Unexpected annual renewal after trial misunderstanding
My subscription renewal date was May 7 (today), and because I cancelled later on the same day, the yearly subscription was automatically charged before I realized the renewal had already been processed.
As a result, I was charged €204.93 for an annual plan that I did not intend to continue using. Since May 7, I have not continued using the service.
As a student/recent graduate, €204.93 is a very significant amount of money for me, which is why this situation has been genuinely stressful.
I respectfully hope that my case can still be reconsidered for a refund, given that the cancellation was made on the same day and the situation was clearly a misunderstanding regarding the renewal timing.
I appreciate the support team's responses and simply wanted to share my experience so that other users pay close attention to trial renewal timing and automatic annual subscriptions.