phone. It was a gift for my husband who decided he w... See more

Rated 5 out of 5 stars

Wayne was very friendly and professional in his deliverance of service. He answer all questions and was very helpful when asked for advice. Delivery was quick and phone purchased was as described and... See more

Company replied

Company details

  1. Cell Phone Store

Written by the company

We're an independent mobile phone retailer based in Boston, Lincolnshire, serving thousands of customers across the UK with expertly checked second-hand phones and sealed, brand-new tech at unbeatable value. Founded by Wayne Stringer, our mission is to make quality technology accessible, affordable, and risk-free, whether you’re shopping from your sofa or on the school run. Quality devices for a trusted source that offers you the personal touch

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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5.0

All reviews

(1,084)

585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Definitely recommend

I had a great experience ordering from Phones From Home. The whole process was smooth from start to finish, and my phone arrived very quickly. Delivery was reliable, and everything was packaged securely with no issues at all.

I’d definitely use Phones From Home again and would recommend them to anyone looking for a dependable service and speedy delivery.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and Simple.

I messaged Wayne at 9 o’clock this morning to arrange selling my phone to him, he sent me a price along with his address. I walked in he checked the phone over, handed me my cash and it really was as quick and as easy as that.
Thanks again Wayne.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service very fair price and…

Excellent service very fair price and also very fair price given on my old phone in px.
Very helpful sorting my old phone contents to the cloud and full explanation of how to transfer from cloud to my new phone.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great bloke brought plenty of brand new…

Great bloke brought plenty of brand new iPhones off him same day with excellent deals.

Contacted him on bank holiday for 2 iPads due to kids ones gone wrong that day and had them in stock and sorted me a deal for the 2

Top bloke would recommend to anyone

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommended

I had a couple of items I wanted to sell. Phones from home was quick with a valuation & booked for the next day.
I have also purchased iPads from him before, 100% recommended

April 30, 2026
Unprompted review

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