Phonesrefurb 

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See what reviewers are saying

Rated 1 out of 5 stars

AVOID, AVOID, AVOID THIS DUBAI COMPANY AT ALL COSTS if your lucky you will receive faulty not fit for purpose IPhones, no signal (due to internal Antenna broken) screen freezes randomly and best of it... See more

Rated 5 out of 5 stars

Bought a pixel10 refurbished, so far its been great, like new and in better than expected condition.

Rated 1 out of 5 stars

Ordered an Apple Watch 2SE cellular for my daughter for Xmas for £160, when it turned up I was suspicious as the phone had a ticket inside for £100. Booted it up and realised it was the cheaper GPS mo... See more

Rated 5 out of 5 stars

Ordered a Samsung Galaxy S24 from Phonesrefurb and honestly wasn’t sure what to expect, but it turned out to be a really good experience. The phone came quicker than I thought and looked way better th... See more

Company replied

Company details

  1. Electronics Store
  2. Cell Phone Recycling and Unlocking Service
  3. Electronics Company
  4. Online Marketplace

Written by the company

Welcome to Phonesrefurb.com, the ultimate destination for refurbished electronic gadgets such as mobile phones, laptops, smartwatches, and tablets. Our UK-based company, PHONESREFURB LTD, was established in 2022 with a commitment to offering top-quality products at affordable prices. We sell refurbished and used mobile phones, laptops, headphones, and other gadgets. All our products undergo thorough testing to ensure proper functionality and zero damage. When you shop at Phonesrefurb.com, you can rest assured that you’re buying a reliable item.


Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I advise you on it

I advise you on it. I was one of the people who was afraid to order from Phonesrefurb and it would not come out original and would spoil quickly.. Currently, he has completed over 2 weeks with me and no issues. It is original, awesome, and works perfectly. If someone has any concerns I suggest you read the policies or ask questions as I did.

May 13, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shopping with us.

Rated 5 out of 5 stars

I can call my purchase brand new

I can call my purchase brand new, it is almost perfect. I checked everything and it is as described! Just the open box, looking at the battery health it is at a 100%. Now that is what I call good product.

April 18, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shopping with us.

Rated 5 out of 5 stars

I've had my purchase here for a little…

I've had my purchase here for a little over 1 month, I've had no complaint about the product nor service, and I am satisfied and happy with my experience.

April 26, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you

Rated 5 out of 5 stars

Frankly I like the product

Frankly I like the product, it did come in pristine condition as advertised, hence my experience is worth mentioning.

May 7, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shopping with us.

Rated 5 out of 5 stars

So I picked bought the apple watch…

So I picked bought the apple watch ultra 2 no so long ago, and I gotta say, it's been a pleasure and a pleasant suppose. Right off the bat, it looked legit, which was a huge relief, I was abit worried about head issues after updating the os. But so far so good, no problems at all and I am really happy with it. I feel good about my purchase.

May 2, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shopping with us.

Rated 1 out of 5 stars

THIS IS A SCAM!!

THIS IS A SCAM!!
Ordered from this website - makes you pay by bank transfer so you can't claim back with your bank through a fraud team.
Item never arrived, phone number doesn't ring through. Promised re-delivery. Never happened. Promised a refund never happened. Eventually after a refund was supposed to be being processed, I had an email to say that the product had been sent and they sent a tracking number, it finally got marked as arrived, and it was sent to another county, so clearly wasn't a tracking number for us. We will be proceeding with small claims court next.

UPDATE - Since writing this review we have been sent a partial refund - not the whole amount and have not heard anything back from the email address, only this response below to the review.

April 17, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shipping with us. While we understand this is not the outcome you expected, a member of our team has already processed your refund promptly, which disproves any claims of a scam.

A scam would imply that you neither received the product nor a refund; however, you have indeed received a refund.

Regarding your claims about delivery to a different location, this is accurate because you opted for a refund, eliminating the need for delivery.

We are always available on our official channels for any further assistance.

Rated 5 out of 5 stars

The product is great

The product is great, the service and customers support is good bit delivery speed could be improved. 9/10 overall and deserved review.

April 22, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you for shopping with us

Rated 1 out of 5 stars

Guys please read this!!

Guys please read this!!! It's a scam 100% I have bank fraud case reference number open and crime reference number and probably a solicitor is next. You won't see your item or money back! Just been scammed of £563. Please click on bad reviews ans you will see there's loads in my situation! Don't be next! !!! Update !!! 24th of May the scammers flagged my review for containing the truth oh sorry they’re saying my review is harmful. Yes scammers ,it is harmful for you as people see the truth. Obviously if anyone is wondering still no phone or refund and will never see anything off them as it’s a very organised scam

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

AirPods Pro Scam

AirPods Pro Scam - No replies
Order a pair of Apple AirPods Pro on the 8th of April said it would arrive 10th-15th, the airpods never came and I tried to call but no one picks up the phone, I emailed and they said they would get back to me in 1 business days, they never came back and didn't reply to subsequent messages, this is definitely a scam site do not trust!

Reply: they are trying to say my card got cancelled hahaha the money literally came out of my account.

April 15, 2024
Unprompted review
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Reply from Phonesrefurb

We appreciate your feedback. Your order was canceled and refunded as a result of unauthorized charges, indicating that the cardholder did not authorize the transaction. You're welcome to explore other purchasing options elsewhere.

Rated 5 out of 5 stars

I was looking for a phone for my kids

I was looking for a phone for my kids, found one in this store at a reasonable price, thank you very much, really liked it, especially not expensive.

