Jessops Photo Reviews 11,160

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Last Christmas I ordered two separate photobooks. One arrived and one did not. In January I contacted Jessops. It transpired they thought only one book had been ordered, eventually finding the seco... See more

Rated 1 out of 5 stars

Gave Jessops one star, because there's not an option for zero stars. Took my Tamron lens to Jessops for a repair, expressly stating to the salesman that I didn't require any other work carrying out. A... See more

Rated 5 out of 5 stars

Tried Jessops for 6 x 4 prints and impressed with the quality. Did a side by side comparison with a PhotoBox premium 6 x 4 print of the same image - and big difference in quality. Better colours, grea... See more

Rated 1 out of 5 stars

Ok, so you asked, quite honestly terrible, I keep getting daily emails and recommended adds for last minute offers, orders and Christmas deliveries, yet nearly 3 weeks after ordering I still haven'... See more

Company replied

Company details

  1. Gift Shop

Written by the company

Jessops Photo are photo printing specialists, offering a wide range of products to turn your memories into something even more special. Whether you simply want to print digital photographs from your digital camera on high quality photo paper, or you want to create something a little more unique like a canvas print, photo calendar or poster, you’ll find it in our extensive range of products.


Contact info

1.9

Poor

TrustScore 2 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

10 / 10

I’ve used soo many different photo printing companies and was sick of my photos not looking crisp. I’d been road tripping the whole of the West coast of America, taken some insanely beautiful photos on my iPhone and I didn’t want them ruined by bad service.
I found Jessops had 5 stars on trusty Which? And it was great move. I was willing to pay the extra to have amazing prints developed to remember the trip of a life time. I had some prints blown and they didn’t blur. Also they have a great feature where you can print the size of the photo in the size it was taken for example you can print Panos off your iPhone and they come out perfectly! Wish I had known about Jessops sooner - legend of a company

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website. Pictures upload quickly and a wide range of products. Great fun making the photo books and a brilliant way of sharing holiday memories.

June 29, 2018
Unprompted review
Rated 5 out of 5 stars

Quality Photobook

I used Jessops (Cewe) for my first photobook for a wedding client. Was worried about how it might turn up but needn't have. The process was easy, the book, paper and print quality was excellent. I shall definitely use them again.

June 29, 2018
Unprompted review
Rated 4 out of 5 stars

Generally a very good experience.

Generally a very good experience, resulting in a fine album of holiday pictures, delivered really speedily. My only gripes were...
1) I couldn't find a decent help screen. (e.g. How to remove photos from your list, once you have them in the book. How to add pages in among the ones already there. You could do these things, but the methods were not obvious.).
2) Even when you had set it so that photos already selected were removed from the selection list, some were still left there.
Overall very pleased with the quality of my album.

June 27, 2018
Unprompted review
Rated 1 out of 5 stars

Bad customer service.

Ordered 2 canvasses online to collect in Inverness store. They were a present I needed to have before 23 June. Received an email saying they been dispatched on 14 June, should be arriving 21 June but I’d get an email or text to advise me. 21 June arrived - no text or email, so I did live chat on website. They gave me Inverness store number and I called Friday 22. Rude staff member kept interrupting me when I was trying to explain! Then he said I wouldn’t have got an arrival notification because under new data protection rules my details can’t be kept! He checked and said the canvasses were both there. I was at work, but luckily my stepdaughter managed to collect them during her break in the afternoon. I will never use this facility again.

June 26, 2018
Unprompted review
Jessops Photo logo

Reply from Jessops Photo

Dear Mhairi Jarvie,

I am very sorry to hear that the staff member was rude and unhelpful and I can assure you that this is not the impression that we wish to give.

Your feedback is very much apricated so please rest assured that this matter will be fully investigated.

Kind regards,

Richard Winn
Customer Care Supervisor

Rated 5 out of 5 stars

Easy to use

Easy to use. Quick delivery after ordering. Great quality although some of my photos though memorable are not!

June 26, 2018
Unprompted review
Rated 5 out of 5 stars

Honestly well worth my time

Honestly well worth my time. I wanted professional looking prints, and that’s exactly what i got. The price for it was amazing as well. Count recommend more!

June 26, 2018
Unprompted review

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