Boostenergy Reviews 131

I have gave this company 2 stars. On merit, i can't fault them for help given through hard times. Customer service -5 stars. I can only assume that the call agency is based in some Asian country or whatever. The agents i have spoken to only grasp the basic skill of the english language and no more. You have to stress, repeating yourself over and over again for the most basic enquiry. It is obvious their eyes are glued to a script and every word sounds as though it is coming from a robot. Example..i requested a "Paper bill breakdown" to bevposted to me. The reply came "paper bill?"..yes i said.."paper bill"..again paper bill?. came reply. This went on for about 5 times..then..ah please be kind and hold the line. 5 mins later..agent came back on..paper bill? they said again..ah kind me and hold the line..5mins later..ah paperbill...i will ensure a paper bill will be posted to you with breakdown..pls be kknd wait 2 weeks. This is only one instance. I honestly, truthfully..feel as though i am talking to the wall regards to customer service agents in dialogue. App is hopeless. Updates on balances are about 24hrs in catch up..so irrelevant and useless. After setting app up so many times..it does not recognise email/username or password on next use of it. Online forums and the likes..not interested in them..not for this..not for any company. If i pay my money into a company or subscribe..i want to speak or interact live with relevant departments. Money saving schemes by companies to bump us all onto online forums and communities aint doing it for me. And NEVER will.

Very unhelpful.
One person says on line I owe a bill of?
Then other says another bill.
Make your minds up then one week I'm top up but one week I pay monthly.
Then said I'm in credit so I got money of bill then said another week I owed the credit I borrowed.
So now I owe a lot of some one else's bill who used to live here.
Not happy because I top up weekly of 58.90p per week an a bit pricy.
Twice cut elctric of today
14th Feb 2024 told electric back on till about 2 or 3 then top up confused thinking I'm monthly bill.
Bill went down so quickly for electric.

A disaster of a company. A real danger to my health and budget. Absolutely nothing is straightforward. Topping up is like trying to get a meeting with the King. Web chat is as useful as a chocolate kettle. The customer service is polite but ultimately not helpful and their assurances and promises simply do not happen. Their emergency appointments do not turn up and get cancelled with no email or call. No pay points have their key cards. I tried 3. Now with a new smart meter I find the app is constantly failing. It takes payments which don’t work, leaving your with the money gone, but no credit added. After a long and distressing debacle with Boost around Xmas I was left in the pitch dark and fell over on to my knee at midnight. In desperation I called the national grid who came out within an hour and helped. They did not have good things to say about Boost. I am now seeking legal advice, and trying to change supplier. Avoid Avoid Avoid. My whole life at the moment is worrying about electricity. Boost; you had one job……

Had a series of problems. Opened an account, given codes to top up gas meter. Rejected 3 times before it was reset and accepted.
Electric meter not working and was told I needed a smart key. Told to go to a payment to collect but visited 12 shops and none had a smart key. No electric for 10 days. Eventually given a bar code to top up, used the app, which took my money but didn't top up electric. A new gas and electric meter fitted, next day, no gas or electric. The credit from my gas meter was not transferred over until I complained. Today 16 days later, received my top up cards and got an email to say don't use them as they are wrong and new ones in the the post. I have spent many hours chatting and getting nowhere. The app takes money for a transaction that was declined, multiple times. When I complain about that, I get told to talk to the credit card company. Worst customer service I have ever experienced.

This company is a complete shambles. Constant failed to show appoints by engineers. We were left without any power for 2 days after my electric meter broke. After being told all day to only call for an emergency appointment to fit a new meter when it broke to wait until we had no power at all 3 enigeers failed to show up at all over these 2 days until a citizens advice advocate got involved on my behalf. Also on this occasion I found out there was no way to contact boost after hours for an emergency as the engineer had failed to show the first time. Numerous occassions an engineer has failed to show on booked appointments. On one occasion to fit a smart meter for the gas I called the company to find out where the enigeer was only to be told give it another 30min and if the enigeer had still failed to show call back, which I did only to be told 30min later there was no appointment dispite having an email,text and obviously speaking to someone 30min earlier confirming this..I was cut off so obviously rang back only to told yes there was indeed an appointment for that day again was cut off so another phone call was made while I was on the phone to boost the engineer turned up 1hr 30min later telling me that I should of had a phone call to explain he would be late clearly I hadn't recieved this phone call so if I hadn't been on the phone and left my property I would of been charged £150 as I would of failed to be home as boost quite happily inform you when booking the appointment. The company blame the enigeer company they hire for this and like today the enigeers blame boost

I would most deffo not use boost for payg. The hassle i have to top up is horrific. For 12 months i have had to continuously call them to top up my account as the app or the online top up lines do not allow you to top up. The meter nor the boost online app do not show you how much money you have on your meter. Im disabled and Boost the company themselves don't care about their customers,several complaints i have made and not one complaint has been acknowledged,they have just fallen on deaf ears. I beg of people,never never go to Boost for your energy,it will be the biggest mistake and regret of your life. A heads up,the date of my review about Boost is 26/9/2023,but my complaints and trouble with Boost has been ongoing for over 12 months from 2022

I think this is the most incompetent company I have ever had the misfortune of dealing with. I closed my account in April and am still waiting for the balance to be refunded.

