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Rated 1 out of 5 stars

Awful ! Do not use ! I’m having to go through my bank for a refund. Was sent an exceptionally poor quality item with a poor quality image (blurred). Photo Canvas kept asking for photos of the... See more

Rated 1 out of 5 stars

Have used them before and no issues with quality. This time my goods were delivered to the wrong address by DHL, I was unable to locate them and have had no help from Photo Canvas or DHL, you cannot p... See more

Rated 5 out of 5 stars

I used a different company at Christmas 'Printerpix' and the quality was appalling. Also took ten days to arrive. I sent photos on the weekend to photo-canvas had superb discussion with Yash via e... See more

Rated 5 out of 5 stars

I was looking for a company which produces photo canvases which are fairly large (120 cm by 50 cm) and flexible in dimensions. This I found in Photo Canvas, which produced a lovely print based on a ph... See more

Company details

  1. Photo Printing Service

Information provided by various external sources

Design your personalised canvas online in exceptional quality, built to last, by our talented team of 45 in London.


Contact info

2.8

Average

TrustScore 3 out of 5

192 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Terrible company. Very poor workmanship.

Terrible company to deal with. Ordered a panoramic print of an iconic image of a world famous location. When they sent me a confirmation email with a picture of my order it looked perfect. Then they sent another email saying there was a problem with my picture and they were reprinting it because they wanted it to be perfect. When it eventually arrived a week later I was stunned to see that they had cropped nearly 6 inches of the image away, cutting right through the main subject of the picture, the iconic landmark . The picture was useless and no longer recognisable. When I complained they sent me a copy of the finished article and said this is what I ordered. This was totally dishonest and I told them so. I have kept the original confirmation email which shows what I ordered and they are completely different. The picture is unusable and a total waste of money. This is a scam. Save your money and go elsewhere.

November 21, 2019
Unprompted review
Photo-Canvas logo

Reply from Photo-Canvas

Hi,

Thank you for your feedback. I am very sorry to hear that you are not happy with your purchase. Your feedback matters and we would like to make this experience better. A member of the service team will be in touch with you. Please get back to them at your earliest convenience so we can sort this out for you.

Regards,
Shyama

Rated 1 out of 5 stars

My canvasses are only fit for a bin. Absolute scammers

My canvasses are only fit for a bin. My own mother unrecognizable ?? How they sent this out (and over a week late) I will never know. Absolute scammers!!
Such poor material-its almost laughable if it wasn't a hundred quid down the drain.
Will fight to get money back but doubt it will be easy and had delayed my gift giving which is embarassing. I will certainly be calling in when I'm next in London if not rissolved in next few days!

October 7, 2019
Unprompted review
Photo-Canvas logo

Reply from Photo-Canvas

Hi Molly,

We are very sorry to hear that you are not happy with your purchase. A member of the service team will be in touch to resolve the issue for you. Our apologies for the inconvenience.

Regards,
Shyama

Rated 5 out of 5 stars

Absolutely superb!

I am amazed by the quality of all 5 canvasses, they are superb! . 3 quite complex montages and two canvas prints, and they are all every bit as good as I could have hoped. I am really delighted and would recommend this site without hesitation. Delivery was prompt and the parcel had been packed with great care. Thank you everyone involved.

August 20, 2019
Unprompted review
Rated 5 out of 5 stars

This is magical

This is magical, it is so easy to make a beautiful banner for Facebook AD, or others.

I share it with my friends, they love it.

August 9, 2019
Unprompted review
Rated 1 out of 5 stars

Will never use again shocking customer service

Would like to retract me previous review after being reassured the canvas would arrive by 1pm today still no canvas rung up to be told it will be Monday. Absolutely shocking customer service basically you lie to your customers. Will never use this company again. I would advise anybody planning on ordering for next day delivery dont bother use another company

July 27, 2019
Unprompted review
Rated 4 out of 5 stars

Resolved my issue

Placed an order for a canvas for a birthday present paid for next day delivery. Had a few issues and was told it would be Monday. Recieved a phone call to tell me it will arrive tomorrow and they apologised for the confusion and they would update their website to make things clearer. Thank you for resolving the problem. I look forward to receiving my canvas tomorrow

July 26, 2019
Unprompted review
Photo-Canvas logo

Reply from Photo-Canvas

Dear Alison we are so very sorry about this issue. I understand we have called you back in the meantime and hopefully reassured you that your canvas would leave tonight for delivery tomorrow. We offer next day delivery if the order is placed before 12pm and we have asked for this to be made clearer on the website to avoid such misunderstanding. I am happy to confirm that your order has actually left now and will arrive tomorrow. I hope you will love your canvas and you might wish to use us again in the future and that in some way we have hopefully changed your view or our services a tiny bit. Kind regards; Your Photo Canvas team.

Rated 1 out of 5 stars

Very disappointed

Very disappointed
Tried to change order slightly, spoke on the telephone to two different gentleman whos grasp of English proved a stumbling block!
They say hand made but they certainly cant be as we asked for a small change which they said was not possible.
If we are dealing with an automated service fair enough, but hand made infers people are making canvases so changes before production should be possible
We felt brushed off and cancelled the order only recieving 80% of our money back
Will no use again and will not recommend
Spoke to digilab completely different experience spent our money there and all further money !!

March 28, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect!

I ordered a large 80x80cmx4.5cm canvas print. The canvas was drum tight on a strong wood frame, metal hanging parts included. The image true to the original file in colour and detail. Extremely happy with this product and speed of delivery at a busy pre-Christmas time.
I will be ordering again!

December 14, 2018
Unprompted review
Rated 5 out of 5 stars

Simple upload and edit platform

Simple upload and edit platform. Beautiful quality and unpixelated when following the image quality guidance. Canvas is more of a silk print quailty which is light weight and professional. Will recommend.

December 4, 2018
Unprompted review
Rated 3 out of 5 stars

Quite dissapointing, very costly, no feedback before printing

I would like more feedback from them before they commit to printing the finished design. It is not always possible to spot on screen if people’s faces are obscured when ordering a montage. I have had people totally obliterated in the design or duplicated photos next to each other. When I have complained they have admittedly offered money off my next design. However this has still meant I have had to pay for a reprint. Why doesn’t someone quality check and contact the customer to point out what could be a possible design fault before going ahead and printing and distributing the order

November 15, 2018
Unprompted review
Rated 5 out of 5 stars

Perfect...

Really amazing experience buying from Photo-Canvas, easy website, super fast delivery (Normal, not express) and the canvas itself fantastic print and quality frame.

October 17, 2018
Unprompted review

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