Pi Supply Reviews 

185
•
TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company took my order in June 2021. Today is 1st of July 2024 and I have just had a verdict by a JUDGE for these scam artists to give me my money back. Take them to the small claims court... See more

Rated 1 out of 5 stars

Quite possibly the worst run family company I have ever experienced, lies , cheats, no respect for law or legislation, held money for two years,ignoring requests for refund claiming “ bespoke item” wh... See more

Rated 1 out of 5 stars

Shocking service , item ordered over 2 years ago . Arrived faulty , on trying to contact customer services emails are just ignored or passed on to other staff memebers which aren’t able to resolve .... See more

Rated 1 out of 5 stars

Be careful because this company operates under many different names, using smaller branch companies that they own. One of them is "Nebra Ltd" which I bought a hotspot device from that was dead on arri... See more

Company details

  1. Computer Store
  2. also in
  3. Battery Store
  4. Computer and Accessories Store
  5. Electronic Spare Parts and Components Store

Written by the company

Pi Supply is an intelligent power switch for the Raspberry Pi computer. We have just been successfully funded on Kickstarter here - http://kck.st/UVBXTE and you can also now purchase a Pi Supply from - http://www.pi-supply.com


Contact info

2.0

Poor

TrustScore 2 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.0

All reviews

(185)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unable to meet deadlines and they seem…

Unable to meet deadlines and they seem completely aloof about the problem offering very little information about when they will actually have miners ready, I'm batch 2, I was first told April, April turned to June, it's now July and I've sent multiple emails asking about when I will receive the miner and no reply. Completely unprofessional save yourself the headache and go with Bobcat, reliable service and better quality miner.

July 11, 2021
Unprompted review
Rated 1 out of 5 stars

Asked Pi-Supply for an update when my…

Asked Pi-Supply for an update detailing when my miner was going to be delivered, and no response. So took them to small claims, its funny how they can suddenly respond the next day after they have received notification of action. I was worried as I had no reason to believe they would respond to a refund request. Money refunded. Would be a good little company if it wasn't for the poor customer service.

July 7, 2021
Unprompted review
Rated 1 out of 5 stars

Useless company

Useless company, block you for asking questions, call you a troll when asking general shipping questions ordered a nebra box in February to still have no box 4 months later this company is a joke

July 3, 2021
Unprompted review
Rated 1 out of 5 stars

Continuous delays with zero communication

Continuous delays for preorders with zero communication and no updates despite promises to do better. They mention expired shipping dates and ETAs for Nebra hotspots that could and should easily have been updated, offer slow customer support while literally stating the opposite and claiming to have hired more staff for that, an absolute disgrace.

July 3, 2021
Unprompted review
Rated 1 out of 5 stars

CEO is a Pig, Terrible businessman

Terrible company, Rude and ignorant staff from the top down. Avoid like the plague. Lies Lies and more Lies. The sooner they are out of business the better for legitimate businesses and customers.

July 1, 2021
Unprompted review
Rated 1 out of 5 stars

DONT DO BUSINESS WITH NEBRA OR PI SUPPLY

Shocking company, the CEO is an idiot. Don't do business with this company. They over promise, lie then fail. Then lie some more, then fail again. Products come rattling and need fixing. Quality is bad. Shop elsewhere please

June 30, 2021
Unprompted review
Rated 1 out of 5 stars

Nightmare from Start to Finish

I ordered nebra indoor in February, to this day (June 28, 2021) I have none. they didn't even return my money. Support does not respond at all.
The arrogance of Aaron Shaw is something to behold, he is rude, crude and abusive too all his customers. Simply do not give this company your business, money or support. A Nightmare from Start to Finish.

June 28, 2021
Unprompted review
Rated 1 out of 5 stars

Disgrace!

UPDATE: 07 May 2021 - Paypal awarded the dispute in my favour. Know your consumer rights!

Even the response of this company shows how unprofessional they are.

What they have failed to point out is that they had an opportunity to refund my money but they didn't.

I raised a case with PayPal and as a result and now they will not refund the money unless I close it. Not the 10 times they say. Does this sound like a professional company?

I have spoken to citizens advice and a record has been made with trading standards.

The law states I have 14 days to cancel an order. I cancelled within hours.

Disgrace!

April 30, 2021
Unprompted review
Pi Supply logo

Reply from Pi Supply

Hi Marcel

We have offered and offered on at least ten occasions to refund your money but you point blank refuse to drop the PayPal case which in all honesty may well settle in our favour as your order is covered by seller protection.

Meanwhile again I am more than willing to refund you. You chose to place an order and we are happy to cancel and refund it in full but you will not permit this to happen.

However I also notice that out of 42 reviews you have posted you given 35 x One star reviews, 2 x Two stars, 3 x Three stars and 2 x Four star reviews not a single 5 !!

Best wishes
Jacqui Moore

Rated 5 out of 5 stars

Great Customer Service

Have been using the PiJuice power management system from Pi Supply on a Raspberry Pi for a couple of years now. First PiJuice failed, which Pi Supply replaced for free. Really fantastic product and customer service.

March 8, 2021
Unprompted review
Pi Supply logo

Reply from Pi Supply

Hi Jeff

Thank you for your kind words much appreciated!

Best wishes
Pi Supply Team

Rated 5 out of 5 stars

I recieved ecellent material with…

I recieved ecellent material with perfect explanations on howto and dos and don'ts. No question I'd buy here again.

January 22, 2021
Pi Supply logo

Reply from Pi Supply

Thomas thank you for the 5* review much appreciated

Best wishes
Pi Supply Team

Rated 5 out of 5 stars

Excellent.

Parts all arrived quickly and as expected. Prices alright. I'll continue to use again and again. Pleased amount the amount of information provided about products.

January 22, 2021
Pi Supply logo

Reply from Pi Supply

Hi Kurt

Thank you so much for your 5* review, it is very much appreciated

Best wishes
Pi Supply Team

Rated 5 out of 5 stars

Very prompt

Very prompt. No quibbles

January 15, 2021
Pi Supply logo

Reply from Pi Supply

Hi Derek

Thanks so much for the 5* review.

Best wishes
Pi Supply Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look