I have called numerous times and having managed to actually get through and talk to a human, they put me on hold and then invariably hang up on me. This happened three consecutive times last week.

I have attempted, on numerous occasions to contact someone using their preferred chat system, after being held in the queue for quite some time the system boots me out.

I have made a formal complaint using the Boost complaints email account and have received no response or even an acknowledgement to my email.

I have contacted them via direct message on twitter and although I was given a case number and a commitment to them following up with 7-10 days, I have heard nothing. My repeated chasing them on this matter via direct message on Twitter is getting me nowhere, other than having to repeatedly provide them with my account details.

I really share a concern for vulnerable people that have to deal with Boost Energy for the provision of their energy.

I am all out of ideas on how to further my issue with Boost, as they have made the communication process impossible. I no have no option than to raise the matter with the Energy Ombudsman to see if they can get any sense out of Boost.

This company is an absolute joke, had smart metres fitted, lost all my credit from previous metres, took months to get it back, when i did only part was refunded, tried many many days on web chat only to be cut off, this company is a total disgrace!! Tried calling customer services but again got cut off, this seems to be the way with this company...cut people off from web chat and telephone complaints, had smart metres for a few month now and they still do
not work or are they connected to the network! I am now going to the energy ombudsman with my complaints.

After trying for 3 days to get through to boost energy because they had replaced our card but need to credit us £30 from the previous one, I finally got through to a call centre in South Africa after being on hold for an hour and a half. Thought the issue was sorted but when I went to top up, a 6 digit code was required which had not been given to me. Rang them again, put on hold for over an hour because apparently my problem was not considered a priority. Went on to their chat bot to be then told there was no service available but miraculously when I indicated I wanted to complain, there were suddenly agents available and I was put into another queue which started at number 44 but as I worked my way through to number 14, guess what? NO ONE AVAILABLE TO DEAL WITH MY ISSUE. So here I am waiting for the gas to go off, unable to report the issue because no one answers the phone or chat. Looking to change supplier as soon as possible. Customer service is a joke.

Total shambles of a customer service department. Virtually no help at all when contact was finally made. No resolution and will gladly jump to another supplier if offered.
4 and 5 star ratings! Really? Not in a million years are they legit, boost energy employees? Just look at all the other reviews and make your mind up

I had to contact boost due to missed energy vouchers, which they sent me a reminder to check I had recieved them all. Did live chat with thobekile sithole, found my missed vouchers, updated it and fixed the issue quickly and politely. Very helpful.

This company is an absolute joke. Spent 16 mins on hold as I’ve been left with no hot water following an engineer visit. I ask the advisor for his name -Mhrengi…. When I asked his call centre location he wouldn’t answer and then put the phone down on me… what an absolute idiot.

I asked for the location as your staff don’t update records, provide false information and are clearly not trained to any level of competence.

Disgusting service as usual. I will keep phoning and I will keep leaving reviews.

I call back and spent 25 mins on hold with my call being answered at 19:03. She was rude and obnoxious and terminated the call when I asked to take a note of her name.

So another 16 mins later my next call is answered and the simple I HAVE NO HOT WATER, was so hard for you to understand. Instead you insist I call a power company when I DONT have a power issue. I have no hot water following an engineer visit.

This really is not difficult to comprehend.

Call number 4 answers at 19:28 was terminated immediately….

Now on to call number 5

I will keep calling and I will be complaining and I will be informing Ofgem of your behaviour and complaining to the regulator.

Thank you to adviser Thobekile Sithole who helped during a difficult time. I contacted customer services through the web chat.

Terrible customer service nothing followed up. Don't use them. Reporting them to ombudsman. (Tale too long to write here)

Don't trust this company there are discrepancies in my account and they are being very shady about it

For the love of God please AVOID AVOID AVOID this company by all means possible!

- The app never works unless for taking taking your money.
- The phone line waiting can take hours. - - Customer service (if you bypass the endless automated options) and someone picks up it can last up to an hour!
- The staff is barely literate.
-The smart meter has not reflected an accurate reading in months.
-The web-chat rarely works and it’s a nightmare!

