Photospecialist Reviews 

249
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers had a great experience with this company. Consumers often note the exceptional value and wonderful equipment choices available. Customers frequently praise the fantastic prices, the wide product selection, and the remarkably fast shipping options available. Many people find the online ordering process extremely simple, smooth, and easy to complete while consistently enjoying prompt delivery times. However, some customers also noted experiencing significant delays with their shipments, alongside slow responses and unhelpful communication from customer support. A few other people also felt that the delivery estimates advertised on the website were completely inaccurate, leaving them deeply disappointed when items arrived late.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Product

Reviewers highlight ambiguous aspects of product, experiencing both great satisfaction and severe delays.... See more

Order

Users describe ambiguous interactions with order experiences, reflecting a sharp division in customer... See more

Price

Customers had positive experiences with price, highlighting keen pricing, fantastic selection, and great... See more

Customer service

Consumers find experiences with customer service to be mixed and full of contrasting opinions. Some people... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would ex... See more

Rated 4 out of 5 stars

The order has not been received yet. As far as I know it has been shipped, however it's still stuck in the transit since the 3rd of April.

Rated 5 out of 5 stars

fantastic prices and selection of equipment. customer service very quick to reply.. shipping time is slow (17 days to Ire) but within the predicted window. no complaints.


Company details

  1. Media & Publishing

Information provided by various external sources

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Contact info

3.9

Great

TrustScore 4 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(249)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

My package arrived quickly and…

My package arrived quickly and undamaged, the item is in new condition and a great addition to my camera gear, thank you for your professional and prompt service.

May 15, 2026
Unprompted review
Rated 4 out of 5 stars

Monitor was out of stock when I ordered…

Monitor was out of stock when I ordered it. I was away on vacation when I got a message that it had been dispatched. Had to find someone to be home when it arrived. Also for a .ie retailer, I would expect an Irish/Uk plug. It came with a European one. No adapter supplied.

May 7, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order from theri website…

I placed an order from theri website because the website clearly advertised 2–3 day delivery.

The order was placed on Sunday 8 March and was handed to the carrier shortly after. According to the tracking, the parcel left the international sorting center on 10 March.

However, more than 10 days later I still have not received the product.

What is even more concerning is that the tracking did not update for 10 days, leaving me with no information about where the parcel actually was.

Customer support confirmed that the package had been “stuck” since March 10 and that they had to open an investigation with the carrier. One of the explanations mentioned was weather conditions, which is difficult to understand considering that rain is a very normal and frequent condition in Ireland.

Delays can happen, of course. The real issue here is the huge gap between the advertised 2–3 day delivery and the actual experience, which in my case has already taken more than 10 days with very little transparency.

What makes the situation even more disappointing is that no gesture or solution was offered to compensate for this inconvenience. I only received standard customer service replies without any concrete attempt to address the problem or mitigate the delay.

If fast delivery is important to you, I would strongly recommend being cautious and not relying on the delivery times advertised on the website.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

terrible

I paid for the order on January 1, 2026. Today is January 11, 2026. The order has not been delivered. The website says 4 business days. Disgusting.

12.01.2026, time 21:40 - not delivered

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

Disgraceful customer service.

Terrible service.

Ordered a camera in November because it was listed as in stock with 2–5 day delivery. That information was wrong. The item wasn’t in stock and delivery dragged on for weeks.

I was repeatedly told not to cancel and that it would be sorted. Because of that, I missed the purpose of the purchase entirely (Christmas gift).

Communication was awful. Emails were ignored unless I rang, then I’d get a generic response followed by silence again. Eventually, after nearly two months, I was told the parcel had been lost.

After all of this, the “goodwill” offered was a €20 gift card, which is laughable given the delays, misinformation, and lost parcel.

I won’t be ordering from them again.

November 28, 2025
Unprompted review

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