Boostenergy Reviews 131

The operator was very polite and knew what he is dealing with. My issue was sorted.

Dreadful company. I have been trying on and off for 5 years to get switched to a smart meter. Once an engineer did turn up looked at my meter scratched his head said he needed to get some advice and I never saw him again.
I tried to make 3 more appointments on line and absolutely nothing. I really want to take the payg meter out as that was left by the previous occupant and switch to a billing supply. So, I headed over to the website to see that, according to them, my account was inactive! Really? So who have I been paying?
Called today and after being looped through the same automated service twice then haveing to endure listening to Bruce wailing about his dreadful treatment towards his wife and children just because he was hungry, or something. The line cut off. I rang again, bracing myself for a loop of the worst the 80's had to offer and the line was dead. I have never come across a company that can ignore its customers so effectively. Presumably this is their tactic to keep them. By refusing to engage with the customer there is no way they can cancel. Very much on the line of " if I close my eyes I can't see them so they can't see me". Awful awful company. Avoid at all costs.
Edit. Once I'd written this review I finally got a message asking for my full name, full address including postcode and my date of birth. Can any one say " identity theft" ridiculous request. After that heard nothing more. I'd like to say I was surprised. Like to. But can't.
If boost actually read this. Please send me my Mpan number immediately. .

First and foremost, I loved Boost when it was Ovo. Even PAYG Boost was okay. Now? It's horrendous.

Up until recently, you topped up your account and it was divvied up between your gas and electric. Fantastic. Very simple to use, great customer service and the app was very easy to use, great for vulnerable/disabled people.

Since they forced me to change over to their new system at the beinning of the month, it's been one horrendous thing after another.

For starters, They never even told me what day I was being changed over. I found out when the app didn't work and my electric was cut off. Giving me no way to contact them, get electric back on, or sort any thing out.

The new app is appauling. It crashes, it hasn't updated my Gas account since 10.05.21, and I can't top up my Gas account at all. Yes, I haven't had gas for three weeks. I'm very lucky that I have electric appliances and a wet room. Still, I'd like hot water to wash, etc... by running a tap instead of filling the sink with water from the kettle.

The app is not user friendly at all. Tiny icons that don't do anything when you click on them. It took me days to manage to top up, because of constant errors and crashes. And now, they don't show my current balance at all. I know about delays in showing the balance, but this is ridiculous. My Gas account has been stuck like this for weeks and this is word for word:

As of 12:00 - 10/05/2021
Balance £7.02 (The balance amount is in green)

So I have a balance of Gas, just no Gas. Nothing. I can't even click on the Gas account part of the app. And yes, my gas metre was working fine, thanks to a contractor from the council.

I have tried calling them several times and I just can't get through. I've tried at all times of the day and night to no avail. This seems to be the norm these days.

The new Smart Metre hasn't updated since the day I set it up. The screens show no data. Nothing. Yes, I've followed the advice and set it up by my metres, then right by my router, then turning it on and off again. You name it and I've tried it.

Not once in the three years I've been with this compnay did I lose my energy or use the emergency credit. Not. Once. Then, with the new system, I've lost electric three times.

The app, the new system, and the new Smart Metre are an absolute mess. I get that there can be teething problems with new systems, but this is just a joke.

I wish that Boost would roll back their decision about this system, but I can't see them doing that. As the people on other sites have said, Boost just want to boost their profits.

I'll be looking at a new supplier today as I just can't deal with all this mess when I have disabled people in the home. So dissapointing, because they were a fantastic company. Now, not so much.

I am writing this review so that people understand how bad this company is. Through no fault of my own, when I moved property my new property had pre payment meters with Boost. There has been nothing but problems as the only way of topping up has been through their app and a lot of the time this hasn't worked. I eventually changed company to British Gas (brilliant company). On changing I had to go through the normal 28 day transmission period as the Law states. British Gas gave me all their details prior to this period , brilliant however Boost was a different story. From a month prior to the change over date. My App started to play up even though I was in credit and I have used more and more money as the so called smart meter hasn't updated so has shown a debit half the time. On change over day, Boost totally stopped me using their App meaning there was no way for me to top up even though for that period I should still have been able to top up (by law). Following several phone calls to them and British Gas, Boost was totally unhelpful saying I was no longer their customer and had been totally wiped from their system. So during this period even though I should have still been topping up through them I was unable to. Then to finish it off when British Gas tried to help me out it was found that the Boost smart meters that had been installed in the property 5 years previously had no key or card slot, basically meaning without persistence I could not change to another company without going without gas and electric for 28 days. Thankfully British gas have got an engineer out to me the same day as an emergency to change the meters over so that I can make payments. British Gas I would give more than 5 out of 5 if I could but Boost if I could give a score of 0 I would. Please please do not touch Boost energy company. They are disposable to deal with and basically make it near on impossible to change from them if you happen to be with them. Also even if in credit on your gas and electric they have problems with their payment methods and you can end up paying double. I am writing this review on behalf of a friend whom I have been helping with telephone calls for over 2 hours to get this mess sorted. Without the help of British Gas and knowing the Law myself. My friend and her young family would have no gas and electricity for the next 28 days and all because of going with Boost energy m she has never once been in debit on her account yet gets treated appallingly by this company. Do Not Touch. Please look to other companies. We are now going to report Boost to Ofgem.

To expensive and poor customer service, I’ve been trying to get through for days and even pressed number 2 for the call back service as I was number 93 in the queue that was 4 days ago, the app has been changed which is awful to use and not answering to emails .. load of crap this company defo jumping on Uswitch to change providers

Avoid this company at all costs, they changed my account without notice now we have a half arsed app that doesn't tell you your current balance and cuts you off without warning and then when you do top up it doesn't tell you if you've put enough on to put it in credit, the prices we are having to pay are extortionate and customer service are an absolute joke. Again today we put £15 on the gas and the app hasn't updated to tell the meter we've topped up, tried calling customer service to get it sorted to be hung up on.

I've had a bit of a nightmare with Boost in the last few weeks, they changed my account type, they have cut me off several times without warning. I tried to top up using the new app, money has been taken and held in pending payments for 7 days and no top up has materialised. Each time I call up I'm usually on hold for well over 30 minutes. The last time I spoke to them before tonight, the line was so bad it kept cutting out. It took nearly an hour (and lots of tears) to sort out and for the operator to get me re-connected. Its been horrendous!!
Although I'm exceptionally angry at Boost I will say their customer service operatives are fantastic! Tonight my call was answered in under a minute!! And everything was sorted out in one phone call. I'm now set up properly on the app, I've got my gas supply back after a gas overload. I can't thank Muzi my operator enough, he was clear, concise and was very willing to sort all the issues out for me whilst I was on the phone. He was an absolute diamond!

I have been promised three times this company was going to send me replacement top up cards & still nothing I phoned today pressed 1 for call back still waiting

I have tried repeatedly to download and use the new Boost Top up app...not a chance! it keeps telling me wrong email or password, even when i have correct email, and tried forgot password still comes up with the wrong email/password arrgghh! I have currently been on the phone for 52 minutes now and i think that is absolutly disgusting! I am still waiting for boost online and facebook to answer. I need my electric and i need it for work too so if i cant top up and i dont have a card, what can i do! I work from home for local council and am an essential user so need to be working