April 5, 2024
Unprompted review
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Reply from Phonesrefurb

"We appreciate your feedback. Your order was canceled and refunded as a result of unauthorized charges, indicating that the cardholder did not authorize the transaction. You're welcome to explore other purchasing options elsewhere."

Rated 5 out of 5 stars

I bought a phone here as a gift for my…

I bought a phone here as a gift for my child, pleased with the large selection of models and reasonable prices. We got an excellent Samsung smartphone from the latest models. Thank you!

April 3, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you

Rated 5 out of 5 stars

I was pleasantly surprised by the…

I was pleasantly surprised by the quality of service. The staff provided detailed, professional consultations on choosing a phone and tablet when I contacted them. I received excellent recommendations that helped me make the right choice. The products turned out to be of high quality, and I was pleasantly surprised by their condition. Thank you for your care for customers and the quality selection of products!

April 3, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you

Rated 5 out of 5 stars

The store is just awesome

The store is just awesome! I needed a good smartphone and I turned to this store, and they really helped me choose. And I'm happy with them. I liked everything!

April 1, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you, you were fantastic, and thank you for your understanding though out the process.

Rated 5 out of 5 stars

This is a store where you can find all…

This is a store where you can find all the most popular technology.... We got a MacBook for the first time in 2022. The equipment is working, you don't worry that suddenly something will go wrong. The last one we got was a Samsung ultra smartphone, everything is top-notch (probably the best price is the most pleasant). In general, the whole family is satisfied.

April 1, 2024
Unprompted review
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Reply from Phonesrefurb

Thank you

Rated 5 out of 5 stars

Hello

Hello, since my iPhone was quite old, there was a need to purchase a new one. So I turned to this store and didn't regret it at all, here I was able to update my iPhone to the latest one at a reasonable price, thank you.

March 31, 2024
Unprompted review
Phonesrefurb logo

Reply from Phonesrefurb

Thank you, you were fantastic.

Rated 1 out of 5 stars

Very Poor, item not received

I placed an order for refurbed airpods. They
didn't arrive. No communication from the company no refund despite multiple attempts to contact them. I reported this through my bank and they have given me a refund. However this is provisional dependent on the company giving the refund to them. I will give an update so you guys can do the same. I'll also update other social media sites.
Look at the guy's response to my review. I have had no contact from him, zero. Look at other reviews. Almost all the positive reviews are from non uk accounts who have posted only 1 review. All the negative reviews say the same story. Trustpilot have removed reviews from this company due to them being fake. 1 guy has taken him to the small claims court and won. He was told by the court that they can't get the money because he's not based in the UK. Companies House online info confirms he does not live in the UK. In his responses he says he can be contacted through his official channels and live chat. He doesn't respond to any communication. His address in London is used by many many companies.

May 4, 2024
Unprompted review
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Reply from Phonesrefurb

Hi There,

Well you left out the part where we told you what you should do.

We are glad your refund was processed successfully.

Rated 5 out of 5 stars

Recently bought a phone

Recently bought a phone. Everything was very pleasing. We're satisfied with the purchase, the price and quality of the purchased phone correspond, it's practically new, everything is good. If we want to buy a phone in the future, we'll definitely turn to this company.

April 1, 2024
Unprompted review
Phonesrefurb logo

Reply from Phonesrefurb

Thank you for shopping with us

Rated 5 out of 5 stars

Thank you for delivering my item

Thank you for delivering my item. I have to come to a conclusion that this is not a scam and I have ordered my second item.

There was a slight delay in delivery however I was assured my item would be delivered and it was delivered in 13 days.

Good price, great team and good support. Looking forward to the delivery of my next purchase.

April 2, 2024
Unprompted review
Phonesrefurb logo

Reply from Phonesrefurb

Thank you for shopping with us

Rated 1 out of 5 stars

Avoid potential scam - Buy else where

I spent days trying to check out on their website. Their payment methods were then limited to options that didn’t have any buyer protection (bank transfer only) - I email them to ask why and they just said I would just have to use one of the available options. Seemed too convenient so I waited!

I refreshed the page again two days later and PayPal was an option, I purchased the iPad through PayPal on a credit card (to ensure I was protected), a short while later they just cancelled the order and refunded for no reason.

I emailed to find out why it was cancelled, they’ve not responded yet. Very suspicious company.

Looking at these reviews it’s clear I’ve dodged a potential scam! Do not pay with anything other than credit card or PayPal or both so you have a layer of protection. They just want to you to pay via bank transfer to avoid fees and buyer protection!

Also the business is registered to a business forwarding address, just like a PO BOX. This is simply an address that can receive post and be used register a business with companies house.

April 8, 2024
Unprompted review
Phonesrefurb logo

Reply from Phonesrefurb

Your representation of events is inaccurate. I attempted to make a single purchase, not multiple, and any flagging by your system was unwarranted. Despite this, I appreciate your efforts to communicate and provide alternative payment options such as Apple Pay, Google Pay, or Volt checkout.

However, your tone suggests a lack of understanding and implies unwarranted suspicion on my part. Given the circumstances, I may indeed explore other purchasing options. Thank you for your attention to this matter.

We are reachable via our official channel.

Rated 5 out of 5 stars

I wanted to make a New Year's gift for…

I wanted to make a New Year's gift for my husband, to buy a console, but I don't really know much about them myself) The consultants helped to choose the right option based on budget and needs)) thank you very much.

February 29, 2024
Unprompted review
Phonesrefurb logo

Reply from Phonesrefurb

Thank you for your purchase.

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