Pickfords Reviews 12,576

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,586 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional demeanor, making the moving process smooth and stress-free. Many highlight the excellent customer service, noting the clear communication, understanding, and patience from move managers and office staff who guide them through every step. The overall service, including packing, delivery, and international moves, is frequently described as seamless, efficient, and well-managed, with items arriving safely and on time. However, some customers also noted issues with communication, such as unreturned calls or missed appointments for box collection. A few other people also felt that the number of packers was insufficient, leading them to do some packing themselves, or experienced damage to property and belongings, along with a perceived lack of care from the moving team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, with many customers describing it as excellent from start to... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting that operations were a thorough... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

Consumers find the user experience to be positive, with many describing it as a great, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently moved with Pickfords and couldn’t have asked for a better experience. The crew were incredibly helpful and efficient throughout. Terry and Kamil did a fantastic job, handling everything... See more

Rated 5 out of 5 stars

Every step was made so easy and they guided me through each one. Nothing was too much trouble for them. From the initial survey by Danny, the amazing communication from Emma and the care shown to my p... See more

Company replied

Rated 5 out of 5 stars

The crew who moved us were fantastic, really friendly and helpful, really looked after us. Think the driver was called Paul (Co Co), the young chap was a lovely guy and deserved a far better wage tha... See more

Company replied

Rated 5 out of 5 stars

First half of the removal, i.e. the pick up has gone really smooth. I thank the team that came here to pick up the furniture. They were friendly and incredibly professional, punctual, efficient. I... See more

Company replied


Company details

  1. Moving Company
  2. Freight Forwarding Service
  3. Packaging Supply Store
  4. Self-Storage Facility
  5. Storage Facility

Information provided by various external sources

For professional removals and storage solutions look no further than Pickfords. Whether you’re moving home or business, our experts will make your transition as hassle-free as possible. With more than 350 years of experience in the transportation and removals industry, we understand that moving can be a life-changing event. This is why we have developed a comprehensive range of moving and storage solutions to suit your individual requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
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Rated 5 out of 5 stars

Very careful moving delicate items

Paul, Kevin and Stewart were absolutely fantastic! very careful and considerate packing and moving our items and super professional. Jade was also great organising our move, I would highly recommend Pickfords, I would not use anyone else.

April 11, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always aim to provide a professional, careful and stress free experience so it is brilliant to see this was reflected in your experience.

Paul, Kevin, Stuart and Jade will be pleased to have received such brilliant feedback.

Thank you for the recommendation, we wish you all the best in your new home.

Rated 5 out of 5 stars

Great Team

Great Team, very reliable and took great care with all our belongings.

Would recommend them to anyone.

Thanks for your help with our move:)

March 19, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We are pleased to hear that the team took care with your belongings and the move went smoothly.

Thank you for your recommendation, we wish you all the best in your new home.

Rated 4 out of 5 stars

Pickford's staff

The staff who undertook the removals of my household possessions were excellent. Carl and Gabriel did a brilliant job. They were on time, professional, very 'can do' and extremely careful when moving everything. The admin staff (Nicola and Kellie) were also excellent: Professional and reliable. I would have given Pickfords 5 stars but one item
was damaged while it in storage.

April 22, 2026
Unprompted review
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Reply from Pickfords

We appreciate your positive feedback regarding the team's professionalism and care during your move. We're sorry to learn about the damage to your item while in storage. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Everything from start to finish was…

Everything from start to finish was straightforward and stress free.
Excellent communication throughout.
Add- ons were slightly confusing but it was all explained to us.
Removals team were excellent vey friendly and polite.. Arrived in the time stated.. Worked so hard over the 2 days.
Highly recommend

April 17, 2026
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Reply from Pickfords

Thank you for the 5 star review and for choosing to move with Pickfords!

I am pleased to hear everything ran smoothly for you and that you felt the team were excellent, friendly and polite. I will ensure your lovely feedback is shared with all involved.

We wish you all the best in your new home and if you require anything further please do not hesitate to contact us.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Courteous and professional

April 15, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to review your move.

We are pleased your move went well.

Kind Regards

Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Fast, careful and friendly service

Had our house move agreed 5 days before the date. Called a few companies up, including Pickfords, and they were easily the best. From Penny (Partnership Team Co-ordination) to Charlotte (Domestic & International Move Manager), everyone at Pickfords were friendly and helpful. They all put our minds at ease, so we knew they were who we wanted to help us move. The two guys on the day, Brian and Nick, shifted everything on the day for us and were rapid. Not only were they fast but careful and super friendly. We were worried about our house move and they put our minds at ease. Would definitely recommend Pickfords to anyone needing a reliable house move in the future!

