Boostenergy Reviews 131

First of all I didn't get £66 until mid November then it didn't work at paypoint then they put £67 on my smart metre even though they said they were unable to do that then beginning December they put £67 on my metre and also sent me voucher for £66 I tried to put on gas didn't work so had to put it on electric even though I didn't want or need to..I needed to transfer £67 to gas got through via webchat after 4 days of trying waited from number 751 for 3 hours eventually got through and moved credit now need to do it again been trying for 10 days but it's as if they've shut webchat off ...the sooner vouchers finish I'll be moving supplier really can't wait this company are a joke

Even giving one star is too much for this company. No care or concern for vulnerable customers. They Allow customers to be left without heating. Keep promising engineers will be out within 3 hours however this never happens. No concern for people with jobs that need to take a day off to wait in for the engineer for them to not bother turning up (no calls to apologise). Customer service is based on false promises. That is only if you are lucky enough to get through and not be hung up on. Coldest time of the year to be left with no heating. Very dangerous.

I haven't received any of my 3 energy vouchers. Can't talk to anyone unless it's an emergency offering me credit that I have to pay back at 3.00 a day. Now I am in more debt because of them.

Gas ran out twice, realised the app for my gas had not updated since October! Told over twitter as cannot get through on the line, to remove top up numbers and add new ones they gave me. First of all, my electric was fine it was only my gas. Now my electric is not topping up via the app, the money is coming out of my account. Is this because I have now been given a new top up number I did not need? Am I going to be able to top up as normal this week like I have done for years through the OVO/Boost app. Who knows? The stress this is causing the week of Christmas is disgraceful. Thanks OVO for moving me to Boost without my consent also!

I swapped from pay as you go to direct debit as i am at present unable to leave my house. I had some £1150 credit on my meters they have told me i had £450 they have robbed me of some £700 i am suicidal my daughter can varify she even spoke to a member of their staff who confirmed the ammount of credit i had upon transfer SO READ THIS REVIEW BOOST/ OVO I CALL YOU THIEVES sue me i will have my day in court

I would give OVO/Boost a 0 rating if it had it, this company is so awful, stay away, customer service is rude and very unhelpful, even when you can get through on the phone after hours on hold, you get lied to and come away with no help whatsoever and webchat is virtually non existent, I didn’t choose to join this company and will be moving onto a supplier of my choice this time. I have spent weeks of my life that I will never get back just trying to get OVO/Boost to fix what they broke.

Boost energy, waste of time and space. Rang them numerous occassions @ 90 minutes a time, Web chat 880 in queue, then phone was put down on me and Web chat closed.
Finally got through, no help at all.
I was calling for my son who has special needs, hearing problems, dyslexia etc and still they wouldn't help.
Changed supplier to utilita, utilita having problems getting signal from metre, which boost promised to fix.
Had enough now, perhaps boost will contact me
This has been going on since my son moved into his new accomodation beginning of november

We are constantly trying to get of people as apparently we have a metre with Boost i have tried to call them 3 times each time over an hour and the longest an hour and a half and no one answers the calls... its jsut insane. We are desperate to just speak to someone. The worst service i have ever come across. Has anyone else had these problems>

Mr Nkosinathi Mhlongo was really helpful in addressing my complaint today, he’s the kind of a go-to person with good customer service experience.
From start to finish of my conversation with him regarding the outrageous electricity bill that was attach to my account, he was polite, patient, helpful and a good listener even when I was furious and frustrated, he explained everything step by step. And reassure me that he log my case to the appropriate department that will deal with it swiftly.
During our conversation put me on hold several times but politely ask me to bear with him, when the phone dropped he calls back immediately.
I must say this.. my experience with him today was excellent!!

If I could put minus stars I would. I topped up my old meter with £60. It didn't show on my meter so I called boost and they said my old meter wasn't working so installed a new one. I'd checked the app and it said both my payments were successful. I've asked for this to be transferred onto my new meter. I've been talking to them for around 2 weeks. I work hours that make it hard to call them. I've sent proof of a screenshot from my app. I didn't keep the receipts as it had said on the app my payment was successful....but am now being told they can't transfer the credit I put on my old meter that hasn't been used as the meter wasn't working.... That's nearly a days pay they're telling me I can't get back. I'm so angry. I've paid £60 to them only to be told they can't trace it. How is it showing on my app then????? I will be taking this further as I have been messed about so much, spent hours on hold, cut off when on the phone to them and waiting days for a reply via Facebook. This is absolutely disgusting and theft.

Wish I could give zero starts. I have only had to deal with ovo boost for one week but spent over 10 hours trying to sort out a faulty meter. Continually given wrong information from their customer help team. I get the impression they make something up just to get you of the phone. Information they give out is contradicting. 3 hours becomes 4 then actually is open ended for engineer visits. If engineer doesn't turn up the customer gets £30 but if the customer doesn't turn up they get fined £120, seems a bit unfair. If you have a fault and no gas supply in the evening that is too bad. No emergency cover. Emails says open til 8 but phones are closed before then.
Shocking customer service, they should be closed down by the government for poor service.

Extremely overpriced, also sent 3 seperate emails to try and switch from PAYG, and STILL no reply from them! Sadly my hands are tied since the gas shuts off if the meter runs empty, I can't simply refuse to pay! Shocking company

I have still not received the £66 energy rebate for October and Now the 10th of november not had november either. I have contacted them on the phone to be advised there unsure, i have contacted them on webchat to be advised a voucher has been sent out. No voucher been sent out. I have now contacted citizens advise who have advise me that they are in breach of standard licensing condition 25e

Well that's that I'm moving suppliers, This company contact service is dreadful .Avoid Avoid Avoid

Most disgusting service ever. Don't want to pay money what we supposed to get from government through them. Called more than 50 times and got hang up every time!!! There's no one to speak too!!! Live chat ,I don't even understand how and why that one exists. These should be closed and penalised with biggest penalty for they service and rude people. Calling citizens advice tomorrow to go forward with complain about consumer rights! People, never ever choose go towards these.

This is the worst company even one problem after another after another can’t get through on the phones the chat is useless just keeps telling you they aren’t doing chats just now messaged on messenger Facebook and getting no response took money out of my partners bank and it has went missing totally shocking someone was meant to come out on the 27th October took time off work and no one showed up the worst company I have ever dealt with

Terrible customer service, i haven’t had the energy bill support scheme for October or November. I have phoned numerous times to be told different things every time. I have a 10 week old baby and just had emergency surgery I don’t need this on my plate right now! And to top it off they hung up on me during my last phone call!! Avoid this company at all costs!!

I was hoping by now I would be able to up my rating but im afraid not. The App on my phone not updated since August. But my main thing is I did not get the £66 in October and now I haven't had it for this month, I have read that some ppl have and some haven't, this is.disgusting. I've tried going in Web Chat but I just gave up, how much more have people got to put up with, 🤬🤬🤬🤬🤬

Customer service terrible, wasted 4 hours to be told app didn't process payment properly and will need to wait up to 10 days for refund.. then the chat cut off and I'd be 653 in the queue to rejoin.

Customer service is useless, I’ve been trying for the last 2 days to contact Boost, however phone line keeps being cut off, and web chat is permanently closed. Still haven’t received the Government Energy support, despite being promised twice by Boost employees that I would receive it by the end of October. Worst company I have ever dealt with.