In the past months I kept topping up but the credit would never show on the meter. I ‘d call customer service and get endless instructions on how to add codes on the actual gas box ( for which by the way I have to stand on a ladder to reach!)

10 days ago I topped up my gas from abroad and got the email saying I had done so, but my partner (who is not on bill) said it was still under a £1 and he was also rushing to the airport to join me.
Through hell and fire we managed to get him on the app so he topped up and it went through.
Fast forward upon return was planning to call Boost but could not deal with the frustration and decided to use my code on the actual gas-box (as the customer assistant had me do so many times in the past) and low and behold my code was accepted! I was furious because in the past months I was very frustrated that I kept throwing money on the thing but it felt like I might have lit it on fire to warm up!

Long story short I have been backtracking all my codes and just in the past 2 months more than £60 had not been added!
I knew it was taken from my account but due to the app and smart meter not working there was no accurate way to know how much I had actually consumed! (And this is why they operate in chaos to keep people from keeping track!)

They deserve a civil lawsuit for what they are putting customers through in these difficult times.
Someone surely must have picked on this already.

I will update this post if any information comes through but please everyone be vigilant because Boost energy defrauds its customers.

I cannot describe what this company put me through , the trauma and deep stress and I was only with them for 11 months and the problems started after 6 months but the last 5 months were indescribably stressful and STILL not over as YET now I have HAD to leave them for my own mental health and well being!!!!!

They still owe me over £400 plus some compensation which I have been STILL fighting them for

I was left without supply NUMEROUS times with a child with special needs in the house and I am 60 years old myself this year with lung issues and other chronic health conditions

They DO NOT care

The call centre staff in South Africa are utterly HORRENDOUS , it sounds like they are having a PARTY in the background while you are sitting in TEARS with your disabled CHILD in the freezing COLD with NO supply!!

Their RESPONSE is so icy cold you almost cannot BELIEVE HOW HEARTLESS they come across

I remember saying to one guy I ''just want to let you know that I am a HUMAN BEING''

They do NOT even treat us as so , am sure they treat their own ANIMALS better than they do us and I HOPE SO too!!! :-(

SO SAD like they are TRAINED to be so icy cold and dismissive to us like we are of ZERO WORTH!!! :-( :-(

We are just someone to GET OFF THE PHONE ASAP so they can FOB OFF the next person and the next then they GO HOME to NOT a freezing cold house with a vulnerable child sitting in the dark and cold!!

The ICE in their TONE is like they HATE US customers and we are the ENEMY when we have done NOTHING wrong , we just NEED to be ON supply , we need ANY monies OWED to us to be PAID and PROMPTLY NOT after fighting with them for MANY months on END for it , for our OWN MONEY BACK!!!!!!!

The STRESS is unbelievable and I have lost MANY a nights sleep over it all as SO many things went and do go WRONG , nor is it ''fixed'' as the engineers mostly DO NOT EVEN TURN UP , time after time!!!

Yes you can take it further but the process is SO SLOW it is BEYOND frustrating as STILL you get nowhere SLOWLY with the complaints team as NICE as they at least actually ARE and helpful as much as they CAN be but there are so many BRICK WALLS to face , the things which are ''meant'' to be STRAIGHT FORWARD are NEVER completely straight forward , or smooth as NOTHING is hardly done smoothly and if it IS you are so in SHOCK you cannot BELIEVE they have done something PROMPTLY and SMOOTHLY , utter SHOCK!

I felt abused as a customer , not valued , not LISTENED to , not respected , not treated of ANY IMPORTANCE to them and ONLY the complaints team treated me with SOME dignity and VALUE , some

I HAD to leave though for my own sanity and peace of mind with a vulnerable CHILD in the house and STILL I am chasing them up for all of my REFUNDS many weeks later after MONTHS of ''trying'' while I was still WITH them but I could NOT tolerate this TREATMENT by them ANY MORE

Horrible experience

These people are the scum of the earth..they have made my life a living hell.. cut off the phone after over an hour of waiting,3 times, condescending lies fed to me and do not get me started on that damn web chat. They are criminals and should be banned and the bosses locked up..OR,they employ illiterate and learning special needs staff.. I will be looking at changing companies 1st thing tomorrow. may even go one step further and seek a solicitor. THEY HAVE MADE MY LIFE HELLLLLL.

I have sent email to Boost customer service about £150 support of government and also I had enough credit in my account energy so I need to get £150 by cheque send it back to my address.

I currently top up my gas and electric using the app on my phone.
The electric is updating daily but the gas app hasn't updated since 19th December.
I have topped up and although I received notification,the app still doesn't update..

Web chat can't answer my query and can't talk to anyone on the phone lines.
It's all very frustrating and upsetting..