Boostenergy Reviews 131

Thank you Tieho, for your assistance today. I was happy with the service provided and guidance given. You were patient in listening to my issues and addressed them appropriately. You also informed me of other services I could benefit from, so you indeed went above and beyond my expectations. You provided exemplary customer service. I say so sincerely, having compared it to the poor service imparted by other operatives I've spoken to over the last 4 days. Well done and thanks again.

Thank you Shannon Wilkins for your help with my complaint and other things I needed braking down to understand you was amazing and patience with me for this and I happy that you helped resolve the issues for me (if it wasn't for Shannon Wilkins I was going to use a different pervider) thank you again

Thank you to Shannon Wilkins for sorting out the problem with my gas meter. She was brilliant

Gave easy instructions on web chat to sort problem.

Very much appreciated

I would like to thank Shannon Wilkins who was very helpful today and how easy she dealt with my inquiry

Excellent service Danielle C. Quick efficient and helpful. Thank you

Halalisiwe Really helped me when I ran out of credit and gave me discretionary credit until I get paid brilliant service I would recommend to anyone

On PAYG meter. Old app gave alerts when running low. Not this one! Useless, money-grabbing junk. These people don’t care, they just take as much money as they can while ‘providing’ a deplorably inadequate service. I am certain that changing their app, and ending alerts was a penny-pinching exercise. AN APP THAT HAS NO FACILITY FOR ALERTS! Stupid, thoughtless and GREEDY! They’ve obviously spent no time, effort, or money on the app. I’m sick of my power cutting out, damaging equipment (I am sure a clause deep in their disingenuous agreement exempts them from any liability!) This company seems to be a cabal of greedy ‘businessmen’ exploiting loopholes in business and commercial law, and their customers. Looking for another, hopefully decent, supplier. Disgustingly poor.

Mandla was so helpful and so friendly for my disabled son and he is one of your best workers at boost.

Used the live chat function this morning. Really easy to use, no messing around. I spoke with Olwethu
Vusiwe and he had sorted the problem quickly and efficiently. He is a credit to the company. Thank you Olwethu

I was experiencing such hardship at this time and was in the minus.

I was worried about contacting boost about my issue.

I connected to the live chat. A agent by the name of Olwethu Vusiwe connected to assist me.

The agent was extremely clear, patient, helpful and compassionate.

The agent was polite and quick to help with my issue.

I felt at ease and very happy and greatful with the information and help provided.

Thank you Olwethu 🙏.

Keep receiving messages that I am.running low of balance. And credit is not updating again. Rubbish. I am afraid that they gonna disconnect supply even I have balance. Pure rubbish management

If I could give them a -1 I would. They should be reported to Ofgem. I don't usually write reviews however this company is the worst company I have ever dealt with. I have been unable to top up for the last 2 months. I received a contract on 4 Feb saying that I am on a new PAYG tariff. I have called today to enquire and to discuss switching, only to be told by the agent Ianda that I am on a pay monthly tariff with OVO. I haven't signed up to OVO however she was not interested. I was offered £25 compensation last week for the poor customer service received and they assured me it will be added as credit to my PAYG account, however Ianda said that was not the case even though she could see that it was offered on the account. I asked her for a managers name which she refused to give, I also asked to be transferred to a manager which she replied verbatim " I wont be transferring you to a manager as people are busy, if there is nothing else I can help you with then have a good day" she then put down the phone. This is unacceptable customer service. I am definitely switching and would recommend people stay away from this company, as the negative reviews are accurate.

This is a review for boost energy and a member of staff I contacted through the live chat. - Lindokuhle Cossa was extremely helpful in the difficult time of poverty topped up both of my Meters thank you so much

Aphelele was so nice on the phone, very helpful and extremely polite. Thankyou for ur support Apbelele 5* service!

Useless lost my application for a WHD I am disabled and vulnerable ,customer service is a joke gave me the incorrect e mail address to contact the WHD department and to contact Boost complaints. If I freeze to death this winter be it on their heads !!

Sandille was very helpful with my account fast and polite

Absolutely worse energy company!! I'm fed up to the back teeth of ringing up trying to get help on my mom's faulty electric meter!!! £193 she's put in this month because it does not matter how many times I've asked for a engineer to come out and sort it....Still no joy ..plus when calling up I get cut off !!! My mom's 73 with dementia and I think it's a disgrace !!!!!! All I require is her meter fixed it's not alot to ask for ..

The most appalling company I have ever had the displeasure of paying for a service. Last winter a meter and card fault left me without fuel for 24 hours. No heating, cooking etc. In the summer the engineers came to fit a smart meter - refused as they didn't 'have the right tools' and went away. This winter the same thing happened both cards and meters failed. Having fitted a new smart meter - I was left with emergency fuel only for up to 3 days. My credit was not added. On calling several times a day - you are constantly cut off as the signal is poor, The call centres are not in the Uk. A formal complaint from April 2021 WAS IGNORED and no response was given.