April 24, 2026
Unprompted review
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Reply from Pickfords

Thank you Charlie for the 5 star review and for taking the time out to share your recent moving experience. I am pleased to hear you were happy with the service from the initial enquiry through to the move itself and you found the process nice and easy. The team involved will be thrilled to read your kind praise and comments and I will personally ensure your review is shared with them.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

A great service, thank you

We needed a large and reputable company to handle our last minute move into storage and then our onward move 12 months later. Along every step of the way, the move manager has been fab at communicating, making the whole process as stress free as moving can be! The teams from Aylesbury and Gloucester were brilliant, in particular it was great to see the same faces again after 12 months. The unpacking service was a total game changer - two lovely people who carefully unpacked and organised my home for me, with care and grace. They even managed a quick flourish of the hoover. I can’t imagine any other company would pull this size of move off smoothly. Thank you to all!

April 23, 2026
Unprompted review
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Reply from Pickfords

We appreciate you sharing your moving and storage experience.

We are pleased George communicated effectively and the teams from Aylesbury and Gloucester were brilliant.

It's great to know the unpacking service was a total game changer for you.

Kind Regards
Samantha McKeon
Custoemr Services Manager

Rated 5 out of 5 stars

Efficient and friendly service!

I needed items moving from storage to my house in the North West and the team at Pickfords were wonderful from first enquiry to completion of the move! I was kept informed, my questions were answered promptly and the people undertaking the actual move were efficient, friendly and allayed any concerns I had about the move. I would certainly recommend and I would definitely contact them again for future moves. Thank you very much to the Pickfords team!

April 22, 2026
Unprompted review
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Reply from Pickfords

Hi Sophie

Thank you for your review!

It's great to know our team was efficient and friendly and eased any worries. We appreciate your recommendation!

Kind regards
Craig Wilson

Rated 4 out of 5 stars

Your Removal team was very polite

Your Removal team was very polite, quick, efficient and helpful.

March 21, 2026
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Reply from Pickfords

Thank you so much for your kind words! We’re really glad to hear that our team made the process smooth and efficient for you. We’ll be sure to pass your feedback along to them—they’ll truly appreciate it.

Many Thanks

Mhairi Anderson
Group Manager

Rated 5 out of 5 stars

Great move experience!

Very quick, efficient and professional, Simon found good and affordable solutions for an international move-in date that kept shifting on my end. He also arranged for a secondary pick-up of some boxes that the movers had left behind.

April 10, 2026
Unprompted review
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Reply from Pickfords

Dear Alex,

Greetings and thank you for taking time to help with a 5-Star review, we're very pleased to hear your feedback. If we can take a moment to pass over to Simon and the ops team too, sincerely wishing you all the best for the future.

Kind regards,
Daryl Rogers
Agent Relationship Manager

Rated 5 out of 5 stars

Efficient from start to finish

Efficient from start to finish. Nichola my main contact organised everything and I liked that the quote was precise based on my goods rather than saying xpounds per container.

April 1, 2026
Unprompted review
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Reply from Pickfords

We are happy to hear that the process was efficient and well-organized.

We appreciate that the tailored quote met your needs.

Thank you for your positive feedback, we will ensure it is shared with Nichola and the team.

Kind Regards
Samantha McKeon
Customer Services Manager

Rated 5 out of 5 stars

Pickfords managed our move brilliantly…

Pickfords managed our move brilliantly from going into storage to getting delivered into our new home…. They were respectful of our property and were very helpful when it came to finding places for items…. Samantha worked with us to get the delivery date we needed, she was so helpful with little notice. Thank you all we are finally in our new home x

April 6, 2026
Unprompted review
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Reply from Pickfords

We’re really glad to hear you had such a great experience. It means a lot to us that you took the time out to share your feedback, and we’ll be sure to pass your kind words along to the team.

We wish you all the best and thank you for choosing to move and store with Pickfords.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

A really good moving house experience

The office staff were very friendly, helpful and efficient and it was always a pleasure to speak to Samantha.
I have used Pickfords services in the past, so they were my first choice and the price quoted for the full packing and removals service was very reasonable in comparison with other companies.
The packing and removals team were also friendly and efficient during the 4 days they spent packing up and moving my stuff to the new house, particularly Pete who went above and beyond, delivering a couple of small items after I’d moved in, which he found in a supposedly empty box they’d taken back to the depot. Thanks to all who were involved.

February 19, 2026
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Reply from Pickfords

Thank you Caroline for the 5 star review and for taking the time out to share your recent moving experience. I am pleased to hear you were happy with the service received and thank you for your return in custom.

The whole team involved will be thrilled to read your lovely feedback and I will personally ensure this is shared with them!.

We wish you all the best and thanks again!

Kind Regards
Georgina Langley
Midlands Customer Service Manager

Rated 5 out of 5 stars

Wow. So Amazing

Wow. We had to do a 2 day move from a 7th story Apartment down to a seaside town. These guys were incredible. Everything was carefully considered. Fragile items were wrapped and well padded. No breakages at all. Including a very cumbersome 100” projection screen.
I can’t recommend this team enough.

