phreak Reviews 

121
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Put in my order on September 11 and still no package a month later. No way to tack the order and emails from their customer support are unanswered.

Rated 5 out of 5 stars

Excelent company Ive ordered twice so far and i will definitly order more! The quality is great! ive placed some costom commisions. The conversation we had about them were very nice and the owner... See more

Rated 3 out of 5 stars

I really wanted to write a good review but the service let them down unfortunately. I was told 2 weeks delivery and after 4 weeks I contacted them again to be told the item was ready and would be sent... See more

Company replied

Rated 5 out of 5 stars

I've not received my order just yet, but expect it soon. I talked to Alex regarding a couple of things and he was extremely polite, informative and helpful on the live chat, even sharing a photo to me... See more

Company details

  1. Adult Entertainment Store
  2. Manufacturer

Written by the company

Award winning, Adult toys. Luxurious sex toys for ultimate pleasure. 100% Body-safe platinum silicone. Hand-made, made to order to your custom specifications. Phreak.club is an independent adult toy maker situated in the heart of Yorkshire. We make high quality adult toys using the finest platinum grade silicone that is specially manufactured to meet our specifications. All of our toys ae imagined, designed and handcrafted by our own skilled team at Phreak.club. We are proud of every product we make and strive to ensure that each product is perfect before it leaves our shop. We simply don’t deal in imperfections. We hope you love our range just as much as we do and please know that we are always happy to help. Just drop us an email to shop@phreak.club and we will be happy to chat.


Contact info

3.4

Average

TrustScore 3.5 out of 5

121 reviews

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3.4

All reviews

(121)

1 review in the last 12 months

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Rated 5 out of 5 stars

Genuine yorkshire heart, and excellent products too!

I've ordered from Phreak many times and every time has been delightful. They offer quality products that are creative and well made, and each one has a treasured place in my collection.

Their packages always arrive quickly here in the uk, and contain goodies alongside my purchase that are very appreciated! They're quick to post orders and they're well packed with plenty of recyclable materials.

Even when problems arose that weren't their fault, they were happy to fix them quickly and at no cost to me. I've had 1 or 2 packages lost in transit (royal mail gets hungry, I guess), and products that arrived damaged/broke on first use (very rarely, I hasten to add!!); both times they offered a replacement without any fuss that matched or exceeded the original in quality and care.

The best thing about them however has to be the customer service; they're always extremely friendly, cheerful and upbeat, and eager to make your experience a good one. They're a joy to interact with.

I strongly recommend them for both newcomers and long time collectors; you won't be disappointed!

Edit: Oh and how did I forget to mention their accomodations? I've had all kinds of unique pours and splits that they're happily done for me, even offering repours if I wasn't happy the first time (something I've never needed to take them up on, but just goes to show how dedicated they are to making it perfect for you!)

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Don't hesitate, Phreak are brill.

Absolutely excellent.
Packaging, shipping, communication all spot on.
Inventory items just as described, custom items perfect.
There's a reason I keep going back!
Probably the best in the UK.

May 21, 2022
Rated 5 out of 5 stars

Phreak are amazing

Phreak are amazing. They have a great range of products that are fully customisable. They are of the best quality too.Their customer service is second to none.

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality and phreaky toy ideas!

I got the Christmas box of phreakclub and it's amazing. I love the quality of the toys and the size is also stunning. Didn't expect such a big toy :D
Oh and I really love the glow in the dark feature they got :)

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Best toys ever!

I ordered a few toys at once of phreak and omg! There amazing! There so soft, arrived quick! And defo will be back to order another brutus! Thank you xx

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent in everything

Excellent customer service. They accommodated all changes to make it exactly how I wanted. The colour, the texture, the consistency, the size ….it’s the best! My friend recommended it to me and it didn’t fall short ! And super fun to use 😈 100%recomended

May 16, 2022
Unprompted review
Rated 5 out of 5 stars

Just wow, honestly

The shapes of these toys are incredible, I've tried a small and medium Dovah, medium Brutus, medium Banana, small and medium Dragon Eggs with retention chains, and depth trainer Lenea and they are all incredible. The discounts on the ready made inventory are an absolute steal also! Their custom process is easy, you can even message them to show reference pictures from previous pours and colourschemes and their "phreaky" (surprise me) pours are always incredible. I love giving artistic freedom over.

They don't have a very competitive turnover from order to delivery of custom toys, other manufacturers have custom toys made and posted within a week but it is absolutely worth the wait.

May 15, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing product with great customer…

Amazing product with great customer service!

Randomly came across this company while scrolling the internet. Due to the uniqueness of their products I immediately had to share with my spouse. We promptly ordered the “Dutch” and the “Dovah”. We were surprised how fast the product arrived; containing all sorts of extra goodies. After the initial excitement we noticed that the “Dovah” was missing. I reached out to phreak.club who responded with a quickness. After showing them a copy of my order they advised they would rectify the situation; no hassle or hard time what so ever. While we waited for the Dovah to arrive we gave the Dutch a try… the effects were far beyond expected. Eyes rolling in the back of head, toes curling, I thought an exorcism was taking place. We have since received the Dovah, with all sorts of extra goodies, and I’m anxiously awaiting to see the affect this will have on my spouse. HIGHLY RECOMMEND!

March 30, 2022
Unprompted review
Rated 5 out of 5 stars

This was my first purchase and I…

This was my first purchase and I couldn't have asked for anything better. I emailed with questions and they are very prompt about responding. Responses where very detailed and helpful as well. The product itself was simply amazing. It surpassed expectations for sure. This will not be my last purchase with the and look forward to my next adventure with their products. Thank you again

March 13, 2022

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