I placed an order for 2 x 1litre of MPG Sealer … it arrived on time. Unfortunately due to the postman trying to force the parcel into the post box, the lid of one of the containers was damaged and (... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Company was very helpful during the ordering process and stones looked exactly the way I expected them. Also price was very good. However, shipping was delayed (which was not a big problem for me).
The product that I have ordered is as described - very efficient in removing adhesive stains from stoneware. Fair price and fast delivery.
I did some research before visiting Piatraonline, but I shouldn't have worried. You could know nothing about stone and Florin Ghita would be able to point out a solution for your needs. My impression... See more
Company replied
Company details
Written by the company
PIATRAONLINE is a Romanian brand launched in 2007 by Rock Star Construct, a company that imports and distributes natural stone and decorative products in Romania and Europe. Piatraonline.ro was the first online platform in Romania dedicated exclusively to natural stone for interior and exterior design. Since 2017, we are the only company in Romania dedicated to natural stone that has the full version of the site in English - piatraonline.com.
Contact info
137A Aleea Teisani, 014034, Bucharest, Romania
- +40318222333
- export@piatraonline.com
- piatraonline.com
4.7
Excellent
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Very unhappy with the way i have…
Very unhappy with the way i have received my worktops, poorly packed,unprotected,lods of work wad to be done to rectify each edge and corner,otherwise all mosaic and tiles very happy, good quality, beautiful product.
July 21, 2019
Unprompted review
Reply from PIATRAONLINE
Could you please send us an email with your order number so that we could check your order? As you have sayd, the rest of the products are perfect quality so please be assured that this is what we strive to deliver to our clients.
Very good ...
July 2, 2019
Unprompted review
I asked for some samples of rock for…
I asked for some samples of rock for the house facade. they promissed delivery in 2-3 days but I had them delivered next day by courier. Whatever you ask them the answers are always professional.
June 26, 2019
Unprompted review
my command is not sent on time.
June 5, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua,
Ne pare rau pentru inconvenientele create si va asiguram ca mereu actionam rapid si determinat atunci cand incercam sa rezolvam o situatie. Cu siguranta a fost un caz izolat independent de noi (greve, intarzieri vamale, etc).
Facem tot posibilul sa fim cat mai prompti si va multumim pentru mesaj.
Numai bine!
After a lot's of calls and emails we…
After a lot's of calls and emails we still didn't get any answers about our order, and it still hasn't been delivered. The operator avoids our calls and she seems to be overwhelmed.
June 3, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua,
Imi pare foarte rau sa aud acest lucruri si va asigur ca vom lua masurile necesare astfel inact acest lucru sa nu se mai intample.
Am observat ca exista o intarziere de cateva zile pentru comanda dvs si ne cerem scuze pentru acest lucru. Din pacate sunt situatii neprevazute pe care nu le putem preintampina dar va asiguram ca facem tot posibilul sa aflam in cat timp vor sosi produsele si vom reveni cu informatii.
Va multumim pentru intelegere.
Houses of art!🏡
Customer service is perfect ! Showroom Piatra On.line is the best and quality of the products no.1!
May 28, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua,
Va multumim foarte mult pentru aprecieri! Facem tot posibilul sa fim peste asteptarile dvs.
Numai bine!
Unexpected delay of the goods
Unexpected delay of the goods: 3 weeks on top of the 2-3 weeks estimated at the time of the order and advance payment of 40%.
Order was placed on 02.04.2019 and supposed to be delivered in 2 - 3 weeks. We were informed only on 10.05.2019 that goods arrived. Several previous delivery terms suggested after many phone calls in call-center were not realistic.
Most probably it was the first and last experience with piatraonline.ro.
There are a lot of other suppliers of rocks in Romania ... :(
Later edit: sunt de acord ca ati facut tot ceea ce tinea de dumneavoastra pentru a remedia problema si ati inteles ca timpul inseamna bani, insa modul in care ati ales sa (nu) comunicati ca exista o problema nu a fost in masura sa ne multumeasca.
