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Products designed for the adventurous cold weather Photographer.
Blomvegen 9, 5700, Voss, Norway
4.1
5 reviews
No recent history of asking for reviews
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Overall they make great high quality gloves and the support-team is great and answers fast. I own two pairs for different weather/temperature conditions and can recommend them to anyone, even non-photographers. Being able to remove one or multiple fingers is way more useful in everyday situations than you might think.
Excellent customer service and gloves appear to be well made. Received helpful advice from their customer service regarding what gloves are likely to be suitable for my destination. Don’t rely on the historic negative reviews about their poor customer service because the gloves are now despatched from a UK warehouse and they were received in good time.
Reply from Vallerret Photography Gloves
Hi Chris, Thanks for your feedback! We're so glad we were able to help. Enjoy your gloves and happy winter shooting :)
Very satisfied with the two different gloves I bought from Vallerret ,excellently made and thought out , but I ordered the size wrong ,and what makes this company so great to deal with is there after sales service ,nothing was too much trouble and they went out of there way to make sure I was happy ,which is such a rare thing these days,
I would highly recommend these products and the company behind them , I will definitely be purchasing from them again in the future
Reply from Vallerret Photography Gloves
Thanks so much for your feedback! We're thrilled you're enjoying our gloves and hope you continue to choose us for your future winter photography adventures :)
Having waited several weeks for the gloves, I was looking forward to receiving them when I had a tracking email. However things are not that easy. Customer service is disappointing. They don't seem to read anymore than the top line of an email, so never answer what you are actually asking.
As I have not received the gloves yet I cannot comment on the quality.
So far my parcel is stuck with parcel force. I have just had to pay import duty, and VAT for the second time as the UK VAT was collected by Vallerret and then by customs, and funnily enough I have had to pay VAT on the VAT as Valleret include that in the value of the goods. Thanks for that, In all I have had to pay around £70 in Tax.
I would advise anyone not to bother, how ever good these gloves are its just not worth the cost or the trouble.
Reply from Vallerret Photography Gloves
Hi Steve, We're sorry for the negative shipping experience you had. We have now added a fulfillment center in the UK, so no more VAT issues with UK orders! Feel free to reach out to us at support@photographygloves.com if you have any questions :)
This company has probably the worst customer support I've experienced and really tries everything to not live up to their "100% satiesfied customer" as they state. I would never recommend their products or the company itself.
Reply from Vallerret Photography Gloves
Hi Fredrik, I am very sorry to hear you had such a poor experience and I will follow up with the agent you have been dealing with to resolve the issues you have had as this does not reflect our brand or refund policies. We are proud to offer a product satisfaction guarantee, where you can return the product for a refund if you are not happy with it. Again, very sorry to hear of your experience and we will do our best to turn around your experience. Cheers, Stine Jørgensen, Co-founder of Vallerret
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