Phoolwala.com Reviews 144

TrustScore 2.5 out of 5

2.7

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See what reviewers are saying

Rated 5 out of 5 stars

I ordered at 0925 PM in the night yesterday, for morning delivery today. Siddharth not only took the order at such a late time, but also ensured fresh, well made and a beautiful bouquet was delive... See more

Rated 4 out of 5 stars

How I impressed my brother? It was the birthday of my brother and I was stuck with professional commitments. As we all know how family and friends are important to us other than work, I ordered a... See more

Company replied

Rated 5 out of 5 stars

One of my friend suggest me about Phoolwala.com for Flowers & Gift. I have seen the collection and contacted them. They give an opinion me for gifting flowers and gifts on my special day. It was outst... See more

Rated 1 out of 5 stars

Garbage needs 0*....trustpilot should allow such rating for frauds and cheats. Order set of 4 flower pots from UK to be delivered to Navi Mumbai. The frauds took money, did not deliver anything, and l... See more

Company replied

Company details

  1. Outlet Store

Written by the company

Phoolwala.com is India’s leading online florist company, delivering fresh flower bouquets & baskets arrangements of various designs along with sweets, cakes, chocolates, soft toys and other gifts items on Birthday, Anniversary, Love N Romance, Get-Well Soon and on other important occasions worldwide. Phoolwala.com India Florist expertise in Same Day, Midnight & Fixed time Flowers & Gifts deliveries across India.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

144 reviews

5-star
4-star
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2-star
1-star

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Strongly recommend it

I sent cake, flowers and chocolates to my friend in India. I ordered it from USA and it was exactly same what I saw in pictures. I am absolutely impressed with their support team, timely delivery and quality of products. I strongly recommend it.

June 24, 2017
Unprompted review
Rated 4 out of 5 stars

GOOD

GOOD

WIDE RANGE OF PRODUCTS , AND ON TIME DELIVERY;)

June 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great service!!

Very nice range of products and delivery as told. Overall satisfied with their product and services. Looking forward to order again.

May 29, 2017
Unprompted review
Rated 1 out of 5 stars

Unapologetic and rude

I order the cake flower and champagne to be delivered, and the day before the delivery they update me they can't deliver, and when i asked them why they are updating me so late look at the unapologetic and rude update from there reps
Welcome to Phoolwala.com, Your Online Flowers Gifts Delivery Partner.
Arpita
Hi, Welcome to Phoolwala! Please let me know if you need any assistance.
You
yes i need help with order 157948
You
its not ok to inform at the last min that you can't make a delivery as per requested gifts
Phoolwala Support Team has joined the chat
Phoolwala Support Team
wine bottle not avaailable
You
i ordered champagne
Phoolwala Support Team
not possible
Phoolwala Support Team
we will refund the amount
You
please do, cancel the order and thank you so much for worst service ever, and dropping a bomb at night for we won't be able to make your delivery
Phoolwala Support Team
ok
You
please don't take commitments you can't handle
Phoolwala Support Team
cancelling and refundin the amount
You
thank you so much.
You
please send me the cancelled invoice

May 15, 2017
Unprompted review
Phoolwala.com logo

Reply from Phoolwala.com

Dear Sir,

We apology for the inconvenience and appreciate your time to order at Phoolwala.com. Actually we do not deliver the champagnes therefore customer support team might have denied for the delivery. As far as the rudeness is concerned, we have taken your feedback and will surely try to improve the communication of support team members. We thank you once again for the feedback. Regards, Team Phoolwala.com Kindly feel free to taklk to us any time on 9873356937.

Rated 5 out of 5 stars

Awesome service.

I order a birthday cake for my friend. And it's awesome. I was worried but phoolwala service is simply great... product is fresh and on time delivery. Awesome!!!! :)

May 3, 2017
Unprompted review
Rated 5 out of 5 stars

Thank you so much Phoolwala team

Thank you so much Phoolwala team ! Received the cake & flowers exactly on time that I ordered for my mother's birthday ! Really impressed by your fast service.

April 23, 2017
Unprompted review
Phoolwala.com logo

Reply from Phoolwala.com

Dear Mounita, Thanks for the reviews. We appreciate your time. Regards, Team Phoolwala.com

Rated 4 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I ordered a Chocolate Cuddle from them. The deliver was on perfect date and time and the product condition was also good.
Will surely use their service again.
Thanks PhoolWala

April 23, 2017
Unprompted review
Rated 4 out of 5 stars

How I impressed my brother?

How I impressed my brother?

It was the birthday of my brother and I was stuck with professional commitments. As we all know how family and friends are important to us other than work, I ordered a bucket of flower and a gift for my brother through phoolwala. To my surprise, the gift not only reached my brother in time, It was also in great condition.

Thank you phoolwala for making my brother's day so special.

April 23, 2017
Unprompted review
Phoolwala.com logo

Reply from Phoolwala.com

Dear Sir, Thank you for the reviews. We appreciate your time. Regards, Team Phoolwala.com

Rated 5 out of 5 stars

Timely delivery

nice collection, timely delivery !!!! Polite customer service :)

April 19, 2017
Unprompted review
Phoolwala.com logo

Reply from Phoolwala.com

Thanks Sonakshi for the reviews. Team Phoolwala.com

Rated 5 out of 5 stars

Awesome service by customer care team …

Awesome service by customer care team ...... Product was so so so Good.... Very fresh flower.......thanks team you made my friend happy... .

April 19, 2017
Unprompted review
Phoolwala.com logo

Reply from Phoolwala.com

Dear Madam,
Thanks for the reviews. Team Phoolwala.com

Rated 5 out of 5 stars

Exceptional collection and most excellent guidance specified

One of my friend suggest me about Phoolwala.com for Flowers & Gift. I have seen the collection and contacted them. They give an opinion me for gifting flowers and gifts on my special day. It was outstanding service and they made my day really extraordinary. I am very happy to get personalized advice. I ordered a special celebration combo which comprised of bunch of 12 red roses and a black forest cake for my cousin’s birthday and I ought to say that the combo was delivered by them at exact time i.e., 12 am their professionalism, timely delivery and behavior are also very good. I will recommend everyone to use Phoolwala.com for their flower and gift collections. Thank you phoolwala.com

August 17, 2015
Unprompted review

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