Pakistan International Airlines Reviews 164

Never Seen Before this Fraud Airline and Notorious Customer Service
AVOID AVOID AVOID!!!
I have booked my Ticket From Islamabad to Abu Dhabi on 27th April, 2021 and paid through my debit card. I havnt received ticket invoice or any ticket through email. Even after several calls to these Notorious customer service in Karachi Pakistan download my ticket from website. Now after more than one month, still waiting for my Ticket invoice in order to claim ticket reimburse from my company.
Please donot donot use this Airline

I booked a flight with PIA through TravelGenio website PIA ticket number 2147537611448 and reference number back in December 2020 the airline cancelled my flight and has still not provided a refund it has now been 4 months. They refuse to acknowledge that they have received any payment and that it is TravelGenio who needs to provide me with a refund.
Their contact number rings but no one ever answers which is very annoying.
I have had no luck with this airline and I would not recommend them to anyone. Stay well aware of them and do not book any flight with them.
I have had emails from TravelGenio stating the following when asked what is the reference details with PIA for my booking.

Dear client,

Thank you for your answer.

We inform you that the airline reference code is 7A22GJ

And your ticket number is 2147537611448
-- 
Customer Care Team

Can a responsible agent at PIA Airlines answer my query and refund me for my flight ASAP. I am now fed up of chasing up.
Aeishah syed

They are an absolute disgrace like many other institutes in that country.
It's my appeal to everyone here, not to fly with this garbage flight service so that it can go down as soon as possible because this is not a flight service but it's PIA (PAIN IN THE ASS) which shouldn't be there!

Very poor service refused boarding and then noted on the system passenger did not arrive and the call centre wants to charge people for there mistakes , still ongoing issue

Poor service, old airplane you can feel the springs in the seat, expensive flights, poor quality food, other customers are rude the whole experience is always poor. The only reason get a two is for air crew and pilot.

My cousin has experience with this airline and it was very bad. The staff was very rude and it is unsafe to fly.

Unsafe to fly with. Extremely low safety records. They on the path of total ban from many countries. Leading to total bankruptcy.

Best 👍 it is. But this is also trueSome things are present which needs to be improved. So maybe I can say then good it is.

Absolutely horrendous. The seats are cramped and no leg space. The food wasn’t that good either. I got food poisoning and started to feel nauseous. They also gave us ear phones but it looked like it was used by a lot of people since it looked warned out and some of them were broken. Also when the plane was landing and taking off it didn’t land smoothly and felt like it was shaking. I am warning you to not go on this plane. They are frauds and they will rob you off your money. Choose another airline. I can’t believe they are getting away with this. I am actually very sad because it use to be a good airline I don’t know what happened now. 😔

P.I.A. If you are reading this please sort this out. I miss the time when you use to be a good airline. I hope you can improve.

Avoid. Just avoid. There are plenty of alternatives should you wish to go to Pakistan (unless you're heritage, why bother). The menu hasn't changed since 1985 and the in-flight entertainment is non existent.
They make money as they have a monopoly on the direct routes plus they allow 40kg baggage but they charge the same as a round trip to the moon and back (which gets pocketed by the corrupt officials). Dirty, ancient aeroplanes (Many which have been grounded by Europe as not air worthy).
They've recently sacked 30% of their pilots as they weren't pilots at all. Counterfeit degrees, like the rest of that god forsaken country. You have been warned.
And I'm a patriot!

Absolutley poor customer service, no answer of phone calls or emails! I am seeking a refund for my part used ticked i was due to fly back from pakistan on 29th March and as PIA flight were cancelled Due to covid-19 i was told by my agency to contact PIA Directly in order to arrange a returned the flight date got changed however that flight got cancelled to and in order to return i had to pay Again seperatly a charted flight to return back to the UK. and now i am contacting PIA seeking a refund on the part ticket used as my return was on a charted flight and not the one arranged by PIA. my agency who are unable to give me a refund due to PIA having changed the tickets. my Travel agent ( Home and Away ) cannot apply for refund on BSP link, secondly the ticket control is not with the agency. PIA has to process the refund or at least open the PNR access on the system so that my travel agent can view it. Regardless of contacting them on several occasions via phone/email i have had no reply. i will need to seek legal advise to take this further as i have tried continuously to contact PIA over the phone and i have had no response at all no one even answers the calls. This has been unfair as I have had to pay extra to return to the UK having stayed out in Pakistan longer than needed with no help or assistance from PIA. My agency even tried sorting this however due to this booking being locked by PIA they are unable to give me the refund. Their customer service is terrible!

The worst airline ever!! I really hope someone reads this and responds.
My parents were booked for their return flight to Canada on April 4th but due to Covid19, PIA repeatedly cancelled all flights about 3 times without much notice. After all this back and forth at their offices, my dad managed to book their "special" flight which cost him $2600 CAD, no partial refund for the previous flight was given. On top of that, in the flight he was assigned next to a couple(so much for maintaining a distance) that couple informed my dad that they were switched to the special flight for free. At the lounge, he spoke to several other families who were switched over for free or cheaper.

THIS IS RIDICULOUS! HAVE SOME COURTESY GUYS, INSTEAD OF HELPING PEOPLE OUT YOU ARE TAKING ADVANTAGE OF THESE STRANDED PEOPLE.

I DEMAND A FULL REFUND!

PIA has made a bad decision not providing hotel accommodation to its passengers flying to Britain on 7/3/2020 due to corona virus spreading among passengers stranded in around the airport and lounge areas.
Due to flights cancelled passengers young and old are having to wait in crowds while burgers were provided as a substitute to elderly and diabetic conditions.
This gives a very unreliable and poor view to the international community while watching PIA officials taking liberties out of there own people for financial gain.

I don't think people are running this airline but zoo animals, monkeys mostly. They have treated expats poorly for too long by ripping them off at airports, high prices for tickets and poor service. The sooner people stop visiting that fraud country the better. Better off visiting nations like Dubai, morroco, Turkey, Egypt etc.

i had planned to travel on 22nd march 2020 but due to the coronavirus. my flight was cancelled I have not been given back my refund which cost more than 2000 pound I reqest everyone not to use this airline because it is the worst airline ever.

Good Airline.I am a frequent flyer on different airlines.i found PIA among good airline.

Pia have now sent an email stating its £18 so it was £250 ???? a kilo when downstairs at Heathrow terninal 3 it was confirmed £7 a kilo and I had paid £21 for 2 kilos extra, they bow state I was charged correctly almost as if they are not listening & understanding. Why did my partner get charged £250 upstairs terminal 3 airside for hand luggage and got conned and ripped off ? This matter still stands and then was threatened that she cannot be able to catch her flight ? She is a unwell patient and returned 4 days later only to be confronted by the same person once again. Going out it was pia pk786 21/01/2020 & return 25/01/2020 what is going on ? Still no sign or communication from PIA

Flights: Premium Economy Birmingham to Islamabad 15 December 2019

Travelled Premium Economy - meaning you travel in the old Business Class seats but get none of the other extras that you would expect on other airlines.

Check in at Birmingham was a nightmare in that the luggage allowance is 50Kg and the "safe" weight is 23Kg (as stated on the tickets) so this necessitates three pieces of luggage?

When checking suddenly informed, ONLY 2 pieces of luggage allowable! Check in lady advises we cling wrap two suitcases together.

Much tooing and froing getting the weights ok then spending £17 on clingwrap. Only to be told that the luggage was now deemed "overweight" so WE had to take to outsize counter!

Dragged them there.

By now, no time to visit free lounge was at far end of terminal.

ON board - seats comfortable and extendable to near flat. Service was good, with attentive and polite staff.

Food - acceptable, and large portions but preferred my Pret baguette I had purchased in the terminal.

NO ENTERTAINMENT - nothing! If you could put the screen on, all the channels are blank! Make sure you bring your own screens with you and plenty of power banks as there no plug points.

Cabin - hot & clammy - no way of getting any cool air as there are no vents.Lucky by product of being so hot, managed to actually sleep.

On disembarking - no special treatment.

Conclusion: Service has improved but every thing else is lacking, food, entertainment and state of planes.

Good Airline.I am a frequent flyer on different airlines.i found PIA among good airline.