April 20, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a review.

We always strive to provide a seamless service so it is brilliant that this was reflected in your experience.

The team will be thrilled to have received such amazing feedback, we will ensure this is shared with them.

Thank you for your recommendation, we wish you all the best in your new home.

Rated 4 out of 5 stars

PF 26021144

PF 26021144
Efficient, helpful and friendly service given by the removal team.
The preparatory guidance by Mita Bhadresa was also helpful to the overall experience.
Thank you, Pickfords

March 26, 2026
Unprompted review
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Reply from Pickfords

Many thanks for your kind words Trevor, it's lovely to hear that you were pleased with our service.

We wish you the very best in your retirement.
Regards
Mel Killen
Snr Account Manager
Corporate Moving

Rated 5 out of 5 stars

First Class

I had a fantastic experience with Pickfords Removals during my recent move from Kent to Epsom. From start to finish, everything was handled professionally and efficiently, which made what could have been a stressful process feel smooth and well-organized.

A special thank you to Paul, Stuart, Phil, and Kevin — they were absolutely brilliant on the day. Friendly, hardworking, and incredibly careful with all of my belongings, they went above and beyond to make sure everything was packed, transported, and delivered safely. Their positive attitude really stood out and made a big difference.

I wouldn’t hesitate to recommend Pickfords to anyone planning a move. A truly excellent service!

April 13, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

It is brilliant to read such amazing feedback regarding your whole experience. Kellie, Paul, Stuart, Phil and Kevin are huge assets to our team and we will ensure your feedback is shared with them.

Thank you for the recommendation and we wish you all the best in your new home.

Rated 5 out of 5 stars

Moving made easy…

Mark, Gin, Carl and Jasper were our removers on the day. They arrived on time, worked hard and quickly, were friendly and kept us in the loop all the way through. They took the stress out of what would have been a hard day for us. Our items went into storage until we are ready to move into our new place. Hope we get them on the delivery side of the move.
A big shout out to Jade in the Office too, she was our Move Manager, she made sure it all went smoothly, no matter how many times I called to ask silly questions, nothing was too much. Thanks so much to the whole team.

March 4, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a review.

We always strive to provide a stress free and seamless experience so it is brilliant to hear that this was reflected in your experience.

Jade, Mark, Gintare, Carl and Jasper will be pleased to have provided a 5* service.

If there is anything you need whilst in store please do not hesitate to contact Jade.

Rated 5 out of 5 stars

Used Pickfords for removals into Storage

Used Pickfords for removals into storage - which all went seamlessly. The team on day of Blaine, Stuart and Joseph were superb - very efficient, polite and considerate. They took extra care with large and fragile items. Whole house was packed up swiftly and was very impressed how comprehensive the items were detailed and stored. The entire experience including survey and dealing with Jade in the office has been faultless and look forward to seeing team again when house move completes. Hopefully we get team BSJ again as they made light work of all the Ottoman beds and entire contents - Very highly recommeded.

April 1, 2026
Unprompted review
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Reply from Pickfords

Thank you for taking the time to leave a 5* review.

We always strive to provide a seamless and efficient service from the first enquiry so it is is brilliant to see this has been reflected in your experience so far.

Jade, Blaine, Stuart and Joseph will be pleased to have assisted and we will share this excellent feedback with them.

Thank you for the recommendation, if you need anything whilst in store with us please do not hesitate to contact Jade.

Rated 5 out of 5 stars

I recently used this removal company…

I recently used this removal company and was genuinely impressed from start to finish. They arrived early, which immediately set the tone for a smooth and well-organised move.

From the moment they started, they didn’t stop working — their efficiency and work ethic were outstanding. The team was incredibly professional, handled everything with care, and made what could have been a stressful day feel easy and well-managed.

They were also very polite and respectful throughout, and I really appreciated how clean and tidy they kept everything, both during the move and after unloading.

I wouldn’t hesitate to recommend them to anyone looking for a reliable, hardworking, and professional removal company. A fantastic service all around. Big shout out to Henry, Rob and Arron from the Tamworth branch and Warren and his partner from Telford. They were all brilliant!!

April 17, 2026
Unprompted review
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Reply from Pickfords

Hi Rachal,

Thank you for your amazing feedback and what a pleasure it was to read! I am pleased to hear everything ran smoothly for you and that you were happy with the overall service received. I will ensure your kind praise and comments are shared with Move Manager Charlotte, Surveyor Keith, Henry, Rob, Arron and Warren/Telford team.

We wish you all the best and if you require anything further please do not hesitate to contact us.

Kind Regards
Georgina Langley
Midlands Customer Service Manager

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