May 20, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua domnule Cheles,
Asa cum v-am transmis si telefonic, ne cerem scuze pentru inconvenientele pe care vi le-am creat. Noi am am facut tot ce a tinut de noi astfel incat aceasta comanda sa ajunga la timp. Acesta este unul dintre cazurile izolate, din pacate sunt situatii in care nu avem cum sa grabim livrarea (greve, controale vamale in urma carora tirurile cu marfa pot fi stationate cateva zile).
Am incercat sa ne revansam fata de dvs asa cum am considerat ca este mai corect, ne pare foarte rau pentru ca in continuare sunteti nemultumit.
Excellent
Excellent – no reservations, I would recommend this company to anyone.
April 27, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua,
Va multumim pentru aprecieri si va asteptam cu drag oricand aveti nevoie de noi!
Very bad customer care.Very bad…
Very bad customer care.Very bad management.No care at all for the customer.Very poor evidence of the stock,different from the real situation.Would not sell an item that they have in their yard because it is not in the computer evidence.You have to stay in line in three different places to get an item.Communication on the phone almost impossible
April 20, 2019
Unprompted review
Reply from PIATRAONLINE
Buna ziua, stimate dle Iorga,
Avand in vedere ca am comunicat cu Dvs in limba romana atunci cand ne-ati vizitat in showroom tot astfel o sa va si raspund aici. Tin sa precizez ca avem o evidenta stricta a stocurilor si asa cum v-am explicat si atunci cand am avut discutia, ceea ce ati vazut Dvs erau saci de Pebble rezervati in comenzile clientilor, comenzi anterioare celei pe care doreati sa o plasati Dvs. Asadar, ati putut achizitiona doar ce era fizic in stoc si disponibil spre vanzare, ceea ce s-a si intamplat. In ceea ce priveste timpul de asteptare si coada la care ati fost nevoit sa stati, trebuie sa precizez ca asa sunt zilele de sambata la noi in showroom, cu multa aglomeratie, dar cu un sistem de organizare bine pus la punct si aici ma refer la acele bonuri de ordine pentru pastrarea prioritatii in momentul in care ati ajuns la noi in showroom. Dvs ati ales sa stati la coada la Receptie, ulterior fiind indrumat, pentru consiliere si informatii, respectiv plasare comanda, catre un consilier. Fiind ocupati toti consilierii, v-am si preluat pentru a evita un alt timp de asteptare pentru Dvs.
In speranta ca am lamurit toate aspectele neclare (si care,din pacate, v-au creat unele nemultumiri pentru care ne pare rau), va asteptam cu drag si cu alte ocazii la noi in showroom pentru experiente mult mai placute - aspect de care va asiguram in totalitate.
Very good
I would recommend this company to anyone. Good communication, high quality products and good execution
March 15, 2019
Unprompted review
Best colors and quality
March 14, 2019
Unprompted review
Profesional services.
Excelent services, professional people. I would use this Company services anytime. Recommend it to anyone!
March 3, 2019
Unprompted review
Good services!
Mrs. Carmen Ionita is 100% professional and effective!
February 3, 2019
Unprompted review
Verry profesional.
I have a verry good interaction with your personal.
February 3, 2019
Unprompted review
Quality materials, not so good management by the fitting team
Quality materials, impeccable customer communication by Piatra itself, but not so good customer communication and work preparation by the assembly/ fiting team on the spot.
January 29, 2019
Unprompted review
Very good front desk service
Very smooth interaction with the seller. Got the information right in time - gave me all the info I needed sent videos about product installation - very helpfull. She followed up on our correspondence.Looking forward to see the products and evaluate them.
January 11, 2019
Unprompted review
Recommend
Fast and easy process. Good price . High quality stone . Protected packing .
December 3, 2018
Unprompted review
The first experiance was good
The first experiance was good. Delivery has been prompt and fast. Good luck in the future!
November 23, 2018
Unprompted review
never again
The price was modified between the online order and the delivery, the delivery costs were four times higher and the sales person pointed out on the telephone that she will cancel my order if I find it unacceptable (which I did).
I am not very convinced of the quality of the products either, as a Granite Peach red bought three weeks ago is now brown (even after being treated with their most expensive product). Given that it would be a nightmare to try to replace the product, I don't even try to address them for guarantee reasons.
Each time I had a bad customer experience but this time was surely my last one with them,
November 23, 2018
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.