Boostenergy Reviews 131

Olwethu Vusiwe Really helped with my query today

I used web chat and spoke to a lady called Danielle C who was extremely helpful and professional. She helped me with my query very quickly and efficiently. I feel this was an example of excellent customer service

I had a fantastic experience with BOOST today, I spoke with Lynnsleigh and she helped solve my issue efficiently, she was also super friendly and helpful. Amazing customer service. :-)

Shocking customer service. I had a gas engineer out to the property as boiler was not working. He carries out his checks and says there is no gas coming through the meter, he shows me by taking the check point of at the meter and no gas comes out. I phone Boost and after 45 mins of them keeping me on hold, whilst they do checks, they tell me I need an engineer to the meter and proceed to cut me off. I phone back and get cut off again. I tried the online chat and after several times of me telling them I have a gas engineer here and there is no gas coming through the meter they keep asking me if the valve is switched off!!!!!!!!!😡 Then they said they don’t send engineers out to the meter. So here we are in a property with no hot water or central heating and Boost just cut you off. Strange if you are more than a minute late paying them there chasing you every day and their means of communication always work.

If you are looking for an energy company please save your sanity and do not choose Boost as your supplier.
Boost have taken over my old supplier , EON,who I never had any trouble with but since the take over I have had continuous problems with Boost
I have a smart meter and always topped up
via EON app with no problems. I now have the Boost app and have not managed to top up once. I now have to phone Boost every time my services run out as they only deal with emergency no fuel calls so I have to have no electricity or gas then phone , wait 10 to 20mins in the dark , top up and then reset my meters , in the dark !!. It has now got to the stage that I actually double the spend so I do not need to call too often and have to operate in the dark.
This antiquated service has no customer empathy and is not focused on a customer needs.
I know everyone is saying given the current climate not to change supplier but that is what I am going to do even at an extra cost so I can get a decent service.
Please think twice before using this company!

Aphelele was very helpful and polite this afternoon,

WARNING!!! DONT BOTHER…. 100 zillion minus Zero’s.. not one star. agree with everything Samantha Middleton said & the review below & all the other bad reviews a joke company, that’s exactly what they do… the worst company ever! Changed their app last year to an app that gives less info than before….going backwards not improving for customers convenience..,Really! so u can’t see what your balance is now..yes that makes sense really moving with the times going backwards!!!? 24.12.21 same problem as today.. put credit/money on via app.. app stating to top up before I run out of energy. Showing no money put on account but it’s been taken from your bank!., call them either put phone down or fob you off, never able to resolve anything if they do answer..app broke don’t kno when it will be fixed (but we will let you keep paying extortionate costs even through we are failing to provide you the service we promised (look on their adverts.. check on you app!! What your “app that’s always faulty)??? tell me to check smart meter display which is buried in the porch cupboard.. yeah because when I’m not home that’s real practical isn’t it if I need to check the kids have enough heating when I’m not home!! Duh!! told them I’m not paying £1450 annually to go and fight with a million coats in porch every time I want to see my balance that is why I have Payg for convenience of the app!! Get this boost! Im leaving! You need to be very careful or you might end up where the other 14 energy companies went the last few months when everyone clocks on that you run and hide when it comes to boost solving an issue..and complaints department just bat your around each saying I don’t deal with that side.. that would be blah blah blah.. then you speak to them then they in turn bat you off elsewhere!! Jokers mate the lot of you?? pregnant,..customers with children,, elderly..,January…minus 3 degrees.., they don’t care,, just want to extort money from people but don’t want to provide a good service..,or any service barely,,, can’t wait to leave boost!?

Worst service possible. I was swapped to Boost directly from Spark. For all intent and purpose they are still OVO energy - just by a different name. From point go I have no longer been able to top up online - or in store. This is an issue that apparently cant be fixed. Each time i top up I have to ring Boost directly, sounds simple? Well it isnt. After being on hold (between 12 and 45 minutes each time) I then have to give all of my details and have the same conversation - no the app doesnt work, yes I have reinstalled it, No the website also does not work, No i cant top up at the shop either, yes i have tried to refresh the website and use different appliances other than a phone to top up. No I have not been cut off of supply yet but am about to- This is normally when they normally state that i need to ring back when my gas (cooking, heating and hot water) is completely cut off and they then hang up. If im lucky they will stay on the phone - but not for long. I am then told that the person on the phone is actually unable to take payments as they are working from home - this I dont understand as i have been automatically put through to them for the sole purpose of topping up. I then ask to be put through to someone who can take a payment, I am have been told the following by different people 'it is not my job to transfer you' 'I am unable to transfer you but can get someone to ring back' 'use the app' (see above for that!) 'it is not protocol for us to call back'. Now a number of things have happened with these responses. Generally I have not been rung back. Since August 2021 (which is when these issues began) I have had 3 call backs - one to arrange a call back (!) one who put th ephone down, and the other decided to put me on hold. When he came back off hold he informed me that he had put £40 of credit on my gas - I asked him how he was able to do this without my card details - he said he had them in the system and hung up. I then got a message through on my smart meter telling me I was now in £40 of debt to Boost and to ring this number to discuss - I did. I was told that yes i was in debt - but no I couldnt pay it off as the people on that number were - you guessed it - working from home! I was told someone would ring to sort it out. A person rang - they then informed me they could not deal with any type of debt and put the phone down. I have tried the web chat - they can not send me any details of the debt but say i am paying back 75p daily. I have an email that says that i have borrowed £40 and that this will be added to my account on 20/12/2022 (yup you read that right) and at 75p a day I should have paid it off by 15/12/2021 (and again - yes this is actually the dates ive been sent!) There is no way I can see how much is left of this debt - So today I web chatted them. I have been told that I have £28 left to pay but that they couldnt take it over the phone as they dont do that on web chat. That all i needed to do was to top up and then they would take off the £28. They stated that they would put clear notes on my account to say this must happen. So i rang up - the first person i was automatically put through to was working from home and cut off the call when they realised they couldn't help. The second person i called has put on the credit - but hasn't taken off the debt. So its still on going - thing is - Im currently one day away from giving birth to my first. Boost are aware that I am pregnant from the first time i contacted them, They do not seem to care about the stress caused by these issues. They have stated at one point there may be a problem with the meter conecting to them and they would send an engineer out - that was in October and despite constant contact and continuing problems no mention of an engineer has been stated since. The emails they send have contact information at the end. The email address has an automated reply which tells you that email is no longer a form of communication for them and to use the chat function on the website. The face book page has not been updated for a year. The messenger service on FB also states to use the web chat function, the webchat tells you to call, the call centre tells you to use the app or webchat! If they dont like what you say they cut you off - and by this I mean things like 'please can I speak to someone else who can help' No swearing or aggressive language - just a simple request to speak to someone so they can take money from me! I am trying to leave - but until this 'debt' is paid the other gas companies wont take me - and guess what happens when they try and contact Boost? They get cut off!

If I could put zero i would, we got changed over to a smart meter a week ago and all its caused is stress, never had to deal with boost before, always known I was with ovo but I had a traditional meter where I had a gas card and electric key never had issues, a week on still waiting for nearly £80 to go back in that had left over, they don't give a crap about their customer at all, had to ring them at least 5 times to get some money on my meter, electric went fine when I topped up, but not gas, literally had £5 left on the gas to beg them to put money as the card they gave me declined and the app wasn't working, I spoke to 1 woman on Xmas eve for 48 mins to be advised they will put £20 on my gas , then I told her I want to wait on the phone to make sure it does go on and then she dropped the phone, rang again advised them I was told this and they weren't sure about I got so upset and stressed they finally put 20 on my gas, currently still waiting to have my money from the previous meter to go which I will have to deal with on Monday, possibly another long hr on the phone and no hope, once I have all my money on this meter I will 100% be changing suppliers you are the worst company ever, you should be ashamed of yourself and the customer service department is dreadful, I've made 2 complaints already.

Wandisile was brilliant, she was very informative and helpful, got .e out of a tight hole , very lovely lady

Lovely customer service team, Thabiso helped me find out who my gas supplier was, and helped with my electricity, he was very polite and well mannered and went above and beyond with any query that I had and was just so lovely.

This is by far the best company I have used so far.

Boost energy chat are really good in an emergency I would recommend them all the time easier than trying to phone them

I has a really easy going WeChat conversation with Lindokuhle Cossa . She was calm easy to talk to and to understand. She took in my situation with my medical equipment. She have given me support and advised me I thank you Lindokuhle Cossa

Absolutely shocking! Topped up TWICE around 30 hours ago for gas. I was surprised as I only have heating on a couple hours a night and used around £55 in 9 days. Anyway because it taken that long my gas went. Waited and waited for it to add to my account and nothing. I rang Boost and I was on the phone over an hour and half, I managed to speak to nobody at all until I got cut off from their end, tried ringing again and guess what? It’s shut, go on the site to ask them for help, oh they are shut too. So what are you meant to do if you have a problem?? I have 2 young children and we are in a house with no gas or hot water and why? Because ONCE AGAIN they have taken money and not credited me. The amount of people in the same situation is disgusting. I’ve never know a provider like this, they are leaving Vulnerable and disabled people without any gas or electricity for DAYS! It must be bad when they are writing their own reviews 😂 Unfortunately you aren’t fooling many with that one. Currently looking for another provide as we speak but oh it’s not that simple as nobody like touching boost (ovo) smart meters. Wish me luck. 🙄

There was some initial trouble with accessing a new discount for energy savings in the wintertime, but everything important was cleared up promptly and I now have £140 extra for my bills over the winter months. I would like to thank Siyabonga Dlamini, who graciously helped me and resolved the problem plus another one I was having swiftly.

Its been really hard paying my gas and electricity bills i rang boost today and spoke with Nangamso she was really helpful and such a lovely lady to speak to she helped me with topping up my gas and electricity and with me suffering from alot of health issues this put my mind at rest thank you so much Nangamso it was a pleasure speaking with you today 😊

Siyabonga phungula was really helpful after not so helpful previous webchats.

Mpendulo Zuma was most helpful regarding my credit meter whilst I had covid. Quick